i bought some s9 in november.. and one of them came with the controller board faulty.. i sent it back for warranty 1 month and a week later it arrived
after it arrived 9 hours later a hash board broke (dont know why i have more s9 working just fine), i contacted then back and sent the hashboard again
now after 2 weeks they reply that i have to send the whole machine back because i purchase it after 1 octuber
now what makes me angry?
the customer support told me to ONLY send the hash board i have this on mail.. i already lost 2 month of work with that antminer increasing the time ill go ROI.. they sent me a 12.93ths antminer and i bought 2 13ths that time.. the other one is hashing at 13.2 and this one that 9 hors that worked was working at 12.3
now my real problem is i dont have anymore money to pay shipment since where im from its realy realy expensive like 200$ i already paid like 300$ in the control board and hashboard.. now with the shole machine it should be like 200 or 250$
can anyone here give advice of what should i do ?
i want to take legal action against them but i just want to fix my damn antminer and keep working..
here is the mail from BARBARA
Quote
Once you know which part is defective please create a Repair ticket and ship the part back to us according to these instructions: https://cnshop.bitmain.com/workOrderGuide.htm
http://support.bitmain.com/hc/en-us/articles/222648028-How-to-disassemble-miners
Please pack the hash boards carefully. If the PINs are lost due to shipping damage it will void the warranty. Here is a video demonstrating how to pack the boards: https://youtu.be/Z0LdykALhxI
http://support.bitmain.com/hc/en-us/articles/222648028-How-to-disassemble-miners
Please pack the hash boards carefully. If the PINs are lost due to shipping damage it will void the warranty. Here is a video demonstrating how to pack the boards: https://youtu.be/Z0LdykALhxI