Topic: BTCPOP.CO BLATENT THEIVERY - DO NOT TRUST THIS SITE (Read 5050 times)

I've been in BtcPop since 2017 and had nearly no problem. The communication was a bit slow, but it did existed so i cant really blame them for something.

I'm an old Pop customer, never had any problem on site for years, normally if you are redirect to google is because you have been banned from the site for breaking one or more rules, that are present on site, and normally the owner give you some warning before doing that.

Cheers

This site is biast, to produce evidence of this is almost impossible. What would be my proof.  Oh, maybe the fact that I can't login to my account. My IP is blocked and when I use a  vpn after i confirm the email Im redirected to google. So the proof is in the locked account that I have no access to.  Now what. Jerk.

And despite all of these scam accusations, this exchange is still in business (as far as I know).  Amazing.  I used them one time to buy Curecoin if I'm not mistaken, and though I didn't get scammed I was very unsatisfied with the price I got (which wasn't their fault).  I never used BTCPop again.  Looking back, I think I'm lucky they didn't scam me outright.

Did this thread need to be bumped, by the way?  yhanger01 isn't adding to the scam claims here, just relating an experience he had from who knows when.  Did that happen recently, yhanger01?

This has been the trend for a long time with this scam websites, they always make some sort of reason why they can't help you, this is what 1xbit does so I am not surprised that other scam websites do the same thing since it's effective.

At first everything was going great.  I wanted to create a little social experiment. Nothing crazy.  All I did was request a loan, but I was totally honest about what I was going to do with the loan.
I put up 100% collateral. Meaning, Very little Risk for the lenders.
In the loan I said that I was going to gamble this loan at an online casino.
Not much longer the old man Casimer puts his 2 cents in and says "I would never loan to anyone that gambled". 

Which doesn't make sense. Anyone who puts up the money on this loan is protected by my 100% collateral. The Collateral I used was Dogecoin and LiteCoin. Two very good currencies to use at the time.

Needless to say my loan was funded. But I decided to payback the loan the very next day. 

During this time I have also invested in many other people that use this website. I had invested easily over 1k in cryptocurrency. I was active and I always paid my debts.

For some reason Casimere (the owner of the site) has my account banned. I have 24 hours to remove my cryptocurrency. 

They allow me to remove everything in my wallets except my bitcoin. It had to be approved. 

They also didn’t allow me to get any of the cryptocurrency that I had invested in either. They stole all of my invested bitcoin and also the bitcoin in my wallet.

This was the second time they have done this to me.

The first time I felt I had a lot to do with why I was banned. I was talking crap to stupid people on the site. So i thought ok, of course i'm going to be banned.

But I liked the website and really wanted to see if I could make some money with investing.

This time I didn’t talk crap to anyone. I was very careful not to make this mistake, and I still had gotten banned.

BTCPOP is robbing people. Not everyone, but a lot of people have gotten banned just like me and this thieves are to blame.

You lost access to your account, and support was helping you to get access back to your account.

You never replied back with the code that was sent via sms to you.
Even with your acting like a 10y old child our support was trying to help you.

Your Support tickets was all like your first one:
"How can I activate my account? you never send me nothing to my email address? well I don't really need this account anyway, so fuck yall"

 Yeah they got me too, I deposited just a very small amount, But when I was ready to withdraw they gave me a run around about secruity.
I've done everything site told me to do. So I go to withdraw and my phrase that I wrote down was wrong phrase? I got to support and they
tell me this and i do that, Then it's do that and its back to this.
You go to chat and there's a bunch of goof balls laughing at you instead of trying to help. Whole site is like a Mickey Mouse show.
And makes no sense.
BTCpop is a SCAM so be careful my friends.

Verification is done internal and default rate decreased a lot since I own btcpop.
Seems that Lee nearly accepted everything via Ardeva just to generate fees.
I think Btcpop is also the only lending site what uses forensic tools to check the submitted documents.

So you mean there was a change in ownership of btcpop.co? Which is the other service doing the verification?

btcpop is not out to fleece people.
The new owner took it over to fix all the problems and keep everything running.
there is a transitional issues with verifications, as ardeva is owned by the old owner. lee.
however verifications are now again active via another service.

Thanks buddy, I had no idea. looks like btcpop.co is out to fleece people. we gotta be careful

@ Daneric

I don't have any skin in this game, but I think you're wasting your time addressing Lee as it seems quite clear that the owner of Btcpop is now Holger Gundlach who, according to the quote in my post, isn't a fan of Mr. Bartholomew and doesn't appear to be on this forum.

Hello Lee,

I like your responses on this thread and would appreciate if you can start a thread dedicated to btcpop.co. This will make it pretty easier for you to communicate with users about issues affecting btcpop.co

In particular, I m concerned about the ardeva verification. I would like you to address this issue here. When I joined btcpop over a year ago, I was able to borrow your instant loans and paid back successfully. You later made changes and verification was through ardeva. I verified successfully but few months down the line, I had to re-verify myself again. I don't know what happened to my account. Right now, I have a pending verification for my address which has been pending for close to two months. Your site indicates that ardeva is under maintenance - how long will the maintenance take place?

Does it mean that you are no longer allowing people to borrow - thus blocking verification. I will appreciate if you can address this issue.

New owner's view of old owner, from Holger Gundlach's FB

Unfortunatelly, you probably started using the site in a bad period, in the last two months, yes, there were some issues, the fact that the site (started a long time ago, i'm an user by more than one year), had a big grow in popularity and in less than an year passed from some thousand users, to 20k users, revealed some problems of stabilty and scalabilty, the CEO (Lee Bartolomew) made a great job, but, in my opinion, too much project growing so fast, drained his time, now we have a new CEO, well known in the pop community as it is an old member of the site and one of the major investor there, today the site is migrated to new servers, and there are clear signs that the site is evolving and growing, as it had done in the past, the site is full of functionality and, yes not all is working right, but if you live the community that is on the site, you can see that the efforts to make every day better, is "touchable", is not a scam site, is in develop and every site that is developing so faster, as happened to pop, obviously has some bugs.

I had ticket for problems, and all, in some days, or max in a week were resolved.

The lack of communications from support in the last two weeks all depends to the fact that was started a transition, from a CEO to another, and this probably slowed a bit some things.

Hope you will reconsider your opinion about this site.

Cheers

Finally received my coins last night, after two weeks and nearly zero communication. I really wanted to use this site and trust it, unfortunately it is just too risky.

Timeline:
June 12, 2016 (PST) - Withdraw request
June 13, 2016 - Emailed Chad in Support
June 13, 2016 - Chad got back to me saying if I input my credentials correctly transfer imminent.
June 14, 2016 - Emailed Chad again, still haven't received coins.
June 14, 2016 - Chad escalates to "transaction review"
June 16, 2016 - **Crickets**
June 17, 2016 - **Silence**

This is absolutely amazing. So I go on to BTCPOP.co and login so I can try and talk to someone. I post a message on their chat system:
"my withdrawal request has been stuck in 'pending' for 5 days now, any suggestions?"

I received an immediate reply directing to a post of a user who is doing "voucher" trades for people who are trying to cashout. To put that more plainly, it is so difficult to cash out of BTCPOP that a secondary market has materialized for people who simply want to get back THEIR OWN COINS, of course at a steep premium. What a scam.

I'm afraid I have had an extremely negative experience with BTCPOP and as of now, four days after my attempt, they have yet to return my 2.5646 BTC.
I was first attracted to BTCPOP because of the savings account. I plan on holding my BTC over the long term and who wouldn't want to earn a little interest while waiting? I checked out the reviews and I justified that even the negative ones eventually seemed to get resolved. So I took the plunge and deposited with BTCPOP, they were even offering up to 10% bonus.

The deposit went smoothly, taking only about as much time as getting 3 confirmations on the network. After I saw that my coins were safe in their new home I started poking around the website, there is a lot going on. I began to notice that the majority of the P2P lending opportunities were very risky and that the features of the website that would have helped managed risk (like reporting late loans) were not functioning.

After reading some internal message board posts it became clear to me that my worst fear was happening, that people were having extreme difficulty retrieving their coins. At that point I panicked and withdrew my coins. When I place the withdraw order the system asked me for my 2FA credentials which I input. When I pressed "send" the balance was removed from my wallet and placed in "pending" where it sits today... four days later.

Even the most basic operations have to be able to do two things at a minimum, deposit and withdraw. If that doesn't happen efficiently people are going to rightly worry. That is were BTCPOP is right now, it does some really innovative things... some really groundbreaking ideas are being pushed there. But if people can't get their coins as easily as when they deposit them, something smells rotten.

Timeline:
June 12, 2016 (PST) - Withdraw request
June 13, 2016 - Emailed Chad in Support
June 13, 2016 - Chad got back to me saying if I input my credentials correctly transfer imminent.
June 14, 2016 - Emailed Chad again, still haven't received coins.
June 14, 2016 - Chad escalates to "transaction review"
June 16, 2016 - **Crickets**

Ps. I will be updating as to their communication and for those who think I'm scamming because I have so few posts, I'm not, message boarding is not really my thing. Here is my identity: https://onename.com/aaron1

And finally received my PPC! Thanks @lee

I have problem with btcpop and ardeva, i register btcpop 2 weeks ago and i cant upload my ID Documents etc...
i ticket to support but they never reply my ticket.
Finally i found facebook page and i review them and i give 2 star for service and support, after that they answer me.
if you want to invest yes you can but if you want borrow they not gonna accept your request.
you will stuck at verification.
I think btcjam is best. btcpop is too amateur for this job.

Finally received my Bitcoin withdraw! But still missing my PPC deposit!

https://news.bitcoin.com/btcpop-offer-instant-collateral-loans/

Lol! Nice to promote a service doesn't working



Still waiting my Bitcoin withdraw and my PPC deposit!

From account page: "Please Note: Larger withdrawals may take up to 24hrs"

Better say small or large Withdrawals may take a life for arrive!

Same problem here! PPC deposit never arrived! BTC withdrawal never arrived!

Opened ticket and received only that reply:

"I have escalated your ticket to the office for a Transaction Review,once your ticket has been resolved they will send you a reply."

Regards,
Chad Reed

Contacted: Lee Bartholomew
CEO- BTCPOP via support, via email and the only answer he give is that:
"Hello,

We got your help request! One of our agents will respond to you as soon as possible.

Thanks! "

It is me who thank you for your incompetence!

Cheers

UPDATE:

Finally, BTCPop solved the issue, and Mr Lee Bartholomew personally email me.

I hope BTCPop will be more reliable now, because they are fixing systems, and solving issues.

Thanks Lee (w00dface).

Please Lee, be smart

The first person who want to BTCPOP have success, that's me, because I have sold shares, and have a lot of more shares to sell. I'm very interested in more and more investors using your site.

But, crypto world is a dangerous jungle, and the community must to know where is safe, and where is not.

I'm sure that if you hire a professional to fix the financial system, and a 24/7 support with capacity to solve issues, all users, including me, will agree that Pop is a good and safe site.

(Edit: Regarding "500+ tickets", maybe you can check the chatroom log of your site and search who wrote this, you will be surprised)

Best regards!
Miguel

Sorry w00dface, but you are wrong (hope you are not lying intentionaly)

This is the last ticket, elaborated by Chad Reed:

--
De: Chad Reed <[email protected]>
Para: Magsistemas - Miguel Id #1236 <[email protected]>
Asunto: Multiple Issues
Fecha: Mon, 21 Mar 2016 19:02:51 +0000

1. Member made a purchase of 14.849977 LTC which should of cost 0.09835288 BTC but member was charged 0.67072336, when he cancelled the order the refund was for the amount of 0.09835288 BTC meaning the member was under refunded by 0.57237048 BTC
2. Member purchased 200 shares of MAGWS for the amount of 0.0007 per share for a total of 0.14098000 BTC, the shares purchase was cancelled but never refunded to the members account.
3. Member made a withdraw of 117.69 Litecoins to address LSETnKNtiSukdor4tYtNWiLQ8qSmjqRxAt but has never received the withdrawal.

Please address these issues and email member when completed. Thank You
--
Chad Reed
[email protected]
--

This ticket was never solved, nor responded. However, I replay this ticket twice with more proofs, and asking to solve it.

Also, Chad (user creed in the forum) say publicly that he cannot solve this issue, and send ticket to "the office", and the office has a lot of tickets to solve. (do you need a screen capture to believe?)

But you, w00dface, instead of delete forum topics where users claims for lost money, maybe you would, simply, return the money to the users, or in case we are wrong, to prove that.
Please, don't cause more confusion deleting topics or laying.

Mags,

We replied to your ticket within a day and was awaiting a response from you.

We never have 500+ tickets a day, that is a crazy figure.

If you want to reply to our message back to you, we can rectify your account.

Unfortunately, I must say that BTCPOP is not reliable.

More than 3 week ago I found in my account balance a big negative. In fact, I have lost 0.713+ BTC

Ticket... another ticker... mail... another mail... chat... forum... Promises and apologies only. They are always busy with 500+ tickets, so they can do nothing with my claim.

But, last week happened that BTCPOP paid incorrect dividends. They reverted transaction almost immediatly. "Moral of the fable": When is money from POP they act immediatly, when is money from users... well, there are a lot of tickets, holidays, apologies, promises...

I am not the one. When I explained my case in the forum, others users said that have similar situations for MONTHS!

I am commited with investors I have in BTCPOP (I have sold shares there), but, definitevely, is a site to avoid.

As i said in another thread, i'm using (as an investor) this site by more than one year, the site during this period made a lot of changes and improvments, sometimes (as normal with site developing and growing) there are some problems, but developers work always hard to solve them.

Deposit or withdawals issue sometime happens, to keep the site and our money secure they use a small hot wallet keeping the big summs on cold storage.

Support always solved my problems in max 3 days, and i don't have any issue unresolved.

The community growing on this site is great, the chat is populated by the users, and we have the possibility to know each other.

Bad loans are hard to be funded, because the site offers a lot of alternative to keep your money grow, so investors don't hurry to fill the loans, as your money still earn also outside of loans, in savings account (5% apr) and other things like company shares with (normally) monthly dividends...

in the last 4 - 6 months the site doubled the registered users, is still growing fast and becoming more and more usable.

Lee,

May I suggest you hire a professional customer facing representative?

You write like you are in junior high, and that doesn't bode well for the professionalism of your site.   

 3 days and no proof, seems like your cooking up something.

For the record, I've been using btcpop a few months now and not only have all my deposits been credited exceptionally quickly, they also have the most responsive support and helpful community of all of the p2p btc loan sites that I have been a part of thus far.

If your ticket has taken that long to resolve, I suggest you send another. Our ticketing software that we use can be a bit tempermental (we are looking at replacements).

I will post proof no problem coming very soon

I stand with BTCPOP.co as they are great P2P lending site and they help whenever I have issues. Do not post false accusations about them without solid proof.  These accusations coming from newbie bitcoin talk accounts is no surprise that your behind them.  I have invested and took out loans on this site without any issues.

took .29 btc from me over 2 weeks ago and told me it will take 24-48h for ticket to be resolved, that was nearly 2 weeks ago, they are scammers be careful

It was the multiple accounts that was the main issue.

Other things was said in chat which prompted acusations from site users that we need to investigate, mainly to ensure that he has no other accounts that are in active or default loan status.

Hi.
Do why dont you start official thread about BTCPOP in here?
It will for sure help in your credibility.
As to scam acucation, isnt account suspeding a bit dratic measure for some ridicoulus threats?
(all questions rhetorical)

Hi,

Your account was locked for review due to you having multiple accounts and making threats to kill in our chatroom. You was informed of this.

Once this review has been completed (to ensure you do not have any further accounts that are over due or borrowing) we will release you BTC for withdrawal.

You sent at ticket at around 2am UK time which is why you have not had a response yet.

Our address is: Top Floor, Century House, Menzis Road, Hastings, East Sussex, TN38 9BB and can be found on our website.

Regards
Lee Bartholomew
CEO- BTCPOP

Try contacting them again. Maybe someone uses your IP or something like that. They willnot accounts for no valid reason. They offer better service than other lending sites imo so be patient and try communicatin with them again.

maybe give them some time to process your request? never used the site but usually services support takes up to 48 hours to respond.

I deposited 0.15BTC to BTCPOP today.

Later I wanted to withdraw it to use for something else as I couldn't find any good loans to fund, and I was considering the savings account but changed my mind.

When I tried to withdraw I get a message saying my account is locked and contact support.

I contact support, through the only available means, a popup form on their site.   After sending many messages the response was that my account was suspended because I have 2 accounts.   

This is not true.  I only have 1 account.   And even if I did hvae 2 accounts, that doesn't give them any right to steal my money.  However, the fact is, I only have one account.

Support told me that I could log in and withdraw my BTC as they had just enabled my account to be allowed to do that now.   When I try to log in it tells me invalid user/password.   So I reset my password through the forgot password function, and try to log in again.  Same message.

So now they have disabled my access to my account.  I cannot withdraw my money.  And I have sent many messages to support and all have gone unanswered.

If anyone has any information about how to contact the owners/operators of this site, please tell me.  Also if anyone knows the location (address, city, country anything)  of this business, please let me know.

These people are psoing as a legitimate site, then stealing users deposits,  making up false allegations, and locking users out of their accounts and stealing their money they had on the site.   I had done nothing wrong,  I was just checking out the site and was new and looking at some of the different features they offered because I read about it in a blog article and it sounded cool.

Now they have stolen my money, and just ignore me, and I have lost all of the BTC I just bought for almost $100 USD.

What a scam.

AVOID!  DO NOT TRUST BTCPOP!