Campbx deposit amount not matching. Contact CS, no response as to why

Keyur @ Camp BX

sr. member

Activity: 299

Merit: 250

Quote from: dirtydiego on August 15, 2012, 05:01:46 PM

it was ACH withdraw but I found out that I put the wrong account number. I recently opened the account and in the paperwork it has listed my debit card number not the actual account number. I found this out thanks to another ex-changer I use-fastcash4bitcoins. Thankfully fastcash4bitcoins ALWAYS answers they're emails right away. Now I just got to wait until campbx corrects the problems which who knows when it will happens since they haven't written me since monday

Hi DD,
Since your account number was wrong, there is no other option but to wait for the ACH to bounce before we can reattempt it. Please check your ticket reply for more details.

Keyur

Keyur @ Camp BX

sr. member

Activity: 299

Merit: 250

Quote from: chungenhung on August 15, 2012, 11:14:09 AM

Deposited $12xx into campbx. My account only shows $1000 deposited.
Yes, I have KYC, so the $1k a day limit does not apply here.
Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it.
it is now 8/15, and still no word as to what happened to the $2xx missing.
Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer?

Hi Chungenhung,
This issue should be resolved for you now - please see the ticket reply for details.

We aim to resolve all tickets in 1 business day, but sometime the volume spike makes it impossible to do so.

Thank you,
Keyur

dirtydiego

member

Activity: 71

Merit: 10

fastcash4bitcoins answered my emails right away and is correcting the problem. Campbx I wish I could say the same......

dirtydiego

member

Activity: 71

Merit: 10

Quote from: BCB on August 15, 2012, 04:51:12 PM

Quote from: dirtydiego on August 15, 2012, 03:45:06 PM

Quote from: chungenhung on August 15, 2012, 11:14:09 AM

Deposited $12xx into campbx. My account only shows $1000 deposited.
Yes, I have KYC, so the $1k a day limit does not apply here.
Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it.
it is now 8/15, and still no word as to what happened to the $2xx missing.
Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer?

I have over $1500 I havent heard back since monday also not hitting my bank yet

What type of transaction? Ach, Dwolla, Check, USmail??

it was ACH withdraw but I found out that I put the wrong account number. I recently opened the account and in the paperwork it has listed my debit card number not the actual account number. I found this out thanks to another ex-changer I use-fastcash4bitcoins. Thankfully fastcash4bitcoins ALWAYS answers they're emails right away. Now I just got to wait until campbx corrects the problems which who knows when it will happens since they haven't written me since monday

BCB

vip

Activity: 1078

Merit: 1002

BCJ

Quote from: dirtydiego on August 15, 2012, 03:45:06 PM

Quote from: chungenhung on August 15, 2012, 11:14:09 AM

Deposited $12xx into campbx. My account only shows $1000 deposited.
Yes, I have KYC, so the $1k a day limit does not apply here.
Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it.
it is now 8/15, and still no word as to what happened to the $2xx missing.
Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer?

I have over $1500 I havent heard back since monday also not hitting my bank yet

What type of transaction? Ach, Dwolla, Check, USmail??

chungenhung

legendary

Activity: 1134

Merit: 1005

I deposited using Dwolla.
They have it fixed now.

BCB

vip

Activity: 1078

Merit: 1002

BCJ

Quote from: dirtydiego on August 15, 2012, 03:45:06 PM

Quote from: chungenhung on August 15, 2012, 11:14:09 AM

Deposited $12xx into campbx. My account only shows $1000 deposited.
Yes, I have KYC, so the $1k a day limit does not apply here.
Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it.
it is now 8/15, and still no word as to what happened to the $2xx missing.
Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer?

I have over $1500 I havent heard back since monday also not hitting my bank yet

Withdrawal? ACH?

dirtydiego

member

Activity: 71

Merit: 10

Quote from: chungenhung on August 15, 2012, 11:14:09 AM

Deposited $12xx into campbx. My account only shows $1000 deposited.
Yes, I have KYC, so the $1k a day limit does not apply here.
Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it.
it is now 8/15, and still no word as to what happened to the $2xx missing.
Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer?

I have over $1500 I havent heard back since monday also not hitting my bank yet

BCB

vip

Activity: 1078

Merit: 1002

BCJ

I just had a response from them late last night regarding another unrelated issue. So they are active. I've always found them responsive if not always timely. I have to think that probably every one of the bitcoin shops are not more then 2 or three guys (if that!) who also have other jobs, are are also owner, lead engineer and tech support.

I do wish Keyur or someone on his staff would post here from time to time.

Roman at bitfloor.com does a great job of communication with his clients.

chungenhung

legendary

Activity: 1134

Merit: 1005

Deposited $12xx into campbx. My account only shows $1000 deposited.
Yes, I have KYC, so the $1k a day limit does not apply here.
Contacted campbx since Monday 8/13. Got a generic email saying they are looking into it.
it is now 8/15, and still no word as to what happened to the $2xx missing.
Perhaps they got a huge bug in the system? or system got breached??? Why are they not responding with a real answer?

Topic: Campbx deposit amount not matching. Contact CS, no response as to why (Read 1608 times)