I haven't sold any since the new 'easy' way was deployed and the site directs trade queries to be made on the trade page. Previously I had admin responses there, but that was some time ago.
It turned out that almost all queries were not appropriately answered by the broker on the other end, e.g. payment delays, so we just started sending them to the broker. However, there are issues when brokers don't respond (although it's really rare) and this is sadly one of them.Quote
Anyway response much appreciated, thank you so much.
And thank you too for your understanding! 