Unfortunately no one can help you since the casino you played not have an ANN thread on this forum, so we can't do anything. I see that you previously gamble on cosmowincasino, another casino that not have ANN on this forum too.
I suggest you better gamble on trusted casinos on this forum, so whenever you have a problem, you can complain on their thread or creating an accusation (like this one) which encourage them to fix your issue.
Topic: Bulls Bet IO Casino Multiple Account Suspicion (Read 52 times)
Please help me
Please help me
I'm using a translator so please forgive me if there are any mistakes in the text
Please help me if you work at a casino
I'm a Japanese player
This time my big withdrawal of 17,000 euros of winnings was rejected at Bullsbet.io Casino https://bullsbet.io/ja. The reason is that the withdrawal was rejected on multiple accounts. This is a ruling by Casino Guru
Dear hirokann0525, I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team. Unfortunately, after collecting all the necessary information and evidence, I dismiss this complaint as unjustified as it violates the casino's terms of use. Multiple accounts are linked to the same IP, device, cookies, etc. All accounts had bonuses redeemed and the same or very similar bets made on the same games, so it cannot be considered a mere coincidence. The casino has a very strict policy regarding cases where multiple accounts are used like this. As an independent organization, we have thoroughly investigated all information and evidence and made sure that the actions of the casino team comply with the established rules. If necessary, you can appeal our decision and escalate your complaint to the licensing authority, but we inform you that we cannot provide any further support in this matter. Please inform us of the decision of the licensing authority at [email protected]. We are sorry that we cannot help you further this time. If you have any problems with this casino or any other casino in the future, please feel free to contact us. We will do our best to help you. Thank you. Michal Casino Guru
I have been playing online casinos for 3 years and have played with about 150 companies, but this is the third time I have been suspected of multiple accounts. The last time was because I accidentally used public Wi-Fi. From that experience, when I play at a new casino, I try not to use public Wi-Fi, let alone my home Wi-Fi. This time I only used the internet line of the company I have a contract with.
The casino was updating its system during the week I was playing, which caused various troubles.
In my case, the wagering requirement was reflected only at 50% instead of 100%, and suddenly I could not play the game, and I could not even log in to the casino. I have been playing for 3-4 months, but that week was the first time I had a problem.
I immediately reported the problem to the casino, but since the bonus only expired in 48 hours, I continued playing without waiting for a reply.
When this problem occurred, I consulted with an acquaintance who works in affiliate and casino, and he said that this casino was most likely a "system error". He also said that the system often mistakenly detects multiple accounts, especially when playing on an iPhone.
I was using an iPhone.
Does your casino use "casino's own tool" or "external tool" to detect multiple accounts? I think Bullsbet.io Casino https://bullsbet.io/ja used "casino's own tool" this time.
I think the problem this time was a system error caused by "casino's own tool". .
I can't accept that it would be unfairly confiscated like this.
Also, this casino has good reviews, but I'm wondering why there are so many cases of fraudulent confiscations from multiple accounts. I don't think it's just a coincidence. .
https://www.reddit.com/r/onlinegambling/comments/19fcjmr/listen_to_my_story_bullsbetio/
Please help. me
Thank you in advance.
I'm using a translator so please forgive me if there are any mistakes in the text
Please help me if you work at a casino
I'm a Japanese player
This time my big withdrawal of 17,000 euros of winnings was rejected at Bullsbet.io Casino https://bullsbet.io/ja. The reason is that the withdrawal was rejected on multiple accounts. This is a ruling by Casino Guru
Dear hirokann0525, I have now received the necessary information and evidence to understand the whole situation and the actions taken by the casino team. Unfortunately, after collecting all the necessary information and evidence, I dismiss this complaint as unjustified as it violates the casino's terms of use. Multiple accounts are linked to the same IP, device, cookies, etc. All accounts had bonuses redeemed and the same or very similar bets made on the same games, so it cannot be considered a mere coincidence. The casino has a very strict policy regarding cases where multiple accounts are used like this. As an independent organization, we have thoroughly investigated all information and evidence and made sure that the actions of the casino team comply with the established rules. If necessary, you can appeal our decision and escalate your complaint to the licensing authority, but we inform you that we cannot provide any further support in this matter. Please inform us of the decision of the licensing authority at [email protected]. We are sorry that we cannot help you further this time. If you have any problems with this casino or any other casino in the future, please feel free to contact us. We will do our best to help you. Thank you. Michal Casino Guru
I have been playing online casinos for 3 years and have played with about 150 companies, but this is the third time I have been suspected of multiple accounts. The last time was because I accidentally used public Wi-Fi. From that experience, when I play at a new casino, I try not to use public Wi-Fi, let alone my home Wi-Fi. This time I only used the internet line of the company I have a contract with.
The casino was updating its system during the week I was playing, which caused various troubles.
In my case, the wagering requirement was reflected only at 50% instead of 100%, and suddenly I could not play the game, and I could not even log in to the casino. I have been playing for 3-4 months, but that week was the first time I had a problem.
I immediately reported the problem to the casino, but since the bonus only expired in 48 hours, I continued playing without waiting for a reply.
When this problem occurred, I consulted with an acquaintance who works in affiliate and casino, and he said that this casino was most likely a "system error". He also said that the system often mistakenly detects multiple accounts, especially when playing on an iPhone.
I was using an iPhone.
Does your casino use "casino's own tool" or "external tool" to detect multiple accounts? I think Bullsbet.io Casino https://bullsbet.io/ja used "casino's own tool" this time.
I think the problem this time was a system error caused by "casino's own tool". .
I can't accept that it would be unfairly confiscated like this.
Also, this casino has good reviews, but I'm wondering why there are so many cases of fraudulent confiscations from multiple accounts. I don't think it's just a coincidence. .
https://www.reddit.com/r/onlinegambling/comments/19fcjmr/listen_to_my_story_bullsbetio/
Please help. me
Thank you in advance.
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