Hi,
That's exactly what I did, after downloading the app, all problems disappeared. Virtual money appeared again on the account when using both: mobile application and desktop webpage. All the frozen buttons became functional again... strange but most important that all works correctly now.
Thanks
By any chance, I must suggest transferring your crypto asset to other wallets, not on the web wallet. For free, open-source wallets are far better than you currently use. Electrum (
https://electrum.org/#download) wallet is the most suggested wallet for free, save and store private key separately on the computer or write it down on a sheet of paper and make some copies so that you won't forget. The best of all the best wallet is a hardware wallet,m if you can afford to purchase it I must say, please get one for you. Here is the
[BIG LIST] Hardware wallets (80+).
You have been given a chance and you're still lucky enough you get your Bitcoin back and access your wallet.