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Topic: Bybit 2FA problem when trying to add address for withdrawal (Read 110 times)

Bitcoin_Arena
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Bybit 2FA problem when trying to add address for withdrawal
September 23, 2021, 06:52:15 PM
#5
Quote from: BitMaxz on September 21, 2021, 06:46:48 PM
Why not try to contact them directly?
I Contacted the support, they seemed to have no clue at that time

Quote from: BitMaxz on September 21, 2021, 06:46:48 PM
Also, I search a bit it seems that they have an app why not try to withdraw your funds through their app?
The problem was in the app and website, a like.


UPDATE

After some days of waiting, the issue was rectified. Apparently there was a hitch on their side, and I was able to withdraw my funds today without any further 2 FA resetting.

BitMaxz
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Re: Bybit 2FA problem when trying to add address for withdrawal
September 21, 2021, 06:46:48 PM
#4
Why not try to contact them directly?

They have lots of contact info from this page https://www.bybit.com/app/aboutus/contactus

And I would suggest you try to contact them through their telegram it seems it's active and I think you could get a fast response there or try their Facebook page.

Also, I search a bit it seems that they have an app why not try to withdraw your funds through their app?
Bitcoin_Arena
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Re: Bybit 2FA problem when trying to add address for withdrawal
September 21, 2021, 06:37:08 PM
#3
Quote from: SFR10 on September 21, 2021, 07:43:22 AM
Did you change any of the other settings [on the "Account & Security" page] before you tried to withdraw yesterday?
I never changed anything. Even logging in before withdrawal required the same 2FA which worked without any issues but when i tried to withdraw, that's when issues came up

Quote from: SFR10 on September 21, 2021, 07:43:22 AM
I'm not one of its users but the following two things might be the reason:

Not sure about the 7 business day processing, but I did see the 24-hour withdrawal prohibition when I eventually reset the 2FA, which NEVER solved the problem.


Edit:

Quote from: SFR10 on September 21, 2021, 07:43:22 AM
I think you would probably get a better response if you repost this on their "subreddit".
I received an email response a few hours ago, but am not sure if it's genuine or fake
SFR10
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Re: Bybit 2FA problem when trying to add address for withdrawal
September 21, 2021, 07:43:22 AM
#2
Quote from: Bitcoin_Arena on September 20, 2021, 03:40:06 PM
A message pops up to reset my 2FA

https://i.imgur.com/a6FWExd.png
Did you change any of the other settings [on the "Account & Security" page] before you tried to withdraw yesterday?

Quote from: Bitcoin_Arena on September 20, 2021, 03:40:06 PM
I did reset the 2FA, but the 2 FA reset message has continued to persist both on the mobile app and browser whenever I try to make a withdrawal.

Has anybody experienced this kind of problem before on bybit?
I'm not one of its users but the following two things might be the reason:

I think you would probably get a better response if you repost this on their "subreddit".
Bitcoin_Arena
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Activity: 2128
Merit: 1814
฿itcoin for all, All for ฿itcoin.
Re: Bybit 2FA problem when trying to add address for withdrawal
September 20, 2021, 03:40:06 PM
#1
Today I wanted to withdraw some funds from Bybit but every time I try to add the address required for the withdrawal. A message pops up to reset my 2FA



I did reset the 2FA, but the 2 FA reset message has continued to persist both on the mobile app and browser whenever I try to make a withdrawal.

Has anybody experienced this kind of problem before on bybit?
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