blockchain.info request declined | Bitcointalksearch.org

piuk

hero member

Activity: 910

Merit: 1005

Quote from: blazing on November 22, 2012, 09:53:59 PM

I recently had to restore my iphone firmware and lost my google authenticator.
I have tried to remove the two factor authentication from my account but received an email saying it was declined.
I have replied to blockchain.info asking for assistance but have not received a reply.
If there are any staff here from blockchain.info could you please provide me with some assistance.

Thank you

It is likely there is a secret phrase set on the account. Without it a two factor authentication reset request cannot be approved. Please open a ticket at http://blockchain.uservoice.com with your wallet identifier, if you haven't already.

Stephen Gornick

legendary

Activity: 2506

Merit: 1010

Quote from: blazing on November 22, 2012, 09:53:59 PM

I recently had to restore my iphone firmware and lost my google authenticator.
I have tried to remove the two factor authentication from my account but received an email saying it was declined.

Do you have a backup of your encrypted wallet? Does this help?

Quote from: piuk on August 08, 2012, 07:04:56 AM

To restore an email backup create a new account with the same password click, [Import / Export] then [Import Backup] and past the contents of the email backup in the text area.

blazing

jr. member

Activity: 46

Merit: 1

I recently had to restore my iphone firmware and lost my google authenticator.
I have tried to remove the two factor authentication from my account but received an email saying it was declined.
I have replied to blockchain.info asking for assistance but have not received a reply.
If there are any staff here from blockchain.info could you please provide me with some assistance.

Thank you

Topic: blockchain.info request declined (Read 1174 times)