Dear community,
I am quite new to this whole topic, please bear with me if there occurs a certain naïve tone/thinking on my side.
I stepped in this space few weeks ago, before I read and created some ideas how to prepare and work myself into it. So I was informing about blockchain, wallets etc., there was a lot of course but I think I got the basics.
Moving on I was excited to get my first Bitcoin and it seemed like a great investment at that point of the current price so I purchased a few and was rewarded, so I went in a bit more to me a significant amount…
I already waited for my secure wallet, a trezor, and meanwhile I stored my funds on my blockchain.com wallet with the intention to move them into the trezor as soon as it should have arrived.
At this point the online wallet was fine with receiving the authorization mail to use it, it was quick and convenient.
All was fine until I wasn’t receiving my 2FA mail anymore. First, I thought it’s a bug, happens with SMS and similar quite often I can tell, or there is some technical issue. After day one I wrote support which hasn’t replied yet which makes me uncomfortable.
In the meanwhile, I was checking whether I got hacked or there were any marks in my system that could interrupt me from receiving the mail, nothing, all IPs in my mail account are from me and login times are matching as well, there is no mail of asking to deactivate or change anything (but that could have been deleted). I checked their support thread about this issue and all those things like whitelisting the domains have already been done by myself beforehand. An additional fact is also that my funds haven’t been moved by anyone (I think a hacker would move asap the funds out). I only get support tickets. What I don’t get are system mails related to retrieving the wallet ID, authorization mail and resetting 2FA (gives me an error for that).
All those things are giving me the idea that there is a technical issue towards my account but no other interruption. Sadly I do not have anything else to recover the funds than my mail account, like a seed or similar…
I really do need help on this topic, maybe here is somebody who has experience with them or can even escalate this issue to them. I have a support ticket number of course. It would be highly appreciated if there is anyone or anything that can help me from the community side surely. I just need to receive my mail again, there were no changes from my side. Its quite a significant amount that would hurt admittedly big time to me. I consider to distribute some of my leftover funds to a person that can help me here.
I feel stupid, but I boggles my mind how this easy a situation can turn into so bad because of this, maybe there is a way out.
Here are some proofing pictures that I regularly received the mails without any issue and the last one:
https://imgur.com/XF1xl8Ihttps://imgur.com/ft8fqckTL; DR: Blockchain.com/info wallet not receiving authorization mail anymore, no hack