Thanks for you story.
Bittrex better than Poloniex, because they almost never answering.
So you story is one more point for Bittrex!
Topic: Bittrex holding my withdrawal "hostage" for over a month (Read 277 times)
If there was a silent angel here who pushed this through for me; thanks! Bittrex corrected the issue today and transferred back the funds.
Hey! If someone acted on this; thanks. I got a response tonight.
Thirty days ago I made a mistake on Bittrex. I withdrew 555 Stratis (and change), but instead of transferring it to my own wallet, I accidentally sent the funds back to a Bittrex hot wallet.
It was an admittedly dumb mistake, which ironically stemmed from a botched attempt to practice "safe transfer hygiene". I first did a test withdrawal of a small amount of Stratis from the exchange. After it came through to my wallet correctly, I then withdrew the rest of my funds. But instead of using the same destination address as my test transfer, I got confused by the labeling in my client software and used the source address instead. i.e. I withdrew the funds back to the same address Bittrex sent my first withdrawal from. Whoops. A bit embarrassing.
Here's the transaction: https://chainz.cryptoid.info/strat/tx.dws?44998a3e54511e23e4cb7a3730c12cd10fd3153eeb498e8b23332af1cbc9e64a.htm
I immediately realized the mistake and opened a ticket with the Exchange. That ticket has now been open for a month, with four follow ups from me and not a single response from Bittrex - aside from the useless, generic auto-response concerning withdrawal delays. A week ago I opened a second ticket and was told they are still working my first one. But it feels like they were blowing me off, and to date I still haven't seen any activity.
What's the average / longest folks here have waited for a response from Bittrex support? Should I be concerned they're just going to keep the funds? Anyone here able to give someone over there a kick to get a little love on my ticket (#124449)?
Thanks!
It was an admittedly dumb mistake, which ironically stemmed from a botched attempt to practice "safe transfer hygiene". I first did a test withdrawal of a small amount of Stratis from the exchange. After it came through to my wallet correctly, I then withdrew the rest of my funds. But instead of using the same destination address as my test transfer, I got confused by the labeling in my client software and used the source address instead. i.e. I withdrew the funds back to the same address Bittrex sent my first withdrawal from. Whoops. A bit embarrassing.
Here's the transaction: https://chainz.cryptoid.info/strat/tx.dws?44998a3e54511e23e4cb7a3730c12cd10fd3153eeb498e8b23332af1cbc9e64a.htm
I immediately realized the mistake and opened a ticket with the Exchange. That ticket has now been open for a month, with four follow ups from me and not a single response from Bittrex - aside from the useless, generic auto-response concerning withdrawal delays. A week ago I opened a second ticket and was told they are still working my first one. But it feels like they were blowing me off, and to date I still haven't seen any activity.
What's the average / longest folks here have waited for a response from Bittrex support? Should I be concerned they're just going to keep the funds? Anyone here able to give someone over there a kick to get a little love on my ticket (#124449)?
Thanks!
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