1) All caps - check!
2) Increased font size - check!
3) Red text color - check!
4) Broken english - check!
OP clearly delivered a socalled "sensible post" and Vod was wrong to disregard their concerns solely based on newbie status.
Herby, I'd like to apologize in the name of all hero and legendary members (yes, I have talked to each and every one of them) for our behaviour. It is wrong and you were right.
Disclaimer: This post may contain hints of sarcasm and irony. Please ask your PCP about the effects of sarcasm and irony and start immediate treatement if you show one of the following signs - butthurt.