I'm currently a new investor on BTCjam.com as of this writing I currently have ฿ 2.18198710 in my account and I'm trying to withdraw 2 btc and it keeps giving me "withdraw error" message.
This is my first time withdrawing my very own bitcoin from BTCjam that I did not borrow, and it wont let me.
I emailed support August 30 I received no reply
I followed up on my first email on September 1 and I received this reply "You do not have TFA setup therefore you want to split the amount of BTC to withdraw. Over ~500 requires TFA for a withdraw so try it in two parts. Let me know if this works! Sorry for the delay!"
So now I have activated Two Factor Authentication, I tried withdrawing small amounts, I tried different browsers, It still gives me "Withdraw Error"
I emailed support again on the same day September 1 and I get no response
I emailed support again on September 3 and I get no response
I emailed support again on Stepember 5 and I get no response
I created a new email support September 6 I get no response besides the automated response "Thank you for submitting your request. We have received your request and are working on responding to you as soon as possible. If you have any additional information to add to this case, please reply to this email."
now I'm frustrated and worried. I am an investor .. I have invested many bitcoin, and I'm just trying to withdraw my own bitcoin. I even tried to get their attention in thier uservoice page
https://btcjam.uservoice.com/forums/175861-generalnow this is my last resort to express my anxiety I hope someone can help me about BTCjam "Withdraw Error"
Thank You for reading my story