Topic: BTC-E Litecoin Deposit Problem - Please Help (Read 1861 times)

Subject: Deposits and Unauthorized addresses

Something is happening at btc-e that is suspicious.  I lost my litecoin transfer this morning too.  I deposited 3 currencies to the addresses that I have for btc-e (BTC, LTC, NMC) this morning. BTC and NMC went through but LTC never got to my account. I have checked the addresses. BTC was
changed after it received the funds, so I got that just in time but LTC was changed before the funds hit the account. I did not change any of these addresses and would like to know what will happen to my LTC balance sent to btc-e?  NMC address remains the original address. 

Is there a way to put back the original addresses that they generated initially on btc-e?  My LTC are lingering with the old address somewhere.

I got my coins back. Their customer service needs to improve but I'm thankful they're refunding everyone due to their own problem.

It is definitely before the news that they generated new addresses and disabled the old one. The exact time is around 9 AM GMT (about 39 hours ago or 8 hours before the news broke). However, it got unconfirmed for about 13 hours and by the time it got the first confirmation on the chain, the news were already there. I guess this is why they assumed I sent it after the news broke. The TX ID showed the time when it received the first confirmation and not the time it's initiated.

The only proof I got is the Cryptsy screenshot and I also posted the problem in Litecoin subreddit about 2 hours after I sent the transaction : http://www.reddit.com/r/litecoin/comments/2b4k7m/why_is_my_transactions_remains_unconfirmed_after/

There is even a zerotx link that's still there : http://ltc.blockr.io/zerotx/info/2e969c4fc1ea76f3eba02a341845e3451cdb5e4ec6f5b31c16a0b336c9ca7344

I'm assuming that BTC-E problem and the extremely long confirmation was no coincidence since I never had this problem for the past 7 months.

Thanks for your support! I do hope that they still control the wallet and if it was only a few LTCs, I won't even be bugging them but this is really a lot and definitely worth the extra work they'll put in to restore the balance from there. Moreover, my LTC deposit transactions was already sent elsewhere as seen in my old address so I assume they already have control over it even though they no longer have control of the address.

Did you have LTC deposit problem too? Did they recover your fund already?

I got an email from them on Sunday morning ~11.30AM Australia time (so about 21 hours ago).
If you sent the LTC in the maintenance window before the email came out they should help you recover them.
The LTC should not of vanished. It is probably just a bit of work for them to restore the old wallets.

Did you send it before or after  the email came out ?

The problem with all these crypto's is even if the other end is down or nonexistent wallet anymore, we have no way of knowing that when we send the coins

Thanks for your support! I appreciate it very much.

I've sent a message few hours ago that hopefully would raise a chance of them recovering my coins. I won't stop at all until my coins are credited to my account, I'll be sure to send them tomorrow morning again if they don't reply after I sleep and calm myself down from this uncertainty.

Just keep mailing them. It's not your fault if they didn't make people aware of the fact. Hopefully you can get some support behind you here and that might make them take notice.

I really hope this isn't the case. I did send the Litecoins before they made it clear that nobody should send coins to their current address. If they somehow really lost the control of the address, I wish they could reimburse it somehow since it's fully their fault.  

Thanks! I agree that the warning should be more clear and there should have been a big clear warning that nobody should send anything to them after the first news.

Anyway, the transaction was actually initiated before they made a news that they generated new addresses for all users. However, it remains unconfirmed for hours until they finally made the news and the transactions finally got their first confirmation on the chain. I don't know exactly how to see the time it's initiated and not the time it got the first confirmation. The only history I could provide is from Cryptsy.

I've attached the Cryptsy history here : http://imgur.com/yGuXCNc

I think Cryptsy's timezone is -6 GMT and it's pretty clear that I sent it way before they post the news that they generated new addresses.

I really hope they still control the address and could recover my deposit.

Edit : I just found out that Cryptsy's timezone is -5 GMT.

That sucks, but if that's the answer they gave you then your probably unfortunately sool.

At this stage, you could only try to send support ticket to btc-e and hope that they still have access to the old addresses (I do believe so, as your LTC deposits have been spent).

Btw, it seems to me that news (https://btc-e.com/news/212) came out first on 19 July 16:55 and your LTC were sent later on 19 July 23:22:33 and 20 July 00:12:50. I do agree that btc-e should make the warning more obvious though.

Hello all!

This is my first post but I've been lurking here for 7 months now after I found out about Bitcoin for the first time. Anyway, I now have to post my first one under a really unfortunate circumstances.

Story time, yesterday at 11 AM GMT I sent about 2 transactions that summed to about 457.17 LTC. I did check the twitter news and read that there was "No scheduled maintenance work in DC, can potentially prevent to deposits withdraw coins."

From my English understanding, I just assumed it means that there's no scheduled maintenance in DC (I don't know what DC means) so I immediately sent my litecoins from Cryptsy to seize an arbitrage opportunity. An hour later, it didn't even have one confirmation on my withdrawal and when I contacted Cryptsy support, it said that the destination wallet may be out of sync. So I turned to BTC-E for support but didn't receive any reply at all. 14 hours later I woke up and read a news that they generated new addresses for all users and old deposit won't work after an update.

After this, I sent a new ticket which basically said that I sent it to an old address yesterday and hope they will process it somehow. They replied few hours later requesting the detail and I did which pretty much made me feel safer. Fast forward to 12 hours later, I got a reply which is pretty much a copy-paste of the news, saying that they cannot process coins sent to old address. This reply obviously made me worried and feel really sick to my stomach since now there's a real chance that I may lost those 457.17 LTC forever.

I had really been careful from the beginning by avoiding small exchanges, withdrawing to offline wallet at the end of the day to prevent loss from exchange bankruptcy, maximize the security from all sides and be very watchful on every exchanges news site and their chatboxes to see their current problem and avoid them if they become too problematic.

So if I lose it all in this, it would really turn my world upside down and all of it because I took their broken English news with a correct English assumption. I would at least be less remorseful if the loss were from hacking since it would actually be purely my fault.

I think that's all my rants, sorry if it really sounds obnoxious and overly uneasy. Please help me find a solution to recover my coins.

TL;DR : Read BTC-E news and assumed there was no problem from their broken English - Sent a crapload of Litecoins to them and without warning they suddenly don't accept deposit from their current address due to "hard work".

The transactions : http://ltc.blockr.io/tx/info/e18c538760edab188831e00ec965b7369fd088ab2c06b846e906c6db5742825f
http://ltc.blockr.io/tx/info/ab5691b4769cdb89e2151dace0870310d2a1768199db9aea6ca11dff521e5681

The "old" address : http://ltc.blockr.io/address/info/LTxs9tXvHear7GpYmzopaz2XNEweDJZkqe

Any suggestion will be appreciated. I also wonder if any of you had lost coins purely from BTC-E fault which weren't from the lack of security and whether you recovered successfully.