they refused to repair miner which is still under warranty. This is simply too much
Next will be https://www.texasattorneygeneral.gov/
Topic: Buyer Beware: Cointerra -Days to refund- [69] *Update* (Read 2715 times)
I filled in complain here http://www.bbb.org/central-texas/,
they refused to repair miner which is still under warranty. This is simply too much
Next will be https://www.texasattorneygeneral.gov/
they refused to repair miner which is still under warranty. This is simply too much
Next will be https://www.texasattorneygeneral.gov/
Deposited check today, hopefully it clears. Updated original post and title of thread.
It looks like cointerra has sent me a refund today with my fedex tracking number. I will update when i receive the check then again when the check clears.
have you contacted bitpay (assuming you paid thru them)
elyse giles is a very helpful person who has got me a promise of a bank transfer today - i am still waiting for it but i have received 3-4 emails from cointerra indicating it is literally 'being processed now'
i decided to wait before posting this and in the meantime it was refunded.
the cash is now in my account.
the person who contacted me advised using this email.
[email protected]
Good Luck All, and get in touch with BitPay if you can - i cant express my appreciation for their input.
Ed.
seems i lost 100GBP in the exchange but i can live with that..... just.
elyse giles is a very helpful person who has got me a promise of a bank transfer today - i am still waiting for it but i have received 3-4 emails from cointerra indicating it is literally 'being processed now'
i decided to wait before posting this and in the meantime it was refunded.
the cash is now in my account.
the person who contacted me advised using this email.
[email protected]
Good Luck All, and get in touch with BitPay if you can - i cant express my appreciation for their input.
Ed.
seems i lost 100GBP in the exchange but i can live with that..... just.
So i guess they didn't like my reply of thanks but no thanks send my money. They are back on teh ignoring thing again.
Because the replied to him... not a satisfactory response, but a response none the less...
why has the thread title been changed to
- * days?
I received the same email. They should have my refund basically ready then since its been about 8 weeks already right?
Tell them 3 terraminers....
May 21st, 2014
Dear Ed,
We are getting in touch with you because you have previously requested a refund of your CoinTerra hardware order.
At the time of your refund request, it was likely communicated to you that we typically take between 2-4 weeks to process refunds. Unfortunately, we received a larger quantity of refund requests around the time that we started to ship our April batch of TerraMiners to customers, and as a result we are running behind on processing them, as they are refunded in the order in which the refund request is received.
Your refund request is still active, and we are currently anticipating between 8 and 12 weeks processing time for some refunds. We will continue to work towards processing the refunds as quickly as possible.
However, we would also like to share with you two incredible limited-time offers that, should you choose, will quickly get you back on track with your bitcoin mining activities:
Option 1
Some customers requested their refund because of the hash power deficit of 400 GH/s in the 1.6 TH/s units. With manufacturing running at full capacity we are now able to ship the 1.6 TH/s TerraMiners immediately from stock, and so for a limited time, if you are a US resident customer* who purchased at the original price of $5,999 (plus shipping) we can ship you 2 x your original order of TerraMiner IV 1.6 TH/s Bitcoin miners with FREE ground shipping on the additional unit(s). That’s 3.2 TH/s for the same price paid for 2 TH/s!
An order for 1 x TerraMiner IV at $5,999 entitles you to receive a second TerraMiner IV with FREE UPS Ground shipping. An order of 2 x TerraMiner IV’s with total price of $11,998 + shipping entitles you to receive 4 x TerraMiner IV 1.6 TH/s shipped immediately with FREE UPS Ground shipping for the additional 2 units.
Option 2
Some customers requested a refund because for whatever reason they were unable to run the TerraMiners in their location. We have been working on a solution to this problem and you may have read the announcement on May 12th that we have now launched a new service offering cloud-based Bitcoin Mining Contracts through CoinTerra Mining at:
http://mining.cointerra.com
A cloud-based mining contract is a solution where you receive regular payouts at the contracted hash power for a fixed term, powered by our scalable TerraMiner farm in a 24 x 7 datacenter: No equipment, no electricity costs, and no hands-on system management required.
For a limited time we are offering the equivalent of your purchase price of each TerraMiner converted to the 2 TH/s mining contract which is currently priced at $7,999 - a savings of $2,000! If you have 2 x TerraMiner IV’s then you will get 2 x 2 TH/s plans, etc.
To discuss your order, please reply to this email with your preferred phone number and time of day to reach you (please include your time zone) and we will get in touch. If you are only able to communicate via email (for example, if you are not comfortable speaking in English) then please reply to this email and we will get back in touch.
In the event that you these offers do not interest you, we completely understand and we will keep you on the refund list and we thank you for your ongoing patience and understanding as we work to stay ahead in the incredibly fast-moving Bitcoin ecosystem.
Please do not hesitate to reach out to us if you have any questions.
Team CoinTerra
[email protected]
Dear Ed,
We are getting in touch with you because you have previously requested a refund of your CoinTerra hardware order.
At the time of your refund request, it was likely communicated to you that we typically take between 2-4 weeks to process refunds. Unfortunately, we received a larger quantity of refund requests around the time that we started to ship our April batch of TerraMiners to customers, and as a result we are running behind on processing them, as they are refunded in the order in which the refund request is received.
Your refund request is still active, and we are currently anticipating between 8 and 12 weeks processing time for some refunds. We will continue to work towards processing the refunds as quickly as possible.
However, we would also like to share with you two incredible limited-time offers that, should you choose, will quickly get you back on track with your bitcoin mining activities:
Option 1
Some customers requested their refund because of the hash power deficit of 400 GH/s in the 1.6 TH/s units. With manufacturing running at full capacity we are now able to ship the 1.6 TH/s TerraMiners immediately from stock, and so for a limited time, if you are a US resident customer* who purchased at the original price of $5,999 (plus shipping) we can ship you 2 x your original order of TerraMiner IV 1.6 TH/s Bitcoin miners with FREE ground shipping on the additional unit(s). That’s 3.2 TH/s for the same price paid for 2 TH/s!
An order for 1 x TerraMiner IV at $5,999 entitles you to receive a second TerraMiner IV with FREE UPS Ground shipping. An order of 2 x TerraMiner IV’s with total price of $11,998 + shipping entitles you to receive 4 x TerraMiner IV 1.6 TH/s shipped immediately with FREE UPS Ground shipping for the additional 2 units.
Option 2
Some customers requested a refund because for whatever reason they were unable to run the TerraMiners in their location. We have been working on a solution to this problem and you may have read the announcement on May 12th that we have now launched a new service offering cloud-based Bitcoin Mining Contracts through CoinTerra Mining at:
http://mining.cointerra.com
A cloud-based mining contract is a solution where you receive regular payouts at the contracted hash power for a fixed term, powered by our scalable TerraMiner farm in a 24 x 7 datacenter: No equipment, no electricity costs, and no hands-on system management required.
For a limited time we are offering the equivalent of your purchase price of each TerraMiner converted to the 2 TH/s mining contract which is currently priced at $7,999 - a savings of $2,000! If you have 2 x TerraMiner IV’s then you will get 2 x 2 TH/s plans, etc.
To discuss your order, please reply to this email with your preferred phone number and time of day to reach you (please include your time zone) and we will get in touch. If you are only able to communicate via email (for example, if you are not comfortable speaking in English) then please reply to this email and we will get back in touch.
In the event that you these offers do not interest you, we completely understand and we will keep you on the refund list and we thank you for your ongoing patience and understanding as we work to stay ahead in the incredibly fast-moving Bitcoin ecosystem.
Please do not hesitate to reach out to us if you have any questions.
Team CoinTerra
[email protected]
What so they expect us to wait another 8-12 weeks so they have time to fold the company.
This is way beyond the 30 day legal limit.
Anyone who is waiting I suggest you file with bbb and texas attorney general if you ever want your refund
Anyone heard anything back from cointerra in regards to refunds?
I've sent an additional 3 emails since my last post, and all have fallen on deaf ears... This is highly frustrating.
Anyone heard anything back from cointerra in regards to refunds?
anyone getting refunds? is Cointerra insolvent?
CoinTerra is VERY slow to respond.....If at all....Be warned
bank wire is too slowly, maybe you can use BTC account to ask refund.
http://www.coindesk.com/cointerra-unveils-1-petahash-hosted-mining-contracts/
cant sell the hardware, lets sell contracts..... typical
$999 for 200GHS for 12 months..... wonder how many idiots are bending over for this.....
cant sell the hardware, lets sell contracts..... typical
$999 for 200GHS for 12 months..... wonder how many idiots are bending over for this.....
They finally got back in contact with me...though it seems like it was mostly to try and make another offer at units. It was a fair price but I just can't afford to host that many units, and I can't just relocate to rural washington state for cheaper power. Either way, it sounds like a ton of people asked for refunds all at once which isn't too surprising. I guess that's why they're trying to sell hash power now instead, they probably have a ton of spare hardware. I don't know why they don't just build a damned mining center in Washington state at this point, it seems like it would be trivial for them to do.
Also have filed with the FTC and added link above. They are in violation of numerous FTC rules regarding refund processing at this point.
Sorry for lack of update. I'm in contact with a business lawyer in Travis county. I don't want to have to spend more money to collect money that is rightfully mine, but at this point i'm at a loss of what to do next since they refuse to respond to emails. Does anyone have a phone number to contact them at?
Still yet to receive any reply from cointerra. Has anyone else heard anything back yet?
Sorry, are you 5 days over the 4 weeks waiting?
i am only waiting for 2 weeks but you guys freaking is slowly starting to concern me.
i am only waiting for 2 weeks but you guys freaking is slowly starting to concern me.
I've seen a lot of people waiting for the 4 week mark, but I was never told 4 weeks. In an email, a John said that my refund was going to be processed by the end of "next" week. Here we are, 2 weeks after "next" week, and zero communication! I'd honestly be very worried if I were you. I felt pretty good with the communication from Cointerra until they said "your refund is coming" and then started to ignore all my emails.
Any news?
And on the 6th day he filed his complaint with the BBB. Next up, the Texas Attorney General.
Then next, the Feds,
Either they arent selling any miners, or they must have had 1,000+ ask for refunds all at once....
FYI: a friend of mine ordered 2, usual ignoring of email and such over the past months. (has had somecorrespondence with them) he got a phone call from them on tuesday, they told him he could have a free one. or the refund. he said thats $4800 each. idk what they are going for 'now' just ran across this and thought yous should know.
And on the 6th day he filed his complaint with the BBB. Next up, the Texas Attorney General.
Waiting since the 24/03/2014
I just filled a bbb complain.
I just filled a bbb complain.
56k? Id be sitting in front of there office while they went to the bank and got my money....
Sorry, are you 5 days over the 4 weeks waiting?
i am only waiting for 2 weeks but you guys freaking is slowly starting to concern me.
I e-mailed them 4/2 requesting a refund and confirmed it with them 4/3 so...it's 5 days over for me as well. Given the constantly dropping price on their website to try and compete my guess is that they ordered a crapload of parts for machines and then everyone tried to cancel their orders so they're trying to raise cash for refunds by selling more machines, but not communicating with anybody is probably reducing their sales. i am only waiting for 2 weeks but you guys freaking is slowly starting to concern me.
They owe me over $56K at this point...which comprised the vast majority of my life savings as well as getting one of my old friends to chip in money for a mining company. Of course since they sit on much of my money they're causing all sorts of problems-I would have honestly preferred to take delivery of hardware at the original promised specs, since the power and cooling bills would have actually been reasonable and giving us some mining income but luckily our accountant's family is full of lawyers and they've been talking about helping us out at reasonable rates. I don't want to take this there but Cointerra is making it really hard to just sit here and wait when they won't communicate.
it seems the only people who have actually been refunded, have done so through the means of legal action. I don't know anyone who as been refunded by talking to cointerra because they do not respond to messages. I was thinking if i messaging them saying i wanted to buy they would probably respond instantly, but you mention the word refund you will just be ignored.
Sorry, are you 5 days over the 4 weeks waiting?
i am only waiting for 2 weeks but you guys freaking is slowly starting to concern me.
I e-mailed them 4/2 requesting a refund and confirmed it with them 4/3 so...it's 5 days over for me as well. Given the constantly dropping price on their website to try and compete my guess is that they ordered a crapload of parts for machines and then everyone tried to cancel their orders so they're trying to raise cash for refunds by selling more machines, but not communicating with anybody is probably reducing their sales. i am only waiting for 2 weeks but you guys freaking is slowly starting to concern me.
They owe me over $56K at this point...which comprised the vast majority of my life savings as well as getting one of my old friends to chip in money for a mining company. Of course since they sit on much of my money they're causing all sorts of problems-I would have honestly preferred to take delivery of hardware at the original promised specs, since the power and cooling bills would have actually been reasonable and giving us some mining income but luckily our accountant's family is full of lawyers and they've been talking about helping us out at reasonable rates. I don't want to take this there but Cointerra is making it really hard to just sit here and wait when they won't communicate.
About to be an interesting couple weeks in Austin... 
Sorry, are you 5 days over the 4 weeks waiting?
i am only waiting for 2 weeks but you guys freaking is slowly starting to concern me.
i am only waiting for 2 weeks but you guys freaking is slowly starting to concern me.
Yes I am 5 days over the initial 4 week 'waiting period'. I only made this thread because for the past 5 days i've sent an email each day and they have ignored each one. Since they check these forums often because of how popular it is in the bitcoin world i expect them to see it as well as see me promoting everyone i can to start filing with the Attorney General once they've gone past the 'waiting period' . Once they have the full attention of the government they will start to act like businessmen I'm sure of it.
They've been ignoring my e-mails as well...it's been over a week with no reply-I got a call about a week ago trying to get me to not refund my order and instead take 5 more machines-this didn't even make sense since they would owe me more machines than that based on the new price. They sent me a PM on the forums and then when I replied with details of my refund they went silent too. I hate to say it but we're starting to look into legal options at this point since I have no idea what's going on-if they would just friggin' communicate or something they'd avoid a lot of headaches for everyone. I held off on complaining to the Texas AG before because it was just after 4 weeks and I wanted to give them a chance to respond but I've received no response whatsoever-not via PM, not via e-mail, not via phone. They're now a black box that nobody can communicate with and there's enough money on the line here for me and my partner that we're talking to our lawyer friends.
At any rate, if anybody else needs to contact the Texas AG this is their website: https://www.texasattorneygeneral.gov/consumer/complain.shtml
Cointerra, get in touch with me ASAP. All I want is my refund, and I am not unreasonable-if the amount of my order is too large for you to issue a refund in a timely manner because of a cash crunch (though honestly how did you blow through 30 million in revenue this fast?) then still get in contact with me so we can discuss how to resolve this. You can't just owe someone most of their life savings and ignore them, it's beyond shitty.
At any rate, if anybody else needs to contact the Texas AG this is their website: https://www.texasattorneygeneral.gov/consumer/complain.shtml
Cointerra, get in touch with me ASAP. All I want is my refund, and I am not unreasonable-if the amount of my order is too large for you to issue a refund in a timely manner because of a cash crunch (though honestly how did you blow through 30 million in revenue this fast?) then still get in contact with me so we can discuss how to resolve this. You can't just owe someone most of their life savings and ignore them, it's beyond shitty.
Cointerra had the chance to be something amazing, instead they chose to maintain a bfl type status quo.
Keep in mind that they got paid via a bank wire that has now opened them up to wire and banking fraud.
Keep in mind that they got paid via a bank wire that has now opened them up to wire and banking fraud.
I am also furious with cointerra. All i get is automated responses, they just ignore my email and facebook messages. were not the only ones.... alot of thier customers are still waiting to be refunded.
How long have you been waiting for your refund? I'm located here in Houston and am in touch with another guy in Dallas who is also waiting for his refund. We are supposed to go to their location in Austin to get answers sometime this month when our schedules align. If you've been waiting for an extended period of time then you can file a complaint with the attorney general of texas. That's the next step for me and I encourage anyone else who is still waiting and hasn't received any correspondence do. The AG will begin an investigation/sue if a flood of complaints about Cointerra hits their offices. My refund is only for 6500$ so I can still sue them in small claims court for that + court fees. I dunno your circumstance though. If they simply need more time I wish they would just say so instead of sending me out of my way to bust their asses.
edit: Also, looking at their BBB, it seems they have had 2 complaints issued against them and they ended up resolving them. So that's another route to go if necessary in my opinion.
I have email logs of them refusing to give me a proper update status on the "updated" 2TH machines and am willing to post them. With full confidence that this company would live up to their expectations and be the first US based company to actually deliver on promises I made a pre order on an April batch miner before the first one ever delivered. (big mistake).
After seeing initial numbers I gave them the benefit of the doubt that they would have it fixed. They said they were working on it and through a string of correspondence, they kept me from pulling the trigger on a refund with promises that they were working on it, and it would be ready by my april batch (have email proof of that too). Well long story short, April first came around and they already had posted an update regarding their crap pci-e mining card and still had no update on the new board design. On that day (April 1) i asked for a refund. Low and behold, April 2 rolls around and they update their website with obvious bad news for april batch guys such as myself. Someone from there emailed me a couple days later asking if i wanted to reconsider my refund now that they updated their website to which i replied NO.
I refrained from saying anything about their company because I wanted to wait the full 4 weeks they said it would take to get a refund. (Funny they took my bank wire instantly). Now that the 4 weeks have passed, i've been emailing them every day asking about the status of my refund to which now i'm being ignored. I will update this thread daily for those waiting on Cointerra refunds that may be in the same boat as I am, as well as give insight to any potential customers, if they even have any of those left.
After seeing initial numbers I gave them the benefit of the doubt that they would have it fixed. They said they were working on it and through a string of correspondence, they kept me from pulling the trigger on a refund with promises that they were working on it, and it would be ready by my april batch (have email proof of that too). Well long story short, April first came around and they already had posted an update regarding their crap pci-e mining card and still had no update on the new board design. On that day (April 1) i asked for a refund. Low and behold, April 2 rolls around and they update their website with obvious bad news for april batch guys such as myself. Someone from there emailed me a couple days later asking if i wanted to reconsider my refund now that they updated their website to which i replied NO.
I refrained from saying anything about their company because I wanted to wait the full 4 weeks they said it would take to get a refund. (Funny they took my bank wire instantly). Now that the 4 weeks have passed, i've been emailing them every day asking about the status of my refund to which now i'm being ignored. I will update this thread daily for those waiting on Cointerra refunds that may be in the same boat as I am, as well as give insight to any potential customers, if they even have any of those left.
I am also furious with cointerra. All i get is automated responses, they just ignore my email and facebook messages. were not the only ones.... alot of thier customers are still waiting to be refunded.
I have email logs of them refusing to give me a proper update status on the "updated" 2TH machines and am willing to post them. With full confidence that this company would live up to their expectations and be the first US based company to actually deliver on promises I made a pre order on an April batch miner before the first one ever delivered. (big mistake).
After seeing initial numbers I gave them the benefit of the doubt that they would have it fixed. They said they were working on it and through a string of correspondence, they kept me from pulling the trigger on a refund with promises that they were working on it, and it would be ready by my april batch (have email proof of that too). Well long story short, April first came around and they already had posted an update regarding their crap pci-e mining card and still had no update on the new board design. On that day (April 1) i asked for a refund. Low and behold, April 2 rolls around and they update their website with obvious bad news for april batch guys such as myself. Someone from there emailed me a couple days later asking if i wanted to reconsider my refund now that they updated their website to which i replied NO.
I refrained from saying anything about their company because I wanted to wait the full 4 weeks they said it would take to get a refund. (Funny they took my bank wire instantly). Now that the 4 weeks have passed, i've been emailing them every day asking about the status of my refund to which now i'm being ignored. I will update this thread daily for those waiting on Cointerra refunds that may be in the same boat as I am, as well as give insight to any potential customers, if they even have any of those left.
edited to add:
https://www.texasattorneygeneral.gov/consumer/complain.shtml
http://www.bbb.org/central-texas/business-reviews/virtual-currency/cointerra-inc-in-austin-tx-1000104440
https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1
update: *** received an obvious mass email from them with various options to consider instead of refunds. I will count that as a reply after 21 days
Update: Cointerra has contacted me ironically the day that the BBB published a PSA Warning against their Company and published my complaint seen here on their front page: http://www.bbb.org/central-texas/
Supposedly I will receive my check on Monday. I will update again at that time and then again when the check clears my bank account
Update: 6/10/14 - received my check via Fedex yesterday, but I was at work so I was able to deposit today. Total number of days waiting to receive check from day I requested refund [69]
After seeing initial numbers I gave them the benefit of the doubt that they would have it fixed. They said they were working on it and through a string of correspondence, they kept me from pulling the trigger on a refund with promises that they were working on it, and it would be ready by my april batch (have email proof of that too). Well long story short, April first came around and they already had posted an update regarding their crap pci-e mining card and still had no update on the new board design. On that day (April 1) i asked for a refund. Low and behold, April 2 rolls around and they update their website with obvious bad news for april batch guys such as myself. Someone from there emailed me a couple days later asking if i wanted to reconsider my refund now that they updated their website to which i replied NO.
I refrained from saying anything about their company because I wanted to wait the full 4 weeks they said it would take to get a refund. (Funny they took my bank wire instantly). Now that the 4 weeks have passed, i've been emailing them every day asking about the status of my refund to which now i'm being ignored. I will update this thread daily for those waiting on Cointerra refunds that may be in the same boat as I am, as well as give insight to any potential customers, if they even have any of those left.
edited to add:
https://www.texasattorneygeneral.gov/consumer/complain.shtml
http://www.bbb.org/central-texas/business-reviews/virtual-currency/cointerra-inc-in-austin-tx-1000104440
https://www.ftccomplaintassistant.gov/Information#crnt&panel1-1
update: *** received an obvious mass email from them with various options to consider instead of refunds. I will count that as a reply after 21 days
Update: Cointerra has contacted me ironically the day that the BBB published a PSA Warning against their Company and published my complaint seen here on their front page: http://www.bbb.org/central-texas/
Supposedly I will receive my check on Monday. I will update again at that time and then again when the check clears my bank account
Update: 6/10/14 - received my check via Fedex yesterday, but I was at work so I was able to deposit today. Total number of days waiting to receive check from day I requested refund [69]
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