Author

Topic: Blockchain.info Support Request? (Read 896 times)

newbie
Activity: 16
Merit: 0
July 24, 2013, 08:50:44 AM
#7
I haven't been able to get in contact with anyone regarding my btc loss through blockchain.info for a week now.  I have an support ticket that seems will never be sent to a support representative also.  I had also sent piuk a message with no reply as of yet.  Pretty frustrating!
member
Activity: 112
Merit: 22
July 23, 2013, 07:48:04 PM
#6
10 days since I PM'ed, no response Sad. Did somebody used their support platform recently?
legendary
Activity: 1274
Merit: 1004
July 14, 2013, 07:50:16 AM
#5
Hey,

Unfortunately, I have the same problem. I'm trying to reach blockchain.info support since about a month, but no luck. Any idea how long that could take?

Thanks

PM Piuk.
member
Activity: 112
Merit: 22
July 14, 2013, 07:48:29 AM
#4
Hey,

Unfortunately, I have the same problem. I'm trying to reach blockchain.info support since about a month, but no luck. Any idea how long that could take?

Thanks
newbie
Activity: 41
Merit: 0
April 24, 2013, 09:24:14 PM
#3
Thank you piuk I know you're very busy & I'll wait the 7 days till I can get into my account.  I appreciate the reply.
hero member
Activity: 910
Merit: 1005
April 24, 2013, 02:51:01 PM
#2
The minimum time period for a two factor authentication reset is 7 days after the request is filed.
newbie
Activity: 41
Merit: 0
April 23, 2013, 10:37:59 PM
#1
Hey guys, somehow I screwed up when I was setting up my 2 factor Google Authenticator with Blockchain.  I'm pretty sure I didn't "pair it" correctly & now I can't access my account.  Yes I did backup & have access to my coins via backup file & multibit. My question is how long does it take for Blockchain to respond to a request, its been 2 or 3 days and I've asked them to turn off 2 Factor via a support ticket.  =(
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