I am a casual, but high-stakes BTC bettor who mostly sticks to sports. I was bored and looked for a Casino to play a bit of roulette and slots since my primary bookie doesn't offer it. I remembered I made an account at BTC-Casino.io last year so I made 2 btc in deposits there and played. Through the course of an hour or two I won 9.84btc. Feeling like that was a good enough number to stop at, and wanting to test the legitimacy of the casino, I put a cashout request in for the full amount at 7:45am GMT on Nov 3rd.
Their rules state that they need up to 24 hours to process cashouts, which is fine, but the first red flag was that they leave all of your funds available to play during that time. This is clearly to bait people with low willpower into playing with the money, losing under the requested amount - and then the request gets cancelled due to insufficient funds. Pretty scummy, but it's not the first time I've seen something like that, and I'm not too concerned with that since I do have willpower when it comes to that.
A little over 24 hours later at 7:49am GMT on Nov 4th, I checked with live chat for the status of the request since the withdraw was not processed. I'm essentially told to "just wait".
Nikolay
2016-11-04 07:49:55
Hello, how can I help you?
Matt
2016-11-04 07:50:29
hi, I requested a withdrawal over 24 hrs ago now, what's the status of it?
Nikolay
2016-11-04 07:53:24
Your requests are active now. They will be proceeded asap. You should just wait.
Matt
2016-11-04 07:53:58
how soon are we talking? because your rules say all w/d are processed within 24 hrs
Matt
2016-11-04 07:54:14
I already waited that long
Nikolay
2016-11-04 08:05:04
Unfortunately I can't tell you an exact time of proceeding you withdrawals.
Nikolay
2016-11-04 08:05:23
I hope that you will receive your winnings in nearest time.
A few hours later at 10:58am GMT, I hit up chat again to see if I could get a different agent, and maybe some more encouraging news. Here's where it gets a little ridiculous.
Ruslan
2016-11-04 11:03:22
Please create a few withdrawal request for 200 mBtc each one.
Matt
2016-11-04 11:04:39
you want me to make 49 requests for 200 mbtc to fulfill this?
Ruslan
2016-11-04 11:16:06
You need to make withdrawal 49x 200 mbtc.
Matt
2016-11-04 11:16:29
and if I do this, you will bypass 24 hr hold period and process asap?
Matt
2016-11-04 11:23:19
I made 49 requests of 200mBtc and 1 request of 42mBtc. You will force payout on these now? no 24 hour wait?
Ruslan
2016-11-04 11:29:20
I have sent request to force your withdrawal.
I was essentially told that my order of 9.84btc was "too big", and that I had to make 49 new withdrawal requests of 0.2btc instead. The purpose of this was to buy an additional 24 hours for them, because as I learned in my next chat, doing this reset that 24 hour waiting period.
Robin
2016-11-04 14:51:52
Thanks for waiting. Your payout request is - active, all is good with it. Withdrawal will be processing soon, just wait. Withdrawal requests are processed during 24 hours after payoff submission
Matt
2016-11-04 14:53:22
I made the payout request at around 1:30 AM MST on 11/3, and it's now 8:53 AM MST on 11/4
Robin
2016-11-04 14:55:11
It was first payout order that you made on 9,840 mBtc.
Robin
2016-11-04 14:55:38
This order will be not approval.
Matt
2016-11-04 14:55:54
yes, I was told 3 hours ago that you needed me to make 49x 200 mbtc payout requests instead, and that it would be processed immediately - not under 24 hr delay again
Robin
2016-11-04 14:56:01
The sum is to big in one order.
Matt
2016-11-04 14:57:15
Ruslan 2016-11-04 11:29:20 I have sent request to force your withdrawal.
Matt
2016-11-04 14:57:31
but 3 hours pass and still nothing
Matt
2016-11-04 14:59:27
you guys had no problem immediately processing my 2 btc in deposits, this is the longest I've ever had to wait at a btc casino for a cashout... and you're asking me to wait another 24 hours?
Robin
2016-11-04 15:00:16
You need waiting during 24 hours from the time, when you create new order? for moment, when it will be approval.
Matt
2016-11-04 15:01:08
I swear I will post a scam report on bitcoin talk now... Your CS told me this wouldn't happen. You asked me to make a new order to trap me under another 24 hr delay... what will happen tomorrow? Make 98x 100 btc orders?
Robin
2016-11-04 15:01:11
This is the reality.
Matt
2016-11-04 15:20:14
do you 100% guarantee that I will be paid within 24 hours of my withdraw request? That is, I will have the bitcoins in my wallet before 11:30am GMT on 11/5?
Robin
2016-11-04 15:20:29
Yes, it will be.
I decided to give them the benefit of the doubt, because what option do I really have besides posting this thread. I was a little intrigued by the confirmation on the guarantee, because failing to pay me by 11:30am GMT would mean they flat out lied to me. That's the only motivation I really needed to make this thread and warn people about this operation.
It's a little sad that I lost 2btc of my own coins and 7.8 in profit due, but I have little hope that they will ever pay out now.
Deposit proof:Scammers Profile Link: https://bitcointalksearch.org/user/btc-casino-390399See also,
promo thread.
Bonus proof screenshots: