Topic: BLOCKCHAIN.COM STOLE MY BTC: OFFERING REWARD (Read 498 times)

The problem is that even with a court order you may not find out much.
I mean that since these problems occur pretty rarely, it's clearly not something the business does it, hence in the "best case" it's a developer that will do this for short time, remove his traces and move on.
The "worse case" for you, the case that will be blamed officially is the user being sloppy, not taking care of his seed/keys (like storing in mail or cloud), clicking into phishing, or having malware on his computer.

...I honestly can't see any way you would have the tiniest chance to win this... (and I'm clearly not their supporter either). 

Well, that's the point, innit? Until someone gets these jokers into a court of law or even into arbitration, there is no way to find out what they're actually doing. We're all just guessing without knowledge. My point is that the mechanism to gain knowledge IS to go to court; you can't magically find that evidence before you go to court unless there's a whistleblower.

I don't see how can you prove those "dishonest companies" guilty. And if you can't you won't really have a case.
Those naive people most probable clicked into phishing sites and gave their credentials to malicious third party.
I don't say that the businesses are not necessarily guilty, but why would they risk stealing if they do earn money anyway? Again, you only have a case only if you can prove them guilty.

They don't, actually. Their current Terms of Service explicitly say they act as a custodian of your assets, at least for tokens in a "Trading Account." They very much have a legal duty re those assets. And they have a legal presence and can be sued in the UK and US.



There are hundreds of billions of dollars being invested by naive people. I really hate this idea that they are all appropriate victims for dishonest companies. In the absence of appropriate means for punishing them directly (where are you, Anonymous?!?!), we have to use the current legal tools available to us. Otherwise, the rip-offs will just grow and spread.

Sure, but in the case of blockchain.com, they claim they are entirely non-custodial and so do not have access to your accounts and do not know your private keys or addresses. If this is true, then they have no documents or evidence to provide and no information they can hand over. It will be your word against theirs as to whether or not the wallet ever contained the bitcoin in the first place.

People who are naive enough to use web wallets are almost certainly not keeping up to date logs or records of their own. If they were willing to go to all this effort, then they would just go to the far lesser effort of installing and using their own wallet.

The answer really depends on the venue of your case. But in general, legal cases DO NOT start with everyone knowing the facts - quite the opposite, in fact. Cases start with allegations. With you having made your allegations in a court of law, the defendant (the company) then has an obligation to preserve relevant evidence.

Then, provided that you have made credible allegations, the court allows you to obtain documents and other evidence from the company, and to interview ("depose") the person at the company who is most knowledgeable about your allegations. You can also request the custodian of records and get into issues of whether and how the company retains information about accounts and ownership.

But you should never start on the assumption that 1) you have to start with complete evidence; and 2) the company won't provide its records. Things are exactly the opposite of that, if you get into a court of law.

p.s. Of course it helps if you've kept records of your own: screenshots, login information, etc.

Then let me ask you: How would you prove a case such as this one?

I come to you and say "I used to have 15 BTC in my Blockchain.com account but now the website says my wallet is empty and the address holding those coins has disappeared". You contact blockchain.com and they say "That never happened". Even if I can point to an address which has 15 BTC in it, I cannot prove that those bitcoin are mine, that that address belongs/belonged to me, that it was part of a blockchain.com wallet, that it used to be part of this specific wallet, and so on.

I can log you in to my wallet and show you an empty wallet, which proves nothing. Does this not just end up in a he-said-she-said situation of my word against the word of blockchain.com?

Welp, you would need:
1) A lawyer willing to take such cases on a contingency (payment-on-success) basis; and
2) Money for court costs (very rough estimate, $1,000-2,000).

Depending on the T&Cs and laws of the jurisdiction where you file, it is possible that you would receive a money judgment against you if your claim is entirely frivolous.

But if it's NOT -- then people really shouldn't be assuming that private corporations can steal their assets with no recourse.

Lest you think I'm just blowing smoke here: I happen to BE an attorney willing to take such cases on a contingency basis.  It looks like an area with a lot of need to me, and I can't stand the idea of companies committing theft through incompetence.

Good luck trying that. Most people probably avoid legal battles because it will involve more costs, thus more money lost. Blockchain.info/Blockchain.com also do have terms and conditions, which they will use in their defense.

You have to be very sure that Blockchain wallet stole your funds and have extra funds to fight them in court.

I'm a noob here, so please excuse me if this is a stupid question ...

But why are these kinds of claims not being brought to court and/or arbitration?  If someone has custody of your assets and their actions prevent you from accessing your assets, they have committed conversion - theft, as well as breach of fiduciary duty.

Blockchain.info/Blockchain.com is a real company with a real business registration. It can be sued. And given the value of the assets in dispute here, it should be taken to court/arbitration by you and anyone else losing more than one BTC or so.

Sorry for the loss of your coins.

Whoever advised you to do this is an idiot. Web wallets are the least safe type of wallet in existence, and blockchain.info specifically is a terrible web wallet. Are you sure the person who advised you to do this isn't the person who has stolen from you?

I'm not exactly clear here what wallet you are talking about? A paper wallet with a private key? Or your blockchain.info wallet? Did you import a private key from a paper wallet to blockchain.info?

If there was malware on the device you used to log in, it could either have stolen your password and 2FA codes in real time, or even processed the transaction in the browser after you logged in without your knowledge.

Yes. If you import private keys in to blockchain.info, then anyone with access to the account has access to the private keys.

Do you have your 12 word seed phrase backed up? Use it to restore your wallet somewhere else and move all your funds out of it.

There could well be. Their platform is completely closed source and we have no idea what their security set up is. I lost count a long time ago of the number of users who have lost coins to blockchain.info. They should be avoided at all costs.

Hi,

Sorry haven't got advice for you but have suffered something similar, if anybody can shed some light on it for me..... I had my bitcoin on computer hard drive for 3 years but was advised to put it in a safer place (blockchain.info wallet).
Set up a paper wallet and traded for a week or two and one day last week I went to my access my wallet as always and was asked to confirm if I was using a different computer to access the site, this was not unusual as I use my account between home and office; so confirmed and checked my balance and all looked good; however the next day I went in to my account and all was gone and transactions being sent to someone at the same time as I logged in the day before.

I tried getting in touch with Blockchain.info and I was issued an automatic ticket reference but heard nothing until 5 days later I decided to go to trust pilot and register a review and guess what... I get a reply the next day and email stating that unfortunately I left my wallet unsafe, I had passwords, used the Step 2 safety check can somebody let me know if there was more could I have done??

I did notice that my imported address still showed my private keys (I know this may sound a bit obvious to you crypto veterans) but please can somebody tell me if this would have been visible to anybody who could have hacked my account?

I did set up another account within Blockchain as I had crypto coming over from Coinbase and didn't fancy it going to the same account; however this account is behaving really weird with not accepting passwords and even changing my wallet address, I did manage to withdraw some crypto to the safety of a hard drive but still have some left but since then I have not managed to gain access and it is now not accepting my password.

Sorry for long winded story but wanted to give you all the info, in short can I assume I was hacked and if so how did they get through my password and 2 step authorisation codes or is their something Blockchain.info are failing to accept blame for?

Any help would be much appreciated as it is a large sum I have lost built up over 3 and a half years.

regards to you all

So help me understand this. You have the wallet id and password that worked for blockchain.info and the same credentials don't for blockchain.com. And you also have access to the email address associated with your Blockchain account?

This is where I would start:
Can you go to your email and search if you received any email having the title "Wallet Backup" sent from "[email protected]". That should have your wallet backup. Using that backup, you should be able to recover your BTC.

What happens when you use your old wallet id and password on blockchain.com? Does it not log in?

Ok.

Another idea....


So I now have 2 Wallet IDs and ONE PASSPHRASE... right?


Ok.  So when I attempted  to "recover" my wallet via Blockchain.com I used my one and only 12 word PASSPHRASE... and it gave me a warning that a new wallet would be created.... oof.

Whence recovering my wallet it gave me access to a what looked like a new wallet and a ZERO balance....


So when I then go to access my OTHER WALLET ID from the one they sent me via my phone number back in 2013 it asks me to put in my password and then tells me to verifiy via email.... in which i NEVER receive an email.....

So... I've deduced that I have only ONE EMAIL, ONE PASSWORD, ONE PHONE NUMBER, ONE PASSPHRASE, and NO 2FA.......


Is it possible that when I "recovered" my wallet with my passphrase that it created a new wallet with that ZERO balance.  And I'm just not receiving verified emails from the WALLET ID that I have from my phone back in 2013 and it's not ACTUALLY RECOVERING MY COINS FROM MY OLD WALLET?? 

I've contacted customer service..... and it's a joke.

So any thoughts to this??

Is there a way you can lead me in the direction of the person that helped your friend via linkedin?

Well. That's the confusing thing about it.

When we set this up, we used 1 email to have anything bitcoin to be sent to, that same phone number is attached that account.

And I checked my balance THAT email obsessively with the coins in it. And poof.... one day it went to ZERO...

Weird right?  Like no transactions, no wallet addresses, except 1.

I think it is more likely that this Wallet ID leads to the correct wallet and addresses, rather than the correct addresses have somehow disappeared from your current Wallet ID. You are absolutely sure there were no other email addresses you used 7 years ago which you may have used to sign up to blockchain.com? And have you checked all your spam folders to ensure their email isn't being automatically filtered?

If this is the correct wallet ID and you no longer have access to the relevant email address, then again, their support are going to be the only people who can help you.

Yes..... However.....

I do have a wallet ID that was sent to my phone number back in 2013 on a different phone that is completely different than the current WALLET ID that I have now.
Now when i try to access that it says enter a password.... I do that...

It then tells me to confirm my login via email.... guess what...

No email goes to ANY of my emails that I had access to then and now.....

So.... Any thoughts there?

And you are absolutely sure the Wallet ID you have is the correct one for the wallet you mined coins to? It would be highly unusual for the correct wallet to just "delete" or otherwise remove addresses from it, but all things are possible when it comes to the technical incompetence of blockchain.com.

Presuming you have tried their various recovery tools and links which have been provided above with no luck, then the likelihood is that the only people who can help here are blockchain support. They will most likely try to palm you off with various generic emails. Often with awful crypto companies like these you have to make a fuss on social media, reddit, twitter, etc., before they finally pay attention to your case. They don't care about you or your coins, but they care about anything which might turn other people off and affect their profits.

Try to look over the old addresses. Look into the old version archived of blockchain.come before these stupid updates.

I am telling you, i had 1k satoshi from 2014 and i found them on my wallet in 2019.

Yes checked Wallets & Addresses and still no dice. Showed I didn't even have any transactions and only one address. We looked it up and still no dice.
It's the weirdest thing.

So you can still log in to your wallet, but you just see a zero balance? And you were able to restore your wallet from scratch and log in successfully, but again you see a zero balance? If you click on settings and then go to "Wallets & Addresses", you can go in to any individual wallets you have created and view the individual addresses. Look these addresses up on a block explorer - are any of them your address which held the 15-16 BTC?

That's what we thouht but we only used one email. No dice.

Something similar happened with a portuguesse friend, he had 1.7 btc, last summer he realised he lost the wallet. I helped him actually by  contacting employees of blockchain.com on linkendin. After tens of messages also posted on their wall someone actually sent me a message and he solved it.

This is the only way you can access it right now, i know they have a team for the ~2014.

This is how my 2014 email looked like: https://ibb.co/WDydbZD

And a thing about it, just having that uid and the password, right now I still can access the address I had back than with some work.. so for sure you can do it as well.

Well if you want some help: tg @alexfagaras

They used to send the wallet.aes.json file if you contacted their support, but that seem to have changed at some point as a number of people reported not being able to get that file.

Are you sure you're checking the right email account and searching for the correct terms or sender?

I assume this link doesn't work for you either? https://login.blockchain.com/wallet/forgot-password

It's not quite the same issue and you should probably create a separate thread for that, both to avoid derailing the OP's issue and to get proper attention to yours.


Correct, there is an option for that (more options -> private key) but it also allows to just transfer coins out of the old addresses.

I almost got the same problem.. I lost my phone where my blockchain accnt was installed and when I tried to login to another device its asking for the 2A verification and I dont have the number to get the code... I remove the 2A verification via my email... and when I tried to login my account had been locked. how can I retrieve my account?

That solution if for new blockchain dot com wallet which uses BIP39 seed phrase while OP has the old wallet and old recovery phrase.

Have you explored "Settings->Wallets & Addresses" and noticed an "achieved" section or anything that's not included in your Bitcoin Wallets?
If there is a section, check the balances using their own blockexplorer.
Also, I have heard that you can export the private keys of the addresses from the old version, try to work on the clickable menus.

Something doesn't sound right. I don't think they had any "seeds" back then. And Actually it looks like they did use some sort of non-HD seed, I just don't recall ever having that (created my wallet around May 2014). Anyway... if you have the wallet id and the password you should have access to the wallet with the old addresses still in it. Did you check under settings -> wallets and addresses?

https://login.blockchain.com/en/#/settings/addresses/btc

Back in the day wallet backup file used to be e-mailed automatically with every change. Are you sure you don't have it? Apparently you're still using the same e-mail if you can log in.

 Hi i think i can help. Try what this site says. Go here https://bitcoin.stackexchange.com/questions/64125/new-blockchain-info-wallet-but-where-are-my-bitcoins-how-to-access-them
 Scroll and download Electrum and let me know if it works.
 Also did you go to blockchain recover site here https://login.blockchain.com/wallet/recover-wallet
 Hope to help you and get reward.

Maybe you're restoring a different wallet id, have you thought of that?

your coins are lost, just move on fam. not your keys not your wallet they can't do anything either they have the shittiest customer service.

I know what you're going to say, so I'll say it for you.

Your loss. Should have put it on paper. Should have had a usb ledger. Should have put it on bitcore. You're screwed.....Blah blah blah..... Yeah, coulda, woulda, shoulda.

Here's my situation before you judge.

Opened this online wallet on BLOCKCHAIN.INFO back in 2013. For a few months we mined to this wallet. And we eventually accumulated about 15 or 16 BTC.
It sat forever.

One day I go to my phone and see that my balance is 0.  And I'm like.... what? That's weird.

I have my wallet id, I have my password, I have my seed to get the password that blockchain.info gave me in 2013, found out the hard way that this is NOT a passphrase for recovery.

Now I believe this is important:
It seems that when blockchain.info switched over to blockchain.com my old wallet went to 0.....

I tried restoring my wallet with no surprise yet again a ZERO balance, it doesn't even show transactions at all.

I have contacted the abysmal customer service via their website..... as you can imagine they were ZERO help.......

Has this happened to anyone else?

What I do NOT have is:
*BIP39 seed because they did not provide that back in the day.
*PRIVATE KEYS
*ACTUAL WALLET ADDRESS TO TRY TO TRACK ANY POSSIBLE TRANSACTIONS.

The only thing I have is what they issued me via blockchain.info.....

I can not find the email with the "wallet.aes.json" file, otherwise I would have attempted that approach to btcrecovery...

I'm staking a .5 BTC REWARD for anyone willing to help and successfully recovering this old wallet with the coin we mined. I'd say that this would be a nice $11,000 reward.

Thanks for any help or advice.
Cheers.