Open a support ticket and be prepared to wait a few weeks for a reply.
This reddit thread if full of posts by people with the same problem as you. They have all been waiting a long time for a reply.
https://www.reddit.com/r/Bitstamp/comments/7o2xvv/sent_ripple_to_the_wrong_ripple_btcusd_address_in/
Topic: Bitstamp slow support!!! (Read 83 times)
Hi,
I am loosing my mind. From 8th of December I am waiting to get my problem solved. Let me explain what happened.
I am a Bitstamp user for over a year. I trust the exchange and my account is verified so I can use the account for withdrawing my money to my bank account.
I decided I will transfer my XRP from Bitfinex to Bitstamp! After an hour the transered XRP haven't arrived. Than I noticed that I f*cked up deposit address. I don't know why Bitstamp has two addresses for Ripple? I accidently transfered my XRP to address Ripple (Bitcoin, USD) and not on Ripple (XRP).
So I am a bit worried right now. Will I get back my funds? How can I contact Bitstamp, because their phone line is a joke? Their response time is another joke. Does anyone has a smart idea how to solve this mess.
I am loosing my mind. From 8th of December I am waiting to get my problem solved. Let me explain what happened.
I am a Bitstamp user for over a year. I trust the exchange and my account is verified so I can use the account for withdrawing my money to my bank account.
I decided I will transfer my XRP from Bitfinex to Bitstamp! After an hour the transered XRP haven't arrived. Than I noticed that I f*cked up deposit address. I don't know why Bitstamp has two addresses for Ripple? I accidently transfered my XRP to address Ripple (Bitcoin, USD) and not on Ripple (XRP).
So I am a bit worried right now. Will I get back my funds? How can I contact Bitstamp, because their phone line is a joke? Their response time is another joke. Does anyone has a smart idea how to solve this mess.
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