Topic: Blockchain confrims deposit to my wallet but it does not appear. (Read 255 times)

It's a good news and a good lesson.

Note that the fund is actually still on cryptonator's wallet and they have full control over your money. Now, they show a number as your balance and promise that you can withdraw that fund.
This promise can be broken at any time.

If you want to be the real owner of that fund, I recommend you to withdraw all the fund to a non-custodial wallet. In this way, you can have full control over that fund and you can be sure that the same thing will never happen again.

Good News They put the money in my wallet.  I had to log onto their support system and reply to through the tickets

That's almost 2 weeks already, it's not a good sign.
Considering their reviews in various "trust" sites (refer to post #10), I wouldn't be surprised if they do not credit your deposit.

Just an update.  I am still waiting for a response from Cryptonator.

Thank you for the thougthful and detailed explanation. I had come to that conclusion, but wanted it to be confrimed with someone more familiar with Blockchain

Imho it doesn't tell whether there was or not withdrawal from your account. But it indeed doesn't explain why your account is not credited.

You should clearly tell cryptonator support about this. Tell them about the deposit, tell them that you didn't withdraw, tell them that your account is not credited.
Good luck!

So this is all quite normal, and is how custodial wallets and centralized exchanges work. Whenever you make a deposit to your account, that deposit is then combined with dozens or even hundreds of other users' deposits to their accounts, and combined in to one central hot wallet. Think of it like a merchant taking in a few dollars in cash from 100 different customers, and then going to the bank and depositing all that money in to one account. These are the 3 "output" transactions you are referring to. Your coins are simply being consolidated by Cryptonator in to their main wallet, but you obviously still see the relevant balance and credit in your account.

When you send coins out of your Cryptonator account, they therefore do not come from the same address you deposited to, but rather come from this central wallet in which Cryptonator has already combined everyone's funds together. So when you look up your withdrawals on a block explorer, they come from a completely different address to the one you deposited to.

As I said, this is all quite normal and is how all services such as this one work. It saves them a considerable amount on fees by using this approach.

There is no such thing as the "crypto ether". If your transaction was unsuccessful then we wouldn't be seeing it on block explorers. Your deposit was successful, your coins have since been swept in to their central wallet as I described above and as happened with your two other deposits. For some reason their system has not credited your account properly.

Okay I did some investigation.
First I realize that getting my coins is dependent on Cryptonator Customer Service. 
Secondly I did post the wrong address for the deposit . The Correct one is
d703890c20bbf43159a8f7faff8601e8c06a884753d5a43d750e6751bd715a2b as others had stated.  Which was a batch of addresses besides mine.

However, I beleive that the second one
dc72b53bdccd8e15cb05b9c0ab31ffee4303404f7911f6866992d1225cb7fef3 is for the transfer of my funds to my wallet.

When I search my deposit address:  3FySuWEdeByqADhTPy4eoAytNyBUCjkppF  I get 6 transactions  3 inputs and 3 outputs.    However the withdrawals I made with the other two deposits do not correlate in any way with the outputs listed for my address.


My First deposit  was  transaction  e9812c9c5a34dbe0f552b05536bbac137388d96be0435b3850551cbbd5786553 at 2021-12-03 01:29
under my deposit address it lists the output as
f6ad0294595346d93a68cb687e8b20199f556495962937e67224c2b00ef5c148  at 2021-12-03 04:24

On my activity page it lists the withdrawal as
135aa920177dbc8b5005569346d9c677857b2efc69bdad1ed71065b4d9b92fb4 03.12.2021 06:25 UTC-08:00
This transaction originates from a different address then my deposit address.

If you look at the other transaction it is similar.  It does not correspond with the withdrawal in the activity log and originates from an address other than my deposit address. 

That does not explain why my funds are not in my wallet, But it does show that output trnasaction associated with my deposit address is not a withdrawal from my wallet. So my funds must be either in the crypto ether or the cryptonators Pocket.  I am going with the later.

I am worried! Most likely you have been deceived . I am pretty sure my wallet wasn't hacked. I am not familiar with this cryptonator wallet. When I little Digg over the internet first two review sites pop-up with a lot of negative feedback about cryptonator wallet. Here is two-site,
1. https://www.trustpilot.com/review/www.cryptonator.com
2. https://www.cryptocompare.com/wallets/cryptonator/

There is a similar claim same as OP. A lot of users' deposits missing this way. Usually, custodial wallet transfer fund into cold wallet after receiving from the deposit.

@OP If there is no withdrawal history in your wallet means the fund is moved by the cryptonator wallet. If they refused to credit your wallet means you were scammed by them.

I think OP simply got the transaction ID mixed up. The address he has given has received deposits 3 times, each time from a 2-of-3 multisig address which would be in keeping with him saying it is the same vendor sending him coins each time. Each time the coins he deposits are swept and consolidated a few hours later. It seems likely that 3FySuWEdeByqADhTPy4eoAytNyBUCjkppF is indeed the correct address.

For whatever reason, then, Cryptonator have not registered his deposit. Maybe it is because of address reuse and Cryptonator stop monitoring old addresses after x amount of time. Or maybe it is just some other bug in their system. I do note that from a quick internet search this seems to be a common problem and there are lots of very poor reviews against this wallet. Ultimately, since it is a custodial wallet, there is nothing anyone here can do to help you; you just have to wait on their support. I would obviously suggest that you stop using a custodial web wallet and instead take your keys and coins in to your own control, which would prevent issues such as this arising.

Which transaction ID? The transaction you shared in OP?

If your deposit address is 3FySuWEdeByqADhTPy4eoAytNyBUCjkppF, that transaction can't be your deposit to Cryptonator. In that transaction, the fund has been spent from 3FySuWEdeByqADhTPy4eoAytNyBUCjkppF and as already said, seems to be a consolidation transaction.

Your deposit should be d703890c20bbf43159a8f7faff8601e8c06a884753d5a43d750e6751bd715a2b.

Thank you everyone for your response.== and advice. 

I have conrfirmed mutliple times that the address is correct.  This transaction came from the same vendor who used it to successfully deposit into my account.

Please note the the transaction took a long time to confirm. Transaction ID I submitted was the one I got from the sender.

It seems that I am going to have to depend on their tech support to place the funds in my wallet.

I agree. A transaction with 130+ inputs is far more likely to be a consolidation transaction from a centralized service than it is that OP's wallet was hacked. Further, that addresses has been part of a number of other such consolidation transactions in the past. Still, the address OP listed did indeed have 0.00161050 BTC deposited to it. If it had been transferred out by a hacker, then both the deposit and withdrawal transactions should show up in OP's account, whereas he say he doesn't see any transaction at all. This mean he has either deposited to the incorrect address, or there is a bug with Cryptonator.

OP, can you double check the address is correct? If it is, then the only people who can help you are Cryptonator support.

Cryptonator is a custodial wallet and have full control over the funds.
That transaction has been probably made by Cryptonator. They can move the fund to their own wallet or use it to process withdrawals of other users.

That's like an exchange. Your withdrawal isn't made from the address you deposited to.

On Dec 10th at 08:04, that Cryptonator address (if truly it is correct and not mistaken by the OP) received 0.00161050 BTC, exactly an hour after at 09:04, the Cryptonator address sent out the whole fund (0.00161050 BTC) received.

If not done by rich0312, likely his wallet was hacked.

As said, 3FySuWEdeByqADhTPy4eoAytNyBUCjkppF received 0.0016105BTC with another transaction: d703890c20bbf43159a8f7faff8601e8c06a884753d5a43d750e6751bd715a2b
About 2 hours later, with transaction dc72b53bdccd8e15cb05b9c0ab31ffee4303404f7911f6866992d1225cb7fef3, those funds were sent away.

Now, this second transaction may have been done by you or somebody having your account details
or was done by cryptonator itself, since that address is your deposit address; at cryptonator you don't really have your address since it's custodian wallet and you only have an account. This means that they could have used those funds for somebody else's withdrawal and that can be totally OK as long as your account remains funded. I guess that this didn't happen and then:
* either there's a bug and you have to see with cryptonator support about it and get your funds
* either somebody else also has access to your account (hacked) and then your money was stolen

I can't tell what happened, it's only cryptonator support that can help you.

All I can do for you is to suggest next time don't use custodian wallet. Not your keys, not your coins. And if you plan to keep meaningful amounts of money as bitcoin, I advise you consider acquiring a hardware wallet.

Are you sure the address you posted is your Cryptonator deposit address? Because that's one of the inputs of the transaction you posted.
Or maybe you posted a wrong transaction ID and this is your deposit?
Either the address or the transaction ID is wrong.

Anyway, even if you have made the deposit to the correct address, the only thing you can do now is to contact their support again. The wallet in question is a custodial wallet and no one else can help you.

Bought .00161050 btc
Sent it to my Cryptonator wallet.  @3FySuWEdeByqADhTPy4eoAytNyBUCjkppF  TXID:dc72b53bdccd8e15cb05b9c0ab31ffee4303404f7911f6866992d1225cb7fef3

It shows that is was sent and confirmed to that wallet address. How2ever when I log into cryptonator my balance is zero and the transaction is not listed.

I sent an email to cryptonator support.  Even though I was cl;ear that it was a depsoit that was missing. They thought the output portion of the transaction was a withdrawal from my account.

Does anyone know how I could get the bitcoin into my wallet or where in the cryptoverse it is?

Any help would be greatly appreciated.