2FA is a good thing, just make sure you have a backup, e.g. of the QR code.
Yes, learned my lesson! QRs now backed up in LastPass and elswehere. 
Topic: Blockchain Two Factor Authentication reset declined (Read 3984 times)
Great news, the second support ticket worked and I now have access to my wallet again 
(Will be a while before I'm confident enough to turn 2FA on again though.)
(Will be a while before I'm confident enough to turn 2FA on again though.)
2FA is a good thing, just make sure you have a backup, e.g. of the QR code.
Great news, the second support ticket worked and I now have access to my wallet again
(Will be a while before I'm confident enough to turn 2FA on again though.)
(Will be a while before I'm confident enough to turn 2FA on again though.)
I've sent another request to the support desk, so we'll see what happens over the next few days...
If you have a backup of your wallet then you can simply create a new wallet and import the encrypted wallet into your new wallet assuming that your password(s) are the same.
Thank you for the reply, harsh but fair.
Thanks for the tip about contacting via their support desk or, failing that, Twitter.
Thanks for the tip about contacting via their support desk or, failing that, Twitter.
-snip-
That was over two weeks ago and I still haven't heard anything back. How I can get a response from Blockchain?
That was over two weeks ago and I still haven't heard anything back. How I can get a response from Blockchain?
Its blockchain.info and if their support sucks, contact their support. I know this sounds harsh, but you decided to open a wallet with a company. You basically have a bankaccount. What can we do about it?
Or have I lost my money?
I doubt it. Their service is not the best from to time, but AFAIK they have not lost anyones money.
Any assistance you can provide would be much appreciated. Thanks.
Contact [1] them again. Complain about it on twitter [2], if you have a reasonable amount of followers this will build up pressure.
[1] https://blockchain.info/support-desk
[2] https://twitter.com/blockchain
Hi
I recently went from a stock to a custom ROM on my Android phone, so had to do a factory reset.
Had Two Factor Authentication set up for Blockchain, thought I had backed up my QR code but to my horror realised I hadn't when I came to reinstall the Blockchain wallet app. Entirely my fault of course. But no worries, I thought, as I can do a 2FA reset request.
Which I did, but it was declined saying: "A request to remove two factor authentication on your wallet account has been declined. A reason was not specified. For more information please contact [email protected]"
OK I thought, so I replied:
"My request to reset my Two Factor Authentication (via Google Authenticator) has been declined, as per the below. No reason was specified, so I am unsure what to do next.
I needed to Factory Reset my phone, but had forgotten to back up my QR code so I couldn't re-pair into Authenticator. Fortunately I do still have my original Confirmation Code and mnemonic backed up, if that is any use."
That was over two weeks ago and I still haven't heard anything back. How I can get a response from Blockchain? Or have I lost my money?
Any assistance you can provide would be much appreciated. Thanks.
I recently went from a stock to a custom ROM on my Android phone, so had to do a factory reset.
Had Two Factor Authentication set up for Blockchain, thought I had backed up my QR code but to my horror realised I hadn't when I came to reinstall the Blockchain wallet app. Entirely my fault of course. But no worries, I thought, as I can do a 2FA reset request.
Which I did, but it was declined saying: "A request to remove two factor authentication on your wallet account has been declined. A reason was not specified. For more information please contact [email protected]"
OK I thought, so I replied:
"My request to reset my Two Factor Authentication (via Google Authenticator) has been declined, as per the below. No reason was specified, so I am unsure what to do next.
I needed to Factory Reset my phone, but had forgotten to back up my QR code so I couldn't re-pair into Authenticator. Fortunately I do still have my original Confirmation Code and mnemonic backed up, if that is any use."
That was over two weeks ago and I still haven't heard anything back. How I can get a response from Blockchain? Or have I lost my money?
Any assistance you can provide would be much appreciated. Thanks.
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