Topic: Blockchain.com scam - lost funds (Read 888 times)

The OP hasn't been active since 2019, so it's a little silly to give him advice not to do something he's probably already done. If someone doesn't have some important information that means something, the OP contains information for direct contact - so please everyone to refrain from classic shitposting.

Since you say you are a group, what controls have you put in accessing this account....is it one person with the password responsible for any transactions.

My advice, before you go to Luxembourg try ask among your selves, good luck.


That's one problem we can not over look, a "man in the middle attack" but thought these aren't has common as they were a few years back.

Stop blaming blockchain.com when you aren't able to keep your data safe, i done the same.

Presumably, that's their hot wallet.

I'd used this wallet maybe 2 years ago and I have never been encounter such a problem until I switched to a non-custodial wallet instead of a web wallet because I feel unsafe using a web wallet.  It might once you have a problem is not just easy to fix for them, in short, they had poor customer support and you're very lucky once you get answered from them.

I suggest you guys stop using a very buggy web wallet, there are too many open-source wallets out there to use, it's safe and you have full control over your private key.

This isn't the official web portal of the blockchain wallet, it's obviously a scam site if you will use them.

Literally had the same issue

The thing is that I have had this account for years.
The moment I transfered BTC to my wallet it already showed a outgoing transaction within the same minute (Without the confirmations of the first transfer on the blockchain).

The receiving wallet, as seen on the blockchain, only received btc twice, my transaction and another one recently. However the other address has way more BTC connected to it.

There is no way that this was done manually so fast, has to be automatically.

The way your account got hacked, it looks like a compromised backup phrase. Reason is, anyone who've got their hands on it can just restore it to any wallet that supports BIP39 seed, there's no need to login to their web wallet.

Why is that URL mentioned?
Have you pasted your 'backup phrase' to that site?

Hi guys,

Yes, definitely Blockchain.com is very unsecure. Someone has transferred bitcoins from my wallet to few another in period of 20 minutes. On my account is enabled two factor authentication, so I should have gotten notification if someone wanted to login into my account. Obviously this was done without login into account. I just noticed that bitcoins are missing and saw the report of transferred bitcoins to another wallets. Of course, I tried to reach Blockchain support, but they just replied with general email about securing wallet. I replied them with list of scam wallets, but got no reply. Their customer care = 0.

Additionally, be aware of the web portal blockchaintradingfx.com. These guys are SCAM. Get away of them.

Rgds

You can follow what mentioned above, but it's only applicable only if you have copy of the recovery seed of those coins you mentioned.

It could be a syncing problem.

Try checking your wallet addresses using blockchain explorers like https://blockchair.com (it can explore both stellar and Ethereum blockchains) to see if either the coins are still in your addresses or there are any out going transaction.

If they are still there then I suggest you import your addresses to other much better wallets
If you see any out going transactions then there is a possibility that you coins have been stolen by someone malicious.

sure.Their support said our screen record is bug use our app and for money we can't do anything

Did you try to message them on their social media accounts? They seem active there, messaging them might be a help, at least everyday.

Check them here:
https://twitter.com/askblockchain
https://www.facebook.com/blockchain

same Problem
I used all security.email 2FA ...But Now eth and stellar balance is zero
support Dose not accept refund

You can try to restore the wallet to Electrum using the "Backup Phrase" that you can get from the "Security" link (upper-right).

AFAIK, there's no way to send from the Trading wallet to an external Bitcoin address so your funds must have been sent to your default Bitcoin wallet
but somehow, blockchain.com's wallet failed to sync it to the bitcoin blockchain (their typical issue).

So, if you wanna try it, here are the steps:

• Download and install Electrum from electrum.org (verifying the signature is recommended)
• When creating a wallet, select: Standard Wallet->I already have a seed->paste the backup phrase->Click "option"->check BIP39->hit next.
• Select legacy (P2PKH) when prompted to select address type.
• Finish creating the wallet and wait for it to sync the headers (50mb - for first time install).

.
Wait for the connection indicator at the lower-right to be green.

So I opened an account got and got setup. I purchased $280 which was successful.  So I go to try and send it and it says there's a 7 day hold. No where does it ever tell before you buy that there will be a seven-day hold. So I went to look at there rules on their support. And it only stays on there that there would be a 3-day hold. Okay so I wait for 3 days and check my bank account which shows that the transaction is posted and cleared my account. So I sent an email requesting they release the funds. Did not ever receive a response back. So I began to get worried so I did some research which I should have done before I purchase. And come to find out blockchain.com is apparently a notorious scammer and thief of people's coins. Go to their Facebook page and look at all the comments one after another of people's Bitcoin mysteriously disappearing from this company. So the next day I sent another support ticket with proof that cleared my bank account and told them that if they did not release the funds I would deny the charges with my bank. Also stay the night ticket that I dread that a lot of people's coins come up missing when they try to transfer from there Bitcoin wallet. Within a few hours I got received the email notifying me that my transaction was approved and funds are now available. So I was very happy about this I wanted to go ahead and transfer my funds and get away from this company. So I logged in go to send funds and it pulls up and it tells me that my funds are in my Bitcoin trading wallet. I don't even know what that is. So in order for me to send my Bitcoin to my other wallet I have to transfer my phone's from my Bitcoin trading wallet to my regular Bitcoin wallet. So I do this and and it says that the the transactions being processed. A now shows zero balance online Bitcoin trading wallet and zero balance on my Bitcoin wallet. This is exactly how they steal your money and if you read on their own Facebook page there are hundreds a people that have had the same problem. So I sent another support ticket we will see what happens but if it's not there by tomorrow I'm just going to die tonight charges with the bank this is a scammer company do not do business with them. Go to their Facebook page and read the comments there are not hundreds of people all making the same claims that are wrong. It looks like they try to blame the user when the coins go missing but I've been using Bitcoin since about 2013 know it very well know how to do transactions never had an issue once in my life I don't know why I use this company don't do it!!

If you use blockchain.com wallet so often without having any trouble then I guess there's something wrong on their wallet for new users? since most of this issue/error came from new users.

You mean phishing emails? then there's something you need to avoid, stay away from websites such as cloud mining, ponzi, or any unreputed website, they are the one who's selling email including yours to scammers.

I can't say bad things about blockchain.com. This was my first BTC wallet, I still use it and can't complain. If you handle it carefully. I keep getting emails from blockchain.com from the scammers, emails look very similar to real service, so be very careful

I'd bet a bit most related problems, were as in my case, leaks of information thru the years, or outrageous lies from exchanges or worst that want people to have their funds there. Was my wallet for many many years, your data was used and password was reseted.

Edit: I still don't understand how my account was recovered but no mail notifications and no mail changes or access.... I'm just not up for this bullshit, learn to use paperwallets.

It's 2020, buying BTC through services like Blockchain.com is something you should avoid from now on. Most major exchanges Like Binance now support fiat deposits and purchase of Crypto using it or CC and the process is quick unlike Blockchain.com where they have to keep you waiting for 7 days. You can buy your Bitcoins from an exchange then transfer them to an address of a wallet you want to keep them

This would be the most recommended part for all of the crypto enthusiasts, newbie or not who want to purchase crypto or use a wallet to store their funds. Their services suck and seems no improvement, they just add new features without fixing the former.

They started the 7 day hold period without any prior notice. Waited 7 days to get it credited to my trading wallet finally. Then I tried to transfer it to BTC wallet, now it says "Buy Cancelled" and the whole amount is gone and not showing in any of my wallet. I had used them many times in past, always used to get the BTC in few minutes. Something sketchy is happening lately.

I will update here if I get back my money or BTC. Will never be using them again.

[Update]
Okey, finally I got the BTC into my wallet and withdrew them out. I wont be using them again until all the pending complaints are sorted out.

Please read the terms about "Minimum Holding Periods" they have this on their terms below.


They just do this to prevent fraud on using CC.

Deposited $200 with CC but they hold the money for 7 days while on Binance it is available in few minutes lol

Blockchain.com simply earns a lot of money this way... it's definetly a website not to be trusted and they are just like everyone else, where they see an opp for money they will use it no doubt.

As another suggestion, could you give the proof that you have been scammed by the exchange? Yeah I think that is the main thing then you just make a statement that the exchange A is scam but you don't give any proof and it will be usesless.

Can you make another thread related to your issue on this board and explain what you had experienced? So that everyone here can see, read and help if there's something to?

stay away from their new exchange i have lost several funds to them already where they have not shown my deposits and would try to blame the senderand act like you are stupid

They claim coins are lost due "security vulnerability of their software/API" (blockchain.com), and that most of them used Apple iPhone and official blockchain app. They have to prove in court that there were vulnerabilities and exploits which made it possible for hackers to steal coins from their accounts.

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Regarding fees, use custom fee option and set fee based on some popular sites which calculate fees much better then blockchain algorithm, there is no developers who watch fees all day and set Regular / Priority so users can switch off the brain and just click send.

Am I the only one who still doesn't understand how exactly OP lost bitcoins? Regardless, you're taking a great step to sue them in their home country. My only concern with them at the moment will be a terrible website and crappy developers who can't calculate bitcoin's network fee. Sue them too.

blockchainscam, i can only say good luck in an attempt to prove that blockchain.com is responsible for your losses. Each case of hacking will have to be considered individually, and I do not think it makes any sense that this is performed by blockchain.com. What you need there is independent investigators, and question is who will pay them, or what permissions should they have to access private data.

From what you wrote, it seems that the attack vector is in Apple phones in combination with official blockchain app, and the investigation should go in that direction.

I'm not sure how much this can help, but here you can read about some cases where people lost coins from blockchain wallet in very unusual ways.

Thoughts on this private key stealing mystery

If they don't know what the exploit is that's causing people to lose funds they will disable most features until they figure out what the problem is and fix it. Binance did that too on a smaller scale by disabling deposits and withdrawals.

I do however understand where you come from with how blockchain.com hasn't shown much interest in getting rid of glitches and other bugs, but that's purely because of how they don't see them be a threat to their user's funds.

It's definitely not an excuse, but they wouldn't risk their reputation by not patching bugs that could turn out to be a threat to their user's funds. They are toxic in political sense, but not completely stupid when it comes to running their site.

Is there a particular reason why you are using blockchain dot com? I don't see it offer much utility at all. It requires you to pay much higher fees due to them not supporting Segwit, which also means that you can't send funds to a native bc1 Segwit address.

Money doesn't just disappear from a Ledger hardware wallet. The person either bought a Ledger from a malicious website that has it already set up for him, which means that the one who set it up also owns a copy of the seed, or the person stored his seed online and it got compromised one way or another.

You are not the first one to complain about such activities happening with their account. I've encountered similar stories albeit different scenarios, all of which lead to lost funds. That's why I never trusted the site anymore since 2015 after knowing about the multitude of complaints regarding the said wallet service. I wonder if blockchain.com would really listen to your appeal since I don't remember anything about them responding to such complaints.

Some of my country men have loss their bitcoin through blockchain .com, even though some tightly secure their wallet, still they still loss their bitcoin. Although 3 had use the option of SMS as 2FA as a more secured option of google authentication. If you can prove all cases against them, then go ahead. sorry for the unfortunate loss and I hope you get justice quick.

Wow, this thread got me worried, 'cause blockchain.com is what I use for my BTC... I have a 2FA plus store my password rather safely. I just checked my balance to see whether everything is intact, and luckily I was not robbed... I will also soon receive the new Ledger wallet I won in a competition. Perhaps I should move my funds to this offline wallet, after all. At the same time, though, just today I came by a thread about money disappearing from Ledger Nano S in a mysterious way. That makes me wonder now whether there's any safe way to store Bitcoins, really. The way that gives sole responsibility to the owner. Paper wallet, I guess? Good luck with the investigation of what happened to your money!

Seems like they didn't mess with the right ones.

I applaud your organization and wish you the best in your seek for justice. You deserve it. The more scammers in jail or in general out their regular activities the better this world becomes.

By saying hacked victims can get extra btc from blockchain or any other company, I don't think some services would do that, this kind of companies related to finance has their own terms and conditions for having no warranty of any lost/hacked assets by using such service and it will be considered as client's fault.
That's why more and more people suggest that use a wallet that you can fully control over your funds without a centralized entity.

interesting case. to be honest, i also interested in how a user could prove that their coins were stolen/hacked and not lying to get extra bitcoins from blockchain or any other company in this case.

nobody would know if, in the end, the other address that was supposed to be a hacker address is another address that i control, for example. this is probably the problem and dilemma if you use services such as blockchain or any other centralized or semi-centralized wallet service.

So far I am grateful that I have never lost anything in the blockchain wallet. so I can't give any information about the scam. There are many people who use their wallets there and this is the first time I've found a problem like this. I don't know which one is guilty but try to correct yourself first, maybe you do carelessness so you lose your funds.

I don't want to go with victim blaming here, but man. With that much Bitcoin why didn't you guys just grab a reputable hardware wallet instead? I personally can't even sleep well with .1 BTC on an exchange or a custodial wallet.

Anyway, I wish you the best of luck with the lawsuit. That's A LOT of Bitcoin.

Blockchain.info has a long history of so-called exploits being found in their code and in some cases these exploits were reported to them by users from this forum, before coins were lost. I know one of those people transferred the coins to another secure address when he found the exploit and then he asked for proof that the coins were owned by the people claiming those coins, before he transferred it to a new secure address. 

So this might just be another one of those exploits that were found, but the person who found the exploit are not a white hat and he/she is keeping those coins. Blockchain.info/com is blaming the user for this loss, because they might do not know what the exploit is. 

I am sorry to hear your story OP, I don’t use blockchain.com for large amounts of bitcoin myself but I did in my earlier days as a noob. I currently use the blockchain.com wallet for my signature campaign income & small amounts for gambling. I’ve personally never had a problem with them but like somebody else said above, perhaps there are selective hacks/thefts on there.

I wish you all the best with the actions you’re taking. It looks like you’re doing everything you can.

Good luck.

this is the first time i hear this i have mony myself on the blockchain site, but never lost anything if this is true its awful and i hope you get your money back, this scamming shit have to stop , its running rampart in the crypto sphere.

OP, some of the scams that some users might ravage against Blockchain.com may not even be their fault but from the users carelessness. There have been phishing sites online in disguise as Blockchain and most users usually makes the mistakes of signing up with them. Just ensure that these victims truly signed up in blockchain.com and not something like blockschain.com or some adverts related to them.

Besides, you might want to move the thread to scam accusation section https://bitcointalk.org/index.php?board=83.0 as most victims make those complains there.

there have been complaints and suspicions about this for years. it's impossible to prove any sort of selective scamming with so many users who haven't had coins stolen. knowing how careless users are and how easily they can get phished or keylogged, the assumption is always that it's the user's fault.

blockchain.com uses some client side encryption scheme for private key storage. it's conceivable there is some sort of backdoor.

H there,

At the moment we are a group of several victims of the company Block chain dot com and we entrusted our funds to Block chain Luxembourg and lost over 400 bitcoins, this amount is worth today about 4.5 million American dollars.
We are sure we didn't do anything what could influence to the security of our wallets which were used at blockchain  com (generating paper wallets, storing passphrase, etc). In most cases we were using Apple environment (mainly newest iPhones and official blockchain app).

In the presence, we are a group of people in exactly the same situation - we lost part or all of our funds. We have lost 400 bitcoins in total on block chain dot com.
We are convinced that there are many victims in the world who are cheated in a similar way.

Please check out our video on youtube (English, German, Chinese) to get more information:
https://www.youtube.com/channel/UCbJi2VKiXy8VIERjea_KSEw .

At the beginning of July, we will be in Luxemburg to issue a case in Luxemburg's prosecutor. Lastly, we'd like to open class action in Luxembourg Court and sue Blockchain Luxemburg (blockchain.info) for security vulnerability of their software/API or stealing people's coins. It will only be possible with many pieces of evidence about Blockchain‘s software security issues or steals.

Could you please answer our questions according to your case of losing your bitcoins:
- Has you your only been used with blockchain.com ?
- What kind of wallet was it?
e.g. (paper - with or without passphrase/hardware/generated by blockchain.info/etc.)
- Are you 100% sure your passphrase / private key were stored securely all the time and no one (not even closest friends&family) didn't have access to it?
- Could you provide us with a link to the transaction which is related to your case?
- Do you still have access to your wallet on blockchain.com?
- Do you still have your wallet address, private key and passphrase?
- How did your case end? Do you know any predictions of the real cause of your loss? (is it different than the actual status of your case?)


We will do everything to protect your privacy, but there is a possibility we would have to provide your contact details to Public's Luxembourg prosecutors. Do you agree with that?

Please contact us via email:
* English: [email protected]
* Chinese: [email protected]
* Deutsch: [email protected]
with Issue number in the subject: BITFOR-07