HE SCAMMED ME!
I have play 6 month everyday on this site pay in everyday 20-50 euro and withdraw was no problems, now he want documents i upload my documents and they say me you use vpn we must check all accounts i wait more than 2 days and i wait and wait i have 350 euro win and want to withdraw and they dont want to give me!
he says other account from me have upload the documents and that!
Support dont want to connect me to the manager!
He Say me only other accounts from me must upload documents, so i must wait of other accounts not correct!
I use VPN, in my land i can not play this games!
I have upload all Documents what you need and never was a problem now is a problem
when i become my money i change the feedback here but
MY ACCOUNT: silla11
i have all proofs clear history never problems
DONT TRUST
I have never pay in with creditcard or anything only bitcoin never scam or kidding the site and that you make sick seriously players not fair!!
When bitstarz want to solved this is ok but i dont understand this all month dont was a pronblem now is a problem!
Hi there,
Might just be me, but asking you to verify your account by sending in documents isn't what I'd personally call a scam. Also, when it comes
to your duplicate accounts you mention, those are not just linked by IP, but via browser, which means that those accounts have been used
via the same browser, and those emails follow a similar patter in terms of name. Those facts combined resulted in us asking for documents.
Just pointing out here too that nobody has taken any money from you, your full balance remains in your account, but there's a concern from
our end when multiple accounts are being used via your browser where multiple bonuses are taken on these accounts. Without doing KYC
here, that means you could open endless accounts to try to claim the lucrative bonuses which are intended one per person.
I'm not saying that's what you're doing but I hope you can understand our concern as well from an neutral standpoint.
Regards,
Olle, BitStarz