I started using bitstamp as a withdrawal service from btc to my bank account.
Traded around 10 000 eur and suddenly with my last withdrawal attempt my transaction is blocked.
They started asking for source of funds, who is sending me bitcoins, why i am trading with bitcoins, do i have a regular job etc shits.
Ask me for MY PERSONAL BANK ACCOUNT STATEMENT - where i pay my kids stuff etc...
Furthermore they ask me how i trade with bitcoins, to give them LOGS from my localbitcoins account + screenshots of my CONVERSATIONS with people who i trade bitcoins with.
Ask for my trading wallets + everyone who i trade with - names, phones etc - LOL!!!
Totally insane talks!!! This is over 10 days - every day they keep asking for more and more information.
Lately i asked to get my money back to my bitcoin wallet as im not going to share my personal conversations with them.
They count on their shitty "terms and conditions" and "KYC" to gather such sensitive information.
Would you guys share your personal messages on bitcointalk, localbitcoins or FACEBOOK with currency exchanger???
Do you think this is right as i already made a statement that i want my money back to my deposited wallets?
So far bitstamp is holding 300 eur my money, refusing to return that back to me neither to withdraw to my wallet.
Here are some of the unedited logs:
Dear ***,
we have received your latest withdrawal request.
However, as a follow-up to your answers to our KYC questionnaire, we ask you to submit some additional information and/or documents:
1. Please explain "Buying/selling goods or services" as one of your intended activities on our platform.
2. Please explain "Salary/dividends received in crypto" as the origin of your crypto assets and submit as much information as possible.
3. In order to secure your account and funds we ask that you explain the IP from outside your country of residency which has been used to access your Bitstamp account.
4. What is the reason for withdrawing funds to a bank account located outside of your country of residence? Please also submit bank account statements of the following bank accounts:
- IE30 xxxx xxxx xxxx xxxx 87
- GB94 xxxx xxxx xxxx xxxx 56
Please note that we only accept .PDF, .JPG or .PNG file types.
Thank you for your cooperation and we look forward to your reply.
Best regards,
Tomaž R.
Dear ***,
thank you for your prompt reply.
Please note that we would require any kind of documentation which would confirm the ownership of the bank accounts in question, for example screenshots or email confirmations pertaining to the opening of these accounts.
Please also note that we require some additional information regarding your reselling activity:
1. What is your current occupation?
2. Are you using your Bitstamp account in connection with any business-related activity? If yes, please clarify how and provide as many details as possible.
3. Please submit the wallet address(es) to which you received and intend to receive the BTC that originate from your activities.
4. How can your potential customers reach you?
5. Who does your current customer base consist of? Since you have stated you "buy bitcoins from services or people locally", we ask you to clarify who these businesses or individuals are.
6. How and where do these purchases of BTC take place? Please submit as much information as possible so we may better understand your activity.
Please note that we only accept .PDF, .JPG or .PNG file types.
Thank you for your cooperation and we look forward to your reply.
Best regards,
Tomaž R.
Dear ***,
thank you for your reply. Please accept our apologies for not getting back to you sooner.
Please note that we are required by our internal KYC/AML standards to obtain certain documentation relevant to our KYC (Know Your Customer) procedure. Please also note that we will be able to process your transaction once you successfully conclude our KYC procedure by submitting the requested information and/or documents:
1. We ask that you submit any documentation confirming the ownership of the Revolut bank account in question.
2. We ask that you submit any logs pertaining to the purchases of BTC through Localbitcoins, forums or Facebook.
3. We ask that you submit a photograph of yourself holding both your passport and a hand written note of when the image was submitted following the example below:
"[date of submission] For Bitstamp Limited Only"
Make sure the note, document, and your face are clearly visible and discernible in the photo.
Should you have any additional inquiries regarding our Data protection policy, please refer to our Privacy policy (
https://www.bitstamp.net/privacy-policy/) or contact our Data protection officer at
[email protected]We look forward to your reply.
Best regards,
Tomaž R.
I've already alerted uk internet fraud police, europe comission regulatories and ecustomer.gov about this scheme.
Thanks god i have not got blocked with 3-4 000 eur in account.
BEWARE ALL. If Administration want proove, i have screenshots + can provide teamviewer to ensure what i give here as an information is true!