Thanks for the answer!
What I don't get is why when trying to repeat the same "mistake" it doesn't appear in the logs.
I downloaded my history though, and I only see my IP adress in the connections. I have 2FA enabled too.
I'll just wait for an answer from them.
Thanks again!
Topic: Bitstamp Unwanted Failed Deposit Operation (Read 290 times)
Hello,
I have a failed 5000 EUR credit card deposit on my Bitstamp deposit page. What does it mean?
I never did that. I'm worried right now.
I only clicked on the Credit Card deposits and on the "Buy" button on the 5000 EUR choice just to check something but never planned to go further.
I tried to repeat the operation to check if clicking on the buy button and not actually purchasing anything logs a "failed" deposit on the deposit list but I don't see anything.
Even if it did log it, it should be written "canceled" and not "failed".
What is going on? Anyone familiar with Bitstamp who could help me?
I already sent a mail to their support/complaint adresses and opened a ticket.
Does anyone know how fast they tend to answer?
Thanks in advance guys!
I have a failed 5000 EUR credit card deposit on my Bitstamp deposit page. What does it mean?
I never did that. I'm worried right now.
I only clicked on the Credit Card deposits and on the "Buy" button on the 5000 EUR choice just to check something but never planned to go further.
I tried to repeat the operation to check if clicking on the buy button and not actually purchasing anything logs a "failed" deposit on the deposit list but I don't see anything.
Even if it did log it, it should be written "canceled" and not "failed".
What is going on? Anyone familiar with Bitstamp who could help me?
I already sent a mail to their support/complaint adresses and opened a ticket.
Does anyone know how fast they tend to answer?
Thanks in advance guys!
Bitstamp has a fairly good reputation, so while it's hard to tell how fast they will respond (depending on how swamped their support is right now) they should get back to you reliably.
Either way I wouldn't worry too much. Depending on at which point of the process you cancelled the deposit, Bitstamp may not be able to tell an aborted credit card transaction from a failed one. This means they will likely just log the attempt as "failed". Either way this should affect neither your credit card nor your Bitstamp account balance.
Hello,
I have a failed 5000 EUR credit card deposit on my Bitstamp deposit page. What does it mean?
I never did that. I'm worried right now.
I only clicked on the Credit Card deposits and on the "Buy" button on the 5000 EUR choice just to check something but never planned to go further.
I tried to repeat the operation to check if clicking on the buy button and not actually purchasing anything logs a "failed" deposit on the deposit list but I don't see anything.
Even if it did log it, it should be written "canceled" and not "failed".
What is going on? Anyone familiar with Bitstamp who could help me?
I already sent a mail to their support/complaint adresses and opened a ticket.
Does anyone know how fast they tend to answer?
Thanks in advance guys!
EDIT: There was a delay, so now I see I could reproduce the failed credit card deposit on the deposit history. It just took some time to appear.
I have a failed 5000 EUR credit card deposit on my Bitstamp deposit page. What does it mean?
I never did that. I'm worried right now.
I only clicked on the Credit Card deposits and on the "Buy" button on the 5000 EUR choice just to check something but never planned to go further.
I tried to repeat the operation to check if clicking on the buy button and not actually purchasing anything logs a "failed" deposit on the deposit list but I don't see anything.
Even if it did log it, it should be written "canceled" and not "failed".
What is going on? Anyone familiar with Bitstamp who could help me?
I already sent a mail to their support/complaint adresses and opened a ticket.
Does anyone know how fast they tend to answer?
Thanks in advance guys!
EDIT: There was a delay, so now I see I could reproduce the failed credit card deposit on the deposit history. It just took some time to appear.
Jump to: