I have been working with BTC-e for over 2 months to re-activate an account which I used in 2013-14.
- I sent the required documents and proved I had access to the email account, 2FA, and transaction notifications associated with the associated account.
- They then told me I needed to create a new account at xBTCe and verify it. I did that.
- Upon being verified they told me to wait for 10 days and they would re-activate my account.
- After 20+ days I contacted them again and now they are asking for a bank account I used for purchases in 2015. Except I have not used a bank account with them and I did no transactions in 2015 (if I had, my account would never have been suspended).
I keep meeting their requests and told it will be resolved but then nothing changes. When I contact them again they make new demands unrelated to the last ones. The last one raises a red flag because they are requesting bank accounts which I have never used with them.
I've seen a few posts where users were eventually able to re-activate their accounts with BTC-e and was curious at what they did to finally resolve the issue?