Topic: Can you contact Tradehill? (Read 9363 times)

I'm also one of those still owed money. Emailed them tons of times for over a year, and nothing until now. Last thing is their website seems to be completely down.

Anyways, I've spoken to lawyers that confirm that the claim can be litigated (assuming there's a total amount large enough to finance the fees).

I'm now in the process of gathering people interested in sharing these costs. If you're owed money, please PM me with a contact email and details about what kinds of proof you have, what you've tried to do to reclaim, etc.

Under $10,000, California small claims court should work. Over that, you need a lawyer.

  How many times tradehill can scam people ?
Please guy stay away from tradehill 

Can you share the legal info please?  Tradehill still owe me a fair amount of btc that could be in the 6 figures at the current rates.  I have tried to contact them but they have never answered the email after their initial response asking for account info.

What kind of legal action can I take and how, I don't live in CA, but I can drive there to file legal action if I know where to start.  Thanks.

That was quick.

Could you send me the wording that you used for threatening legal action?

You can PM me, or post it here, whichever suits you better.

I received the coins the SAME day I emailed my threat.

Thanks a lot for sharing your experience with Tradehill.

I have sent a similar email to TH, about 2 weeks ago. No response until now.

How long did it take until you got your bitcoins back?

Yes, litigation works in these situations. Even threats of litigation sometimes work.

There's a whole system out there designed to deal with people who take the money and run. There are business called "skip tracers" who specialize in finding people who ran. Lawsuits where they just refuse to pay up are usually not very complex or expensive.

I see this thread died off in November but figured I would drop notie of my experience with TH.

I was one of the many customers whose bitcoins vanished without notice when Tradehill shut down two years ago. After an email sent to the support@tradehill address, Jared Kenna answered me quite promptly verifying the amount owed to me and asking me for a wallet address he could deposit them to. I immediately responded with my wallet address and thanked him for his business.

Weeks and months went by without any news about my coins. I started emailing TH support 3-5 times a week asking for the status of my coins without receiving a response. Eventually, after 5 months, I sent an email threatening legal action. Surprisingly, my coins were returned that same day and Jared Kenna contacted me again to verify that the transaction had gone through properly.

It was a long hassle but ultimately everything got straightened out.

In theory, that is correct. But they live in the US, I live in Germany.

In addition, I don't know if the new Tradehill company is liable for the old Tradehill company.
Do you know?

This is the point at which you file a police report for fraud.

It's someone in the US, and you have names and addresses.  They can be found and arrested.

Like you, I have tried every possible channel, but never reached anybody.

I tend to believe now that Tradehill is/was a scam.


Best regards,
Gabriel.

Hi,
I am also very eager to contact Jered Kenna and/or a representative of Tradehill. I have tried all the various point of contacts suggested and have had no luck. I am one of the original Tradehill account holders who never received a refund of their balance.

About 6 months ago I sent an email to Tradehill, Jered responded, confirmed my account balance and requested a BTC address so he could send the funds. He said he would send out the funds but never did. I have sent multiple gentle 'reminder' emails to both his address and the info address but have never received a response.

Has anyone heard from him or received funds recently?



Thanks

I guess the same holds for [email protected] ?

Hi Ryan & All,

sorry for the long silence - after my last post I had to go on vacation for 2 weeks.
Hopefully, I can resurrect this thread.

About a week ago, I called the phone number that Ryan_Singer has given ( (415) 422-9628), the answering machine seemed to work fine , the automatic answering text seemed OK, too, I believe I have spoken clearly, but nobody has called me back yet.

Last week, I have also sent two emails: one to support at tradehill.com , the other one to allison at tradehill.com.
Both of them were returned today, with the same error message:
<[email protected]>... Deferred: Connection timed out with cf-ssl29152-protected.tradehill.com.
Message could not be delivered for 5 days


Anything else I can do to reach Tradehill ?

Best regards,
Gabriel.

Haha, Nagle has become Bull, the sky is falling!

Right. Tradehill portrays itself as "the secure and reliable virtual currency trading solution for professional investors, businesses, and governments." One would expect that to be followed by "Member National Association of Securities Dealers, insured by Securities Investor Protection Corporation". But no.

There's also SEC registration as a broker-dealer. The 1934 SEC act defines a "broker" as "any person engaged in the business of effecting transactions in securities for the account of others." The SEC continues:

Here are some of the questions that you should ask to determine whether you are acting as a broker:

• Do you participate in important parts of a securities transaction, including solicitation, negotiation, or execution of the transaction?
• Does your compensation for participation in the transaction depend upon, or is it related to, the outcome or size of the transaction or deal? Do you receive trailing commissions, such as 12b-1 fees? Do you receive any other transaction-related compensation?
• Are you otherwise engaged in the business of effecting or facilitating securities transactions?
• Do you handle the securities or funds of others in connection with securities transactions?

A "yes" answer to any of these questions indicates that you may need to register as a broker.

Tradehill has to answer "yes" to all four of those questions.

Now that we have a court decision that Bitcoin meets the criteria for an "investment contract", and thus is a security, all those regulations apply to Bitcoin exchanges in the US.

(Bitcoin needs broker/dealer regulation.  Go re-read the list of Bitcoin scams. This isn't petty cash any more. Amateur hour is over.)

Have you seen the other locations of Bitcoin startups?  Everyone has to be scrappy at this point in the game.  And would you want random people from forums coming into your office, when your services don't require them to?  I'm not sure what your expectations are, but every Bitcoin startup is working with a limited supply of cash.

How's the Dwolla lawsuit coming along?

There's a bunch of people still waiting for the BTC Jared Kenna stole from them last year, what of that?

Dear All,

I would like to express my apologies to anyone who has had difficulty corresponding with Tradehill. We always strive for timely responses to [email protected] and quality care from our Client Services Department. I'm disappointed to hear we have left anyone feeling frustrated or unable to contact us directly. To GabrielZ specifically, the server on which our phones are hosted was down for two days last week, which corresponds with the time frame of your attempted phone call. We have rectified the issue and, if you are willing to give us another chance, I invite you to reach out again. I am unaware as to why your previous e-mail was not sent through, but we've tested our servers and verified they are working properly.

I would also like to apologize for the confusion with multiple addresses floating around the web and appreciate your concern with verifying our office's location. We are located in the Spear Tower of 1 Market Street in downtown San Francisco. As a security-conscious company, we do not publicly release more specific details of our location, except in professional correspondence. We are, in fact, a sub-tenant of a Spear Tower lessee: as a rapidly growing start-up, we enjoy the freedom to take on additional office space as needed. If you are interested in scheduling a visit to our office, please contact our client services team at [email protected]. You may also call our office at 1 (415) 422-9628; leave a message with your name, phone number, and purpose for calling; and our appropriate team member will return your call within one business day, though we always aim for much faster. For those unable to schedule an appointment for an in-person visit, I invite you to check out our Facebook page where you can stay up to date with photos, event invitations, and special announcements.

If you would like to chat with some of our staff, as well as other Bitcoin enthusiasts, Tradehill hosts the monthly San Francisco Bitcoin Social. Though the location occasionally differs, our standard location is a large office space at the intersection of 20th and Mission Street. This space is graciously offered to us for these events, however Tradehill does not own or currently lease this space. Please join the meet-up group for the exact address and we'll see you at the end of the month.

Thank you for your time and, again, I apologize for the confusion and any distress it may have caused.

Sincerely,

Ryan Singer
President and Co-Founder
Tradehill, Inc.

There are many companies using the address One Market, Suite 3500, San Francisco CA. There's a wedding photographer, two law firms, Contentwise, Autonomy, A3 Solutions, Entuity, CA-Experts.com, ChikPea Inc., the US Sommelier Association, the Silver Lining Project...  Space is available there, starting from 1000 square feet. This seems to be a small-office rental operation sharing the same address.

It looks like Tradehill has a small space at a prestigious address, some working space in a hacker space, and a mail drop.  That's not unusual for a startup, although it's a bit light for a company that promotes itself as "the secure and reliable virtual currency trading solution for professional investors, businesses, and governments."

Very interesting. Pulling up some searches on Google also shows ContentWize at the same address:

ContentWize
http://www.contentwise.tv/contact/

as well as some rental links showing the property is currently available. Of course, these things could be outdated, but i'm thinking the most recent data would then reflect TradeHill at this location.

It would definitely be nice to get some clarification from TradeHill here on the forums.

Thanks for clearing this up.

Hi guys,

I co-founded the new Tradehill with Jered Kenna in November. We are in Spear Tower, Suite 3500. My phone number is 650-924-2785 and I'm happy to talk.

The forwarding addresses were set up by our lawyers, and we were founded at 2415 Mission St with office space donated by 20mission. Many of our documents that should reflect the 1 Market address haven't been updated yet and still read 2415 Mission.

--
Ryan Singer
President, Co-Founder
Tradehill, Inc.

Yeah, I can understand that they don't want to deal with low net worth individuals.

But ...

We have seen now at least 3 different physical addresses (not counting the mail forwarding to Oregon).
It almost feels like hide-and-seek.

And a phone number that is advertised as a support line, but that never works, doesn't build up reputation in my mind.
Dito for emails that never get answered at all.

Thanks a lot for the photo(s).

Did you check whether there was any kind of name plate at that address saying "Tradehill", or "Kenna" ?

Which tower? What suite?  I called the building office, remember.

Some people did, a couple months ago back when the head scammer (Jared Kenna) showed up hoping to clear his name by returning a few percent of what he stole from people. Meanwhile that didn't work out for him and so I suppose you've missed your window.


Yeah, we know.

20 Mission is a hackerspace/apartments.  The most popular SF Bitcoin meetup is usually held there.  http://www.meetup.com/San-Francisco-Bitcoin-Social/#past

They are indeed at 1 Market Street.  My schedule didn't line up this week or next week so it may be about 9-10 days until I can make it there.

They focus on high net worth individuals.  Typically these type of investors want to work with a company that is reputable.  1 market street has that.   

2415 Mission St, San Francisco, California.
The mail drop place is 2417 Mission. 2415 is probably above "Wholesale Fashion Shoes".

This is Jared's "hacker hotel":

20mission "Hacker Hotel" above the T-Mobile store.
Same building, different entrance. Mission St. on the right, 20th St. on the left.

20mission lists Tradehill as a tenant.  That may be where they really are.

Could be worse. PayPal started above Palo Alto Bicycles on University Avenue in Palo Alto.

BCX, you're in SF yeah? It sounds like you're concerned or curious to find out a little bit about what's going on, instead of telling others to do this and that, it would probably make sense for you to reach out as well. The whole btc community is thriving here in the SF Bay Area, you should join in instead of speculating.

That's because it's illegal in Europe: "In addition to other information requirements established by Community law, Member States shall ensure that the service provider shall render easily, directly and permanently accessible to the recipients of the service and competent authorities, at least the following information:

(a) the name of the service provider;
(b) the geographic address at which the service provider is established"

That's from the European Directive on Electronic Commerce, the purpose of which was to encourage citizens of the EU to deal with companies in the EU but in other countries. The EU does this to discourage "take the money and run" operations.

Thanks a lot for the email addresses. I will try that.

If I don't get a response in a week's time, I will come back to your offer about the pictures ;-)

Best regards,
Gabriel.

Contact Tradehill's PR Director robin at [email protected].  Or feel free to contact Jered kenna's assistant [email protected].  I spoke with Robin last night, and they are in fact in that building.  I will be visiting their office later this week if you would like pictures. 

-ZeroBlock

Thanks a lot to all of you who have found out something or shared insights & thought.

Yes, a company that has mail forwarding set up for the address they post as their business address on their web page would be regarded highly suspicious in Europe.
And, as Nagle has found out, if someone was to send a letter to their postal address, it would never arrive, which is definitely another suspicious thing to a European.

Also, I have sent Tradehill an email a few days ago at '[email protected]' - and now I have received a message saying that the email did not get through ...


Sorry for not posting more often in this thread (in fact, in the whole forum): my problem it that I am able to post only once a day.
Otherwise I get the error message "The last posting from your IP was less than 360 seconds ago".
Or I get an error message saying that I have sent the post already (which is, of course, not true).

I've chatted with Jered quite a few times at those meetups over the last 6 months.  He is always there.  Tradehill normally hosts it, this time its being hosted by Coinbase.

Sorry i didn't specify, yes, the 548 address is the forwarding address for earth class mail.

The market street address is Earth Class Mail for sure, I have an account at that address with them as well.

You can ask him yourself if you live in San Francisco.

http://www.meetup.com/San-Francisco-Bitcoin-Social/events/119701232/

Did you know that Bank of America is located at that address?

Simple solution: Ask Jered why that address was used, and consider avoiding the question as unacceptable.

I just called the building management office of One Market, a building I have been in many times.  Autodesk has their museum/meeting center/training center there.

Conversation with the building office:

Q: Do you have a tenant called Tradehill, Inc?
A: No. They might be a subtenant of some other tenant, though.
Q: What would happen if someone mailed a letter to Tradehill Inc, One Market?
A: It would probably just sit there.

Any questions?

            John Nagle

If you are there, could you please also ask how I can reach them via phone? The lines of the phone numbers given on the web page seem to be always busy.
And why all this business with virtual offices?

Thanks a lot in advance.

Gab.

Try emailing them again. I emailed their support a couple weeks ago over an issue and received a phone call within a half hour verifying that the problem i'd e-mailed about was solved (verification).

http://www.bizapedia.com/ca/TRADEHILL-INC.html


http://www.crunchbase.com/company/tradehill/revision/1


http://www.crunchbase.com/person/jered-kenna


http://www.crunchbase.com/company/20mission

hmmmm strange ^^ .

TradeHill, Inc.
584 Market St # 44535
San Francisco, CA 94104
United States
[email protected]
(503) 446-6127

Probably a forwarding address.

I'll ask him tomorrow at the meetup, and repost on here. 

They are there.  I live in SF. Come to Tradehill's meetup at 20 Mission on Tuesday and ask Jered Kenna yourself. 

I am trying to contact Tradehill. Did anyone have success with it?

I had sent them an email a few months ago, no response.
I have just tried to contact them via phone, but the line seems to be always busy.

Best regards,
Gabriel.