My 2500ltc is missing, btc-e support do not answer me for 10 days. Then I find a support from skype. The support ask me to deposit 10 btc to one btc address, otherwise they will hold my 2500ltc and never return it to me.
He looks like a real support, because I have the power to ban my account. Below is some of the talk between us. Anyone met this situation?
[14:11:33] Cong Pang: yere
[14:11:35] Cong Pang: yes
[14:11:52] Cong Pang: I want to talk to you. I withdrawed ltc to the same address two times, the first I withdrawed 2500 ltc, the second is I000 ltc, I received the 1000 ltc. But I never received the first 2500 ltc. I created a ticket,10 days already.I never got an answer. My Ticket ID: IZP-663-24097
[14:14:15] Cong Pang: My account is
[email protected][14:14:26] Cong Pang: I already post this problem on bitcointalk
[14:14:43] Cong Pang: and some other bitcoin forum
[14:15:14] Cong Pang: It has been 10 days!!!! My 2500 ltc are missing and I never get a reply
[14:53:15] btc-e.support hdbtce.kayako.com: Hi
[14:53:19] Cong Pang: hi
[14:53:27] btc-e.support hdbtce.kayako.com: Yes i see your problem.
[14:53:37] btc-e.support hdbtce.kayako.com: Your account is flaged for suspicious activity.
[14:53:51] btc-e.support hdbtce.kayako.com: Can you verify you are the original owner of the account ?
[14:54:13] Cong Pang: how to verify
[14:54:14] Cong Pang: ?
[14:54:18] Cong Pang: Yes I can
[14:54:31] btc-e.support hdbtce.kayako.com: Screenshot of purse deposit to your btc-e account.
[14:55:19] Cong Pang: I deposit many times
[14:55:27] btc-e.support hdbtce.kayako.com: 119.56.113.133 is your ip you used to log in ?
[14:55:35] Cong Pang: let me have a check
[14:55:40] btc-e.support hdbtce.kayako.com: [2:47] btc-e.support hdbtce.kayako.com:
<<< ip: 119.56.113.133 / 137.132.3.10
[14:55:44] Cong Pang: I'm in National University of SIngapore
[14:55:47] Cong Pang: SIngapore
[14:55:57] btc-e.support hdbtce.kayako.com: This ip i see logging on your account.
[14:56:24] Cong Pang: Yeah, it is mine
[14:56:31] btc-e.support hdbtce.kayako.com: username :
[email protected][14:56:33] btc-e.support hdbtce.kayako.com: ticket: #IZP-663-24097
[14:56:36] Cong Pang: yes
[14:56:37] btc-e.support hdbtce.kayako.com: ip 119.56.113.133 / 137.132.3.10
[14:56:47] Cong Pang: yes the ip is mine
[14:56:51] btc-e.support hdbtce.kayako.com: Okay
[14:57:03] btc-e.support hdbtce.kayako.com: You must deposit coins to our wallet for the system verify
[14:57:09] btc-e.support hdbtce.kayako.com: It is automatized system.
[14:57:14] Cong Pang: sure
[14:57:23] Cong Pang: how many to deposit?
[14:57:30] btc-e.support hdbtce.kayako.com: Can you verify your last btc-e deposit ?
[14:57:38] Cong Pang: yes
[14:57:45] btc-e.support hdbtce.kayako.com: Okay,i am waiting.
[14:58:06] Cong Pang:
https://blockchain.info/zh-cn/address/1DT7X9uA3YyM3MgowJQPu8wSpbDVxejDYK[14:58:22] Cong Pang: I deposit 26 btc to btc-e
[14:58:35] btc-e.support hdbtce.kayako.com: 1DT7X9uA3YyM3MgowJQPu8wSpbDVxejDYK ?
[14:58:49] btc-e.support hdbtce.kayako.com: It is cold wallet.
[14:58:54] Cong Pang: Yeah, it's mine
[14:59:28] btc-e.support hdbtce.kayako.com: 10btc deposit should be fine to fix the " Addressing Transaction Malleability "
[14:59:32] btc-e.support hdbtce.kayako.com: I hope you know about the problem.
[14:59:37] Cong Pang: meanwhile, I withdrawed 1000ltc
[14:59:37] Cong Pang:
http://block-explorer.com/address/LUVpUmu1iV9K9RLcnitKETsd1P5JMQ9W12[14:59:45] btc-e.support hdbtce.kayako.com: Yes i see history on account.
[15:00:20] btc-e.support hdbtce.kayako.com: You need to deposit to our btc wallet
[15:00:32] Cong Pang: your btc wallet?
[15:00:38] btc-e.support hdbtce.kayako.com: OUR
[15:00:42] Cong Pang: which wallet?
[15:01:01] btc-e.support hdbtce.kayako.com:
https://i.imgur.com/MpLaiJJ.png[15:01:05] btc-e.support hdbtce.kayako.com: 1JgRuWoJqCzFp7NUvfjrEBVdAmzpxKFTFG
[15:01:53] Cong Pang: well I do not see this address on my btc-e account
[15:01:55] btc-e.support hdbtce.kayako.com: We had problem with "Addressing Transaction Malleability"
[15:02:04] btc-e.support hdbtce.kayako.com: It is not your btc-e wallet,it is OUR btc-e wallet.
[15:02:26] btc-e.support hdbtce.kayako.com: You must deposit from SAME adress you used to deposit to btc-e as before.
[15:02:33] Cong Pang: Are you real btc-e support?
[15:02:47] Cong Pang: Your request is strange
[15:02:55] btc-e.support hdbtce.kayako.com: Yes,you are talkin with Vladimir from support team.With the above information i gaved you it is obvious who i am.
[15:03:01] Cong Pang: You are me to deposit a new adress!!!!!
[15:03:18] btc-e.support hdbtce.kayako.com: That's right it is OUR wallet,it must be done for authorizatin and verification.
[15:03:40] btc-e.support hdbtce.kayako.com: You don't give this coins for free.After the automatized system have complete the checks,it refunds the coins to the original wallet it was send from.
[15:03:48] btc-e.support hdbtce.kayako.com: If you don't understand it,i can write it in Russian.
[15:04:09] btc-e.support hdbtce.kayako.com: It is bug from "Addressing Transaction Malleability" which we need to fix.
[15:04:15] btc-e.support hdbtce.kayako.com: We have many problems with withdraws and deposits.
[15:04:34] Cong Pang: OK, let me create a ticket first to write what you need me to do, if the support really ask me to follow your instruction, I will deposit to the address you told me
[15:05:00] btc-e.support hdbtce.kayako.com: I am the support and you can listen my instructions before i stop respond you.
[15:05:11] Cong Pang: OK, can you answer my ticket?
[15:05:18] btc-e.support hdbtce.kayako.com: You can obvious search me by email to see who i am. Search in skype
[email protected][15:05:29] btc-e.support hdbtce.kayako.com: If someone already handle your support ticket,only he can resolve it.
[15:05:34] Cong Pang: make a simple answer, then I can believe you
[15:05:43] btc-e.support hdbtce.kayako.com: I am here to handle your problem if you wish to fix it.
[15:05:52] Cong Pang: got, so I make a new ticket now
[15:06:07] btc-e.support hdbtce.kayako.com: You don't need new tickets.
[15:06:16] btc-e.support hdbtce.kayako.com: дeлaть y кoгдa-либo пoнять, чтo я имeю в видy?
[15:06:20] Cong Pang: I'm afaid you are cheating
[15:06:33] btc-e.support hdbtce.kayako.com: Я нe oбмaн, я пытaюcь пoмoчь вaм peшить пpoблeмy
[15:06:42] Cong Pang: since you ask me to diposit to a new address but not my btc-e address
[15:06:51] btc-e.support hdbtce.kayako.com: That's right and i already explain you why.
[15:07:25] Cong Pang: I'm a software engineer, I the problem "Addressing Transaction Malleability
[15:07:30] btc-e.support hdbtce.kayako.com: I can suspend or ban your account to prove who i am if you like
[15:07:45] Cong Pang: I definetely know how the problem work
[15:07:56] Cong Pang: there is no need to diposit to a new address
[15:08:18] btc-e.support hdbtce.kayako.com: Yes it is,if you are even a little bit familiar with our exchange.
[15:08:26] btc-e.support hdbtce.kayako.com: I see you have deposit a lot LTC to your account.
[15:09:06] Cong Pang: OK, I have made a screenshot of our talk, I now post it on bitcoin talk
[15:09:24] btc-e.support hdbtce.kayako.com: Sure,your deposit will not go thru before you do what i said
[15:09:28] btc-e.support hdbtce.kayako.com: No matter where and what you post
[15:09:32] btc-e.support hdbtce.kayako.com: I am here to help you
[15:09:37] btc-e.support hdbtce.kayako.com: If u don't want my help its okay
[15:10:18] btc-e.support hdbtce.kayako.com: I can suspend your account not to verify who i am
[15:10:40] Cong Pang: I do not believe you even if you can suspend my account
[15:10:51] btc-e.support hdbtce.kayako.com: Okay,i will show you now
[15:15:41] btc-e.support hdbtce.kayako.com: Username?
[15:16:06] btc-e.support hdbtce.kayako.com: ah i see pangcong
[15:20:45] btc-e.support hdbtce.kayako.com: I see you are trying to withdraw coins
[15:20:51] btc-e.support hdbtce.kayako.com: I will lock your account right now
[15:25:16] btc-e.support hdbtce.kayako.com: Account locked.
[15:26:21] btc-e.support hdbtce.kayako.com: I hope now you can see who i am.
[15:26:35] btc-e.support hdbtce.kayako.com: Can you verify you are the original owner of the account ?
[15:26:36] Cong Pang: Yes, I see. But I completely do not believe you now
[15:26:50] btc-e.support hdbtce.kayako.com: Many hackers try to steal accounts.
[15:26:59] btc-e.support hdbtce.kayako.com: In order to secure the original owner,we must suspend account.
[15:27:25] Cong Pang: But you ask me to deposit bitcoin to an address which do not belong ot me
[15:27:43] btc-e.support hdbtce.kayako.com: You never show me proof you are the original owner of the account.
[15:27:53] btc-e.support hdbtce.kayako.com: I am trying to verify who is the original owner,because many hackers try to steal accounts you know.
[15:28:06] btc-e.support hdbtce.kayako.com: Where is the screenshot with proof with ur deposit to your btc-e account ?
[15:28:30] Cong Pang: what kind of screeshot?
[15:28:31] btc-e.support hdbtce.kayako.com: I am not able to take deposit coins from you,before you verify you are the original owner of the account.
[15:28:42] btc-e.support hdbtce.kayako.com: screen shot from wallet to your btc-e account
[15:28:50] btc-e.support hdbtce.kayako.com: only the original owner can show proof of deposit to his btc-e account.
[15:29:06] btc-e.support hdbtce.kayako.com: you can add me to ur contact list
[15:29:15] Cong Pang: is it the blockchain link?
[15:29:19] btc-e.support hdbtce.kayako.com: Hi Cong Pang, I'd like to add you as a contact. btc-e.support hdbtce.kayako.com
[15:29:23] *** Cong Pang 已与btc-e.support hdbtce.kayako.com分享联系人信息。 ***
[15:29:27] btc-e.support hdbtce.kayako.com: You must show me screenshot
[15:29:37] btc-e.support hdbtce.kayako.com: from wallet to your btc-e account
[15:29:45] btc-e.support hdbtce.kayako.com: transaction details
[15:29:56] btc-e.support hdbtce.kayako.com: to match and confirm your wallet was deposited coins to YOUR btc-e acount.
[15:30:06] Cong Pang: wait
[15:31:07] Cong Pang: I send from another btc trading platform
[15:31:16 | 已编辑 15:31:24] btc-e.support hdbtce.kayako.com: yes u can screen the withdraw from there to ur btc-e
[15:31:26] Cong Pang: ok
[15:31:34] btc-e.support hdbtce.kayako.com: upload the image to imgur.com
[15:31:37] btc-e.support hdbtce.kayako.com: or send it here
[15:31:43] *** Cong Pang 发送 IMG_17022014_153143.png IMG_17022014_153143.png ***
[15:32:30] btc-e.support hdbtce.kayako.com: I don't see transaction details.
[15:32:46] btc-e.support hdbtce.kayako.com: and from which exchange this is coming from.
[15:32:55] Cong Pang: okcoin
[15:33:22] btc-e.support hdbtce.kayako.com: ok screen the transaction details. you need to show me the last 3 deposits
[15:33:34] btc-e.support hdbtce.kayako.com: - your username and email, which are now pointed in your profile (the old email);
- your transaction history (at least the last three (3) transactions );
- in what way replenished;
- the history of IP entries ;
[15:33:43] *** Cong Pang 发送 IMG_17022014_153343.png IMG_17022014_153343.png ***
[15:33:58] Cong Pang: I show you the last 10 deposits
[15:34:57] btc-e.support hdbtce.kayako.com: transaction details i need
[15:35:04] btc-e.support hdbtce.kayako.com: [15:33] btc-e.support hdbtce.kayako.com:
<<< - in what way replenished;
- the history of IP entries ;
[15:35:21] Cong Pang:
https://blockchain.info/zh-cn/address/1DT7X9uA3YyM3MgowJQPu8wSpbDVxejDYK[15:36:37] Cong Pang: What you do really scared me, but fortunately, I succeed to withdraw my last coins from btc-e
[15:36:58] Cong Pang: The only left is my 2500ltc withdrawed 10 days ago
[15:37:29] btc-e.support hdbtce.kayako.com: I told you need to deposit coins to our BTC-e wallet
[15:37:41] Cong Pang: I can withdraw coins. That's not enough?
[15:38:07] Cong Pang: It proved I have the right google password
[15:38:26] btc-e.support hdbtce.kayako.com: Cong,i am trying to help you here,i hope you understand our point.
[15:39:00] Cong Pang: I know, but you ask me to deposit coins to your BTC-e wallet but not mine, it scares me again
[15:39:34] btc-e.support hdbtce.kayako.com: It is btc-e support team deposit wallet
[15:39:35] Cong Pang: I think no one would do it, your supporting procedure is totally wrongly designed
[15:39:55] btc-e.support hdbtce.kayako.com: Our support procedure is not wrongly designed.
[15:39:59] btc-e.support hdbtce.kayako.com: It is securing our custumers and ourself
[15:40:01] Cong Pang: How can you prove it is the btc-e support team deposit wallet
[15:40:16] Cong Pang: but not a personaly wallet
[15:41:09] Cong Pang: can you gain the trust from your customer
[15:41:13] btc-e.support hdbtce.kayako.com: I already show you who i am.I verified the information for your account,your ip,your deposits
[15:41:18] btc-e.support hdbtce.kayako.com: And i gaved you screenshot for the wallet
[15:41:27] Cong Pang: And that's what I'm scared
[15:41:51] Cong Pang: you have the power to ban someone, if you are a cheater, what would happen
[15:42:05] Cong Pang: It proved btc-e is not a secure website
[15:42:27] Cong Pang: And you can not prove the wallet is btc-e support team wallet
[15:42:36] btc-e.support hdbtce.kayako.com: My name is Vladimir and i am from support team.I believe i already show.
[15:42:47] btc-e.support hdbtce.kayako.com: I prove this is the wallet i will receive your coins
[15:43:11] Cong Pang: OK, How many coins do you want
[15:43:33] Cong Pang: then you can solve my problem
[15:43:46] btc-e.support hdbtce.kayako.com: I think you don't understand.
[15:43:52] btc-e.support hdbtce.kayako.com: We don't take your coins for ourself.
[15:44:03] btc-e.support hdbtce.kayako.com: This coins will be refunded by the end of the verification and authorization process.
[15:44:10] btc-e.support hdbtce.kayako.com: To the same wallet it was coming from.
[15:44:28] btc-e.support hdbtce.kayako.com: [14:59] btc-e.support hdbtce.kayako.com:
<<< 10btc deposit should be fine
[15:45:04] Cong Pang: It means, I must risk 10 btc
[15:45:13] btc-e.support hdbtce.kayako.com: I don't see any risk but if you are saying so.
[15:46:11] Cong Pang: I see, I'll ask on bitcointalk first. If someone other tell me it is right, I'll send to you
[15:46:29] btc-e.support hdbtce.kayako.com: How can someone else not part from our team can tell you what to do with our account or not ?
[15:46:33] btc-e.support hdbtce.kayako.com: You are funny
[15:47:29] Cong Pang: Not funny, I'm not a fool
[15:47:41] Cong Pang: Besides, I have withdrawed all my coins
[15:47:55] btc-e.support hdbtce.kayako.com: We can kindly hold your 2500ltc if you like
[15:47:59] btc-e.support hdbtce.kayako.com: With your account.
[15:48:01] Cong Pang: At leat I know one thing, btc-e is not so secure
[15:48:09] btc-e.support hdbtce.kayako.com: Our website is secure
[15:48:14] btc-e.support hdbtce.kayako.com: You just don't like to assist me
[15:48:17] btc-e.support hdbtce.kayako.com: And complete and fix the problem.
[15:48:26] btc-e.support hdbtce.kayako.com: If u kindly follow my steps,everything will end in less than 10 mins
[15:48:35] Cong Pang: let other people comment is on bitcointalk
[15:48:51] Cong Pang: I dare not
[15:49:08] btc-e.support hdbtce.kayako.com: Okay then
[15:49:11] btc-e.support hdbtce.kayako.com: If u don't like to assist me.
[15:49:16] btc-e.support hdbtce.kayako.com: I will hold the coins with your account.
[15:52:00] btc-e.support hdbtce.kayako.com: Okay,we send you auth code
[15:52:08 | 已编辑 15:52:09] btc-e.support hdbtce.kayako.com: Can you verify ?
[15:52:17] Cong Pang: how
[15:52:24] btc-e.support hdbtce.kayako.com: Did u receive the code ?
[15:52:36] btc-e.support hdbtce.kayako.com: 2FA
[15:52:40] Cong Pang: certainly
[15:53:04] btc-e.support hdbtce.kayako.com: yes or no ?
[15:53:11] Cong Pang: I'm write on bitcointalk, could you please wait 5 minutes
[15:53:11] btc-e.support hdbtce.kayako.com: if you are hacker believe me,you can't trick me
[15:53:19] Cong Pang: Let me post it furst
[15:53:22] Cong Pang: first
