Topic: BTCJam, customer support, where? (Read 1029 times)

this is the last time I'm going to bump this thread.  call it an advisory, if you ever plan on doing business with btcjam (btcjam.com)

btcjam id: zvs   user#: 28002

ToS:

7. Limitation of Liability
In no event shall BTCJam or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit or due to business interruption) arising out of the use or inability to use the materials on BTCJam website, even if BTCJam or a BTCJam authorized representative has been notified orally or in writing of the possibility of such damage. Additionally, BTCJam is not liable for any defamatory, offensive or illegal conduct of any user.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

(#7 ofc does not apply in this case)

8. Submissions to the Site
All remarks, discussions, ideas, concepts, know-how, techniques, graphics or other submissions communicated to BTCJam through this Site (collectively, "Submissions") will be deemed and remain the property of BTCJam, and BTCJam is entitled to use any Submission for any purpose, without restriction or compensation to the individual or group who has provided the Submission, unless any previous agreement is made between BTCJam and you or the group. BTCJam shall not be subject to any obligations of confidentiality regarding Submissions except as expressly agreed by BTCJam or as otherwise required by applicable law. Nothing herein contained shall be construed as limiting BTCJam's responsibilities and obligations under its Privacy Policy.

9. Site Terms of Use Modifications
BTCJam may revise these terms of use for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

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I have once again submitted a message to "support" to remove my proof of identity and proof of residence photos due to the fact that they will never be approved as I won't be submitting the requested followup information (initially sent on July 27th, with follow-up).  Also included request to terminate my account, to remove any possible loopholes regarding the company's violation of their privacy policy (doubtful that it'd matter in this case, but not like I ever intend on using the site again).

Sending a certified letter to the business address noted on website (1 Bluxome St., San Francisco, CA 94107) detailing this same info if there isn't a response in a reasonable time frame. I'd do it immediately, but, well, don't see how it's possible to plead monetary loss and I'm damn near certain that'd be required, since this all boils down to a breach of contract... no reason to rush, maybe someone else will discover that these photos are available publicly on amazonaws.  Oh, wait..

IC3 is a bit of a joke, but I suppose I'll put some junk on there as well.  AFAIK, they don't do anything unless they've received enough complaints about a business.

Still there.

Is there some btcjam person that uses these forums?  Their support tickets, direct email, and starting topics about their crap customer support doesn't get results

she believes in and practices a personal approach of open communication with BTCjammers

ok, alexis, hit me up

I asked to have my photo ID & address verification removed from the site damn near a month ago & again days ago... still no answer?

Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our Privacy Policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will not share the personal information you submit to the site, such as phone number, identity, address and credit score. This information will only be used to rate you.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We display your borrower listings publicly on the BTCJam website, together with your alias, reputation, credit rating and any information you submit to the listing.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We are committed to maintaining the security and confidentiality of your personal and financial information.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices related to the management of personal information.
Beware of identity thieves who may try to trick you into giving them your personal or financial information. We never ask members to send personal information through email. If we ever require sensitive information, it will always be entered on the BTCJam site. If you receive such an e-mail, do not reply.
We do not sell or rent your information to third parties for marketing or any other purposes.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

So I've said three times I'm not going to take a selfie with my license, so how is retaining my non-selfie license and proof of address fulfilling the second and fourth portion of your privacy policy?

Also,


ah, i get it now!  the college escapee and ebonics part was just the warm-up

But violating your own privacy policy isn't so bright