Topic: Blockchain.info Support (Read 475 times)
i am in on this as well looking for support i have lost my identifier
Myself as well - I was setting up a wallet for my co-worker and messed up the two factor authentication process. I had her put through a request to have two-factor authentication reset 2 weeks ago. No response.
Now when I have her try to use the "Check your Existing Requests" function to try to see what's going on, the password she chose isn't working. I had her do a password reset, but the e-mail with the link to reset the password is taking hours.
So now I've got two problems to work through on behalf of a brand new bitcoiner. She's been locked out of her wallet for 2 weeks because I improperly tried setting up google authenticator. Now her password isn't working so we can't even check up on the status of the two-factor authentication reset.
I so badly wish I could just speak with someone to get this sorted out.
How much longer will I have to wait to hear a response from blockchain.info support? How embarassing, I sold her on BTC, she bought 20 coins and hasn't been able to access them for 2 weeks.
Should I be concerned that the coins are lost?? Getting nervous here...
Now when I have her try to use the "Check your Existing Requests" function to try to see what's going on, the password she chose isn't working. I had her do a password reset, but the e-mail with the link to reset the password is taking hours.
So now I've got two problems to work through on behalf of a brand new bitcoiner. She's been locked out of her wallet for 2 weeks because I improperly tried setting up google authenticator. Now her password isn't working so we can't even check up on the status of the two-factor authentication reset.
I so badly wish I could just speak with someone to get this sorted out.
How much longer will I have to wait to hear a response from blockchain.info support? How embarassing, I sold her on BTC, she bought 20 coins and hasn't been able to access them for 2 weeks.
Should I be concerned that the coins are lost?? Getting nervous here...
Yeah waiting 18 days for my own ticket to be answered.
Just had the funds sent to my account. Although I would have gained more bitcoins for my money at the time, I'm pleased to have received my funds after 6 days. It obviously took my post of here to kick the support team at blockchain into action.
Blockchain.info is a brilliant service when things automated go right. In time I may use them again, after chasing my money for 6 days I'll now be moving to bitstamp to fund my account.
Blockchain.info is a brilliant service when things automated go right. In time I may use them again, after chasing my money for 6 days I'll now be moving to bitstamp to fund my account.
Is anyone else having trouble with blockchain.info support? I raised a ticket 6 days ago, regarding £304 of bitcoins that I am yet to receive. I've tried every contact method available to try and get blockchain.info to acknowledge my support ticket, but I haven't had any luck at all. I'm kind of worried I won't see my £304 again.
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