Topic: [Canada][Bitcoinware.net][User blazingoat] Now scamming customers! (Read 877 times)

Edit: The user contacted me, he apparently changed his mind. He refunded the difference.

Related Bitcoinware user;
https://bitcointalk.org/index.php?action=trust;u=228103

The story in short; on Date 09/28/2015(source here) i placed an order for a P3 Kill A Watt (30$). I ordered extra stuff to get the free xpress shipping since i needed this urgently.

Without contacting me, they instead sent me a cheaper Rosewill RHSP-13001 (18$) and proceed to tell me its fine, Rosewill is top quality, etc etc. (See e-mail transcript later)

Then for 1 months with lengthy delay before reply, we wush wash around a resolution, in the end i ask them to just refund me the difference between the P3 and the cheap unit, and they flat out refuse, instead offer me a 10% discount that is already available easily and offer to sell me a S3 for 170CAD which is about $130USD.

So their resolution to scamming me is ripping me off more. Genius.

Today i had a live chat discussion on their website.

Transcript;
-Hello, this is about #1513‏ where you sent me the wrong item, the resolution is taking forever

+Hello, how may I assist you?

-You sent me the wrong item on purpose because your 30$ P3 wattmetter is out of stock, you sent me a rosewill that you and i can get for 18$ shipped, refund the 12$ difference please

+Hi, sorry for the issue. You can return the unused, unopened item for the refund.
+If you want the $12 store credit, we can do that also.
+Please see the reply to your emails. thanks

-You already or whoever replied already told me to just use it, and i did
-You still made a mistake and charged me for it
-Send the difference here 14wp2VAFJPMMJgvAG58SVg51t9cDWy6PrJ

+Sorry, once the item used, it can not be returned.
+We offer you a store credit as a courtesy, and discount for next order.
best regards,

-I don't want it return, i want you to cover the difference from the items

At this point the "operator" no longer replies (beside generic thank you, bitcoinware blala), but i mention something about not being worth my time and just posting this on Bitcointalk to warn other users.

Screenshots;
Full screen showing their page and the chat box;
https://i.imgur.com/b4AeLcs.png

Full conversation;
https://i.imgur.com/vX5j00X.png

I am going to add a pastebin link of all the emails exchanges but just this conversation show that he knowledge their mistake and refuse to compensate. From the start,i had to open and use the unit because it was urgent, and knowing that it seem they dicked around and made me wait hoping i would just give up.

In the end they did not even want to cover the difference.

But he get what he wanted, i give up getting the difference back. My lawyer told me that even though it would be possible to send him a legal notice, the amount is so minimal that its not really worth the time and she is right.

But hopefully this might save a few people some trouble.

To the best of my abilities, a transcript of discussion with Bitcoinware "support";

Click here~

The best part is obviously when they try to sell me a S3 as compensation for twice its value.