Author

Topic: BUG on Bittrex order and deposit is lost (Read 304 times)

full member
Activity: 392
Merit: 102
November 17, 2017, 09:23:16 AM
#4
hi
i have had an order to sell QRL coins for BTC  , then i cancelled it, so instead of usual cancelling, now i see that QRL coins were sold..
but the things that nobody have bought them...
so the QRL coins are gone and i didnt get any BTC for that

some bug in BIttrex order

have anyone adressed such an issue?

bittrex support dont answer, i have heard that it can take monthes to get an answer




Have you retried clearing the cache and cookies on your browser and reopen bittrex? It also happens to me whenever someone snags up my coins for sale and I want to cancel it. First thing i do is clear cache and cookies and if the balance still isn't listed, contact live chat and see whether they'd fix the problem. Also, it doesn't take months, but rather a few hours or even a week at most.

I've had this happen to me a few times.  I 'd recommend the above; and/or try a different browser.  Everytime I thought I lost something it was because my browser was loading a cached page.  If that doesn't work, try a different device (like your phone) and if that still doesn't work then I'd definitely log a ticket.
staff
Activity: 3304
Merit: 4115
November 17, 2017, 08:27:55 AM
#3
The only chance you have of getting the deposit back is by contacting support. If it was a mistake of their end then they will be required to give it back. If it's something you've done, then they are very unlikely to help. Just contact their support explaining in detail what happened.
legendary
Activity: 3542
Merit: 1352
Cashback 15%
November 17, 2017, 06:32:06 AM
#2
hi
i have had an order to sell QRL coins for BTC  , then i cancelled it, so instead of usual cancelling, now i see that QRL coins were sold..
but the things that nobody have bought them...
so the QRL coins are gone and i didnt get any BTC for that

some bug in BIttrex order

have anyone adressed such an issue?

bittrex support dont answer, i have heard that it can take monthes to get an answer




Have you retried clearing the cache and cookies on your browser and reopen bittrex? It also happens to me whenever someone snags up my coins for sale and I want to cancel it. First thing i do is clear cache and cookies and if the balance still isn't listed, contact live chat and see whether they'd fix the problem. Also, it doesn't take months, but rather a few hours or even a week at most.
member
Activity: 72
Merit: 10
November 17, 2017, 05:10:29 AM
#1
hi
i have had an order to sell QRL coins for BTC  , then i cancelled it, so instead of usual cancelling, now i see that QRL coins were sold..
but the things that nobody have bought them...
so the QRL coins are gone and i didnt get any BTC for that

some bug in BIttrex order

have anyone adressed such an issue?

bittrex support dont answer, i have heard that it can take monthes to get an answer


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