BTC-e Is scam? Issue resolved, | Bitcointalksearch.org

camelson

copper member

Activity: 1386

Merit: 1000

Quote from: ajareselde on July 09, 2015, 05:03:22 AM

Quote from: camelson on July 09, 2015, 04:47:44 AM

Quote from: ajareselde on July 09, 2015, 04:34:04 AM

It's an error that several people had it seams(https://www.google.com/search?q=btc-e+server+error&oq=btc-e+server+error&aqs=chrome.0.69i59j69i61l2.3063j0j7&sourceid=chrome&es_sm=122&ie=UTF-8)
You can try to login in incognito mode, if it's cookie related, but i doubt it.

I can not help you further, since there's nothing else that can be done from user side, you must contact their support.
afaik, if you didn't receive any confirmation mails about withdrawals, and have 2fa enabled, your funds should be there.

The thing i'm 100% certain about here is that btc-e is not scam, i'm there for many years, and they helped me in many cases where they could have just ignored me and take quite a sum.
cheers mate

This "login in incognito mode", It worked for me and im able to Logged into the BTC-e. Thanks @ajareselde for your Help. But what is the Issue with normal Logging in? Should i sent them a ticket?

I can't believe it was all due to cookies, but what do you know, it worked

Just clear cache and cookies from your chrome browser, and try again, it should work in normal mode then also.

As soon as you get it working normally, you should post the changes you made to make it work, change the title of this thread to include "solved",or somehting like that, and lock it to avoid confusion and spam.

cheers mate

Im doing that from last five days, Cleaning my cache and cookies, but never worked that thing.
But thanks for your continuous help, will ask them what could be the Problem .

Loking this thread as my issue is resolved.

ajareselde

legendary

Activity: 1722

Merit: 1000

Satoshi is rolling in his grave. #bitcoin

Quote from: camelson on July 09, 2015, 04:47:44 AM

Quote from: ajareselde on July 09, 2015, 04:34:04 AM

It's an error that several people had it seams(https://www.google.com/search?q=btc-e+server+error&oq=btc-e+server+error&aqs=chrome.0.69i59j69i61l2.3063j0j7&sourceid=chrome&es_sm=122&ie=UTF-8)
You can try to login in incognito mode, if it's cookie related, but i doubt it.

I can not help you further, since there's nothing else that can be done from user side, you must contact their support.
afaik, if you didn't receive any confirmation mails about withdrawals, and have 2fa enabled, your funds should be there.

The thing i'm 100% certain about here is that btc-e is not scam, i'm there for many years, and they helped me in many cases where they could have just ignored me and take quite a sum.
cheers mate

This "login in incognito mode", It worked for me and im able to Logged into the BTC-e. Thanks @ajareselde for your Help. But what is the Issue with normal Logging in? Should i sent them a ticket?

I can't believe it was all due to cookies, but what do you know, it worked

Just clear cache and cookies from your chrome browser, and try again, it should work in normal mode then also.

As soon as you get it working normally, you should post the changes you made to make it work, change the title of this thread to include "solved",or somehting like that, and lock it to avoid confusion and spam.

cheers mate

camelson

copper member

Activity: 1386

Merit: 1000

Quote from: ajareselde on July 09, 2015, 04:34:04 AM

It's an error that several people had it seams(https://www.google.com/search?q=btc-e+server+error&oq=btc-e+server+error&aqs=chrome.0.69i59j69i61l2.3063j0j7&sourceid=chrome&es_sm=122&ie=UTF-8)
You can try to login in incognito mode, if it's cookie related, but i doubt it.

I can not help you further, since there's nothing else that can be done from user side, you must contact their support.
afaik, if you didn't receive any confirmation mails about withdrawals, and have 2fa enabled, your funds should be there.

The thing i'm 100% certain about here is that btc-e is not scam, i'm there for many years, and they helped me in many cases where they could have just ignored me and take quite a sum.

cheers mate

This "login in incognito mode", It worked for me and im able to Logged into the BTC-e. Thanks @ajareselde for your Help. But what is the Issue with normal Logging in? Should i sent them a ticket?

ajareselde

legendary

Activity: 1722

Merit: 1000

Satoshi is rolling in his grave. #bitcoin

It's an error that several people had it seams(https://www.google.com/search?q=btc-e+server+error&oq=btc-e+server+error&aqs=chrome.0.69i59j69i61l2.3063j0j7&sourceid=chrome&es_sm=122&ie=UTF-8)
You can try to login in incognito mode, if it's cookie related, but i doubt it.

I can not help you further, since there's nothing else that can be done from user side, you must contact their support.
afaik, if you didn't receive any confirmation mails about withdrawals, and have 2fa enabled, your funds should be there.

The thing i'm 100% certain about here is that btc-e is not scam, i'm there for many years, and they helped me in many cases where they could have just ignored me and take quite a sum.

cheers mate

camelson

copper member

Activity: 1386

Merit: 1000

Quote from: jc01480 on July 08, 2015, 06:48:04 PM

Quote from: camelson on July 08, 2015, 09:59:09 AM

Quote from: ajareselde on July 07, 2015, 03:17:23 PM

The site is not a scam, if you ignore the obvious problem with support ticket system and similar.
I just logged in without any issue, trade and withdraw also. The site is working just fine, the problem is on your end.

You could try to change your IP, and try again, it's possible you IP was blacklisted for some reason, you can check this using VPN.

I would like to direct your attention to this:

https://btc-e.com/news/213
https://btc-e.com/profile#security/ip_whitelist

"Note! If you add at least one IP-address to the white list of IP addresses, you won’t be able to access your account from other IP addresses that are not included in this list."

Did you touch whitelist settings?
If you did not, and you still face the same issue, there's a good possibility that your account was compromised.

Whatever the case turns out to be, contact their support via their support system and explain your problems : https://support.btc-e.com/
Bad news for you is also that their support isn't their brightest point.

cheers and let us know progress you made

this! I think this is the Issue, I read that article, Now what should i do? Send them a support ticket to change my IP address to my current one? My IP address is changing automatically when the router restart, what should i do?

Stop trying to hack the site? Lolz...

(Sorry, had to go there!)

What do you mean by that?
(Why you had to go there?)

Quote from: ajareselde on July 09, 2015, 04:06:18 AM

Quote from: camelson on July 08, 2015, 09:59:09 AM

Quote from: ajareselde on July 07, 2015, 03:17:23 PM

The site is not a scam, if you ignore the obvious problem with support ticket system and similar.
I just logged in without any issue, trade and withdraw also. The site is working just fine, the problem is on your end.

You could try to change your IP, and try again, it's possible you IP was blacklisted for some reason, you can check this using VPN.

I would like to direct your attention to this:

https://btc-e.com/news/213
https://btc-e.com/profile#security/ip_whitelist

"Note! If you add at least one IP-address to the white list of IP addresses, you won’t be able to access your account from other IP addresses that are not included in this list."

Did you touch whitelist settings?
If you did not, and you still face the same issue, there's a good possibility that your account was compromised.

Whatever the case turns out to be, contact their support via their support system and explain your problems : https://support.btc-e.com/
Bad news for you is also that their support isn't their brightest point.

cheers and let us know progress you made

this! I think this is the Issue, I read that article, Now what should i do? Send them a support ticket to change my IP address to my current one? My IP address is changing automatically when the router restart, what should i do?

OK, so if you are on dynamic IP like me, that means they couldn't have blacklisted you, since the next day you would be able to log-in again.
That leaves whitelisting, so: did you edit the security settings for your account under table in this section; https://btc-e.com/profile#security/ip_whitelist ?

Weather you did or did not, their support is the only one who can help you, because either you changed those settings yourself, or someone got to your account and locked you out.
Contact https://support.btc-e.com/ ASAP!

cheers

No I never touched the site setting before. Im logging in that site after one month, because i have some mBTC there. When i tried to logged in receive this message, and still getting.

ajareselde

legendary

Activity: 1722

Merit: 1000

Satoshi is rolling in his grave. #bitcoin

Quote from: camelson on July 08, 2015, 09:59:09 AM

Quote from: ajareselde on July 07, 2015, 03:17:23 PM

The site is not a scam, if you ignore the obvious problem with support ticket system and similar.
I just logged in without any issue, trade and withdraw also. The site is working just fine, the problem is on your end.

You could try to change your IP, and try again, it's possible you IP was blacklisted for some reason, you can check this using VPN.

I would like to direct your attention to this:

https://btc-e.com/news/213
https://btc-e.com/profile#security/ip_whitelist

"Note! If you add at least one IP-address to the white list of IP addresses, you won’t be able to access your account from other IP addresses that are not included in this list."

Did you touch whitelist settings?
If you did not, and you still face the same issue, there's a good possibility that your account was compromised.

Whatever the case turns out to be, contact their support via their support system and explain your problems : https://support.btc-e.com/
Bad news for you is also that their support isn't their brightest point.

cheers and let us know progress you made

this! I think this is the Issue, I read that article, Now what should i do? Send them a support ticket to change my IP address to my current one? My IP address is changing automatically when the router restart, what should i do?

OK, so if you are on dynamic IP like me, that means they couldn't have blacklisted you, since the next day you would be able to log-in again.
That leaves whitelisting, so: did you edit the security settings for your account under table in this section; https://btc-e.com/profile#security/ip_whitelist ?

Weather you did or did not, their support is the only one who can help you, because either you changed those settings yourself, or someone got to your account and locked you out.
Contact https://support.btc-e.com/ ASAP!

cheers

jc01480

hero member

Activity: 854

Merit: 500

Nope..

Quote from: camelson on July 08, 2015, 09:59:09 AM

Quote from: ajareselde on July 07, 2015, 03:17:23 PM

The site is not a scam, if you ignore the obvious problem with support ticket system and similar.
I just logged in without any issue, trade and withdraw also. The site is working just fine, the problem is on your end.

You could try to change your IP, and try again, it's possible you IP was blacklisted for some reason, you can check this using VPN.

I would like to direct your attention to this:

https://btc-e.com/news/213
https://btc-e.com/profile#security/ip_whitelist

"Note! If you add at least one IP-address to the white list of IP addresses, you won’t be able to access your account from other IP addresses that are not included in this list."

Did you touch whitelist settings?
If you did not, and you still face the same issue, there's a good possibility that your account was compromised.

Whatever the case turns out to be, contact their support via their support system and explain your problems : https://support.btc-e.com/
Bad news for you is also that their support isn't their brightest point.

cheers and let us know progress you made

this! I think this is the Issue, I read that article, Now what should i do? Send them a support ticket to change my IP address to my current one? My IP address is changing automatically when the router restart, what should i do?

Stop trying to hack the site? Lolz...

(Sorry, had to go there!)

camelson

copper member

Activity: 1386

Merit: 1000

Quote from: ajareselde on July 07, 2015, 03:17:23 PM

The site is not a scam, if you ignore the obvious problem with support ticket system and similar.
I just logged in without any issue, trade and withdraw also. The site is working just fine, the problem is on your end.

You could try to change your IP, and try again, it's possible you IP was blacklisted for some reason, you can check this using VPN.

I would like to direct your attention to this:

https://btc-e.com/news/213
https://btc-e.com/profile#security/ip_whitelist

"Note! If you add at least one IP-address to the white list of IP addresses, you won’t be able to access your account from other IP addresses that are not included in this list."

Did you touch whitelist settings?
If you did not, and you still face the same issue, there's a good possibility that your account was compromised.

Whatever the case turns out to be, contact their support via their support system and explain your problems : https://support.btc-e.com/
Bad news for you is also that their support isn't their brightest point.

cheers and let us know progress you made

this! I think this is the Issue, I read that article, Now what should i do? Send them a support ticket to change my IP address to my current one? My IP address is changing automatically when the router restart, what should i do?

Xialla

legendary

Activity: 1036

Merit: 1001

/dev/null

Quote from: jeffthebaker on July 07, 2015, 04:01:46 PM

Regardless of if the site steals from you or not, I would advise against keeping any large sum of BTC within the site.

well, generally doesn't makes sense to keeping large sum on any online service regardless trustworthy or owners rightness. somebody knows this from first minute and others just waiting for being somehow scammed..ahh this bitcoin world:)) - it is same for years..

jeffthebaker

legendary

Activity: 1526

Merit: 1034

BTC-E has a fairly poor reputation within the Bitcoin community. There is proof of the site freezing a user's funds at the request of a third party at least once. Regardless of if the site steals from you or not, I would advise against keeping any large sum of BTC within the site.

Xialla

legendary

Activity: 1036

Merit: 1001

/dev/null

uhh, calling scam site, when you can't login and other can is quite tricky, isn't it OP?

anyway, I just logged in and all seems fine, so follow their support instructions and create ticket.

pro tip: try to delete cache of browser/cookies or try to login from different browser/different laptop you trust.

ajareselde

legendary

Activity: 1722

Merit: 1000

Satoshi is rolling in his grave. #bitcoin

The site is not a scam, if you ignore the obvious problem with support ticket system and similar.
I just logged in without any issue, trade and withdraw also. The site is working just fine, the problem is on your end.

You could try to change your IP, and try again, it's possible you IP was blacklisted for some reason, you can check this using VPN.

I would like to direct your attention to this:

https://btc-e.com/news/213
https://btc-e.com/profile#security/ip_whitelist

"Note! If you add at least one IP-address to the white list of IP addresses, you won’t be able to access your account from other IP addresses that are not included in this list."

Did you touch whitelist settings?
If you did not, and you still face the same issue, there's a good possibility that your account was compromised.

Whatever the case turns out to be, contact their support via their support system and explain your problems : https://support.btc-e.com/
Bad news for you is also that their support isn't their brightest point.

cheers and let us know progress you made

Borisz

sr. member

Activity: 476

Merit: 251

It works just fine with me, on multiple PCs. Maybe you have installed some browser extensions or similar?

camelson

copper member

Activity: 1386

Merit: 1000

Is BTC-e Is scam Now?
Because i was trying to Login in that site from last 6-7 days, But receiving this message in pop up that "Server Error". What is this? First I thought that this issue is from my Side, But its not getting fixed after using other PC. Are you people also getting the same error?

Topic: BTC-e Is scam? Issue resolved, (Read 983 times)