Tix went past order again. Only now I logged in and saw my order wasn't there anymore. Amount was available and I sold it immediately, which worked. Made a small profit, but very unhappy and worried about this situation.
No word from Bittrex. It went past my order twice and it didn't pick up, I was unable to cancel for 2 weeks and the order all of a sudden disappeared.
Topic: Cannot Cancel Order on Bittrex: Invalid_Order with no btc or alt balance (Read 480 times)
December 09, 2017, 10:10:01 AM
December 05, 2017, 09:53:22 AM
https://support.bittrex.com/hc/en-us
this may help you
this may help you
December 05, 2017, 09:50:54 AM
Yup, same here. Bittrex did send an automated note saying they were busy and that I had to tell them again that my issue was unresolved.
It's good to know that nobody looked at my request for help in one and a half weeks... I really like the Bittrex site, but this is getting quite frustrating tbh.
It's good to know that nobody looked at my request for help in one and a half weeks... I really like the Bittrex site, but this is getting quite frustrating tbh.
December 04, 2017, 04:45:44 PM
Still in same boat. And the coin has once again went past my order.
December 01, 2017, 10:38:09 AM
Yeah, thanks.
Also still stuck here. I actually used Safari for the trade. Can't cancel anywhere, don't believe for a second it's browser related because I just get a nice 'popup' from Bittrex (like the green one when you place an order, only this one is red).
@Welsh: I hope you are right and they just issue the BTC I was supposed to get.
Also still stuck here. I actually used Safari for the trade. Can't cancel anywhere, don't believe for a second it's browser related because I just get a nice 'popup' from Bittrex (like the green one when you place an order, only this one is red).
@Welsh: I hope you are right and they just issue the BTC I was supposed to get.
December 01, 2017, 06:29:21 AM
Thanks everyone to all you responses. Its still stuck. I have 2 factor on and have tried Firefox. Maybe I will try to turn my two factor off. I cleared all my cookies and things too. What I hope is that my order got filled, because when I cancelled, the pump went about 1000 satoshi past that. Lots of missed opportunites because of this, but I know there are thousands of people that can't even log in. So I am thankful that I can at least do that. P.S Blocktix is actually a great project, you should give there discord channel a look. My intention was to sell high and buy more at a lower price. Good Luck to all of you and thanks again.
November 30, 2017, 05:53:36 PM
I dont know why you are still operating with bittrex, i stopped using them because it is going to turn scam soon.
A lot of people are still using bittrex, but that is not a real reason to keep your funds in there.
Your trade probably did not get cancelled because it was bugged, did you tried to login on mozilla/opera? Maybe it could get through, sometimes google chrome is a little bit bugged.
Better to leave that exchange, who knows if someday you wake up and you see all your funds frozen in your account, a lot of people had the same issue and they are never giving their funds back.
A lot of people are still using bittrex, but that is not a real reason to keep your funds in there.
Your trade probably did not get cancelled because it was bugged, did you tried to login on mozilla/opera? Maybe it could get through, sometimes google chrome is a little bit bugged.
Better to leave that exchange, who knows if someday you wake up and you see all your funds frozen in your account, a lot of people had the same issue and they are never giving their funds back.
November 30, 2017, 03:00:56 PM
Last Friday during a Tix pump I tried to cancel my order because I saw it was going to higher. It went much higher but my order did not get filled but should have. So now I have no Tix(Blocktix altcoin) on the sell side or BTC on the buy side. I only have the Tix that was on order stuck in reserves. The order should have filled.
But now it shows I have an open order which I cannot cancel. It gives me the message: Can not cancel order:Invalid_Order. I contacted Bittrex support days ago and of course just the usual bot response. But that was all the money I had. I have no BTC or any other alt coin to trade with on such a opportune time. I have been pulling my hair out all weekend.
Is there something I can do on my end? Has anyone had this happen to them? And what happened? Do I just wait weeks on support? If they just give me the Tix back I am in a big loss since it went back down. I would rather have the BTC that my order got filled at, or should have got filled. Any thoughts? Help please.
But now it shows I have an open order which I cannot cancel. It gives me the message: Can not cancel order:Invalid_Order. I contacted Bittrex support days ago and of course just the usual bot response. But that was all the money I had. I have no BTC or any other alt coin to trade with on such a opportune time. I have been pulling my hair out all weekend.
Is there something I can do on my end? Has anyone had this happen to them? And what happened? Do I just wait weeks on support? If they just give me the Tix back I am in a big loss since it went back down. I would rather have the BTC that my order got filled at, or should have got filled. Any thoughts? Help please.
That's weird. I have the éxact same thing. Same coin, same pump. I made screenshots and sent to Bittrex. No response... Money stuck and lost a bunch now. Really unhappy with this.
I will respond if it gets resolved. It's clearly an f-up in their database.
In my experience they do normally resolve any issues that is their fault, and it may take up to a week to actually get a response and for them to refund your funds. You shouldn't lose any money, so don't worry about that.
Sorry man, but i have never experienced or seen such error before. only bittrex support can do something about it. their support is really slow. i opened a ticket 3 weeks ago, still haven't received any response from them.
You might want to contact them again, I've never had a ticket not get responded to more than 12 days. Maybe, close your current ticket and open a new one just in case there was an issue with the ticket creation and they haven't seen it.
November 30, 2017, 02:41:14 PM
Last Friday during a Tix pump I tried to cancel my order because I saw it was going to higher. It went much higher but my order did not get filled but should have. So now I have no Tix(Blocktix altcoin) on the sell side or BTC on the buy side. I only have the Tix that was on order stuck in reserves. The order should have filled.
But now it shows I have an open order which I cannot cancel. It gives me the message: Can not cancel order:Invalid_Order. I contacted Bittrex support days ago and of course just the usual bot response. But that was all the money I had. I have no BTC or any other alt coin to trade with on such a opportune time. I have been pulling my hair out all weekend.
Is there something I can do on my end? Has anyone had this happen to them? And what happened? Do I just wait weeks on support? If they just give me the Tix back I am in a big loss since it went back down. I would rather have the BTC that my order got filled at, or should have got filled. Any thoughts? Help please.
But now it shows I have an open order which I cannot cancel. It gives me the message: Can not cancel order:Invalid_Order. I contacted Bittrex support days ago and of course just the usual bot response. But that was all the money I had. I have no BTC or any other alt coin to trade with on such a opportune time. I have been pulling my hair out all weekend.
Is there something I can do on my end? Has anyone had this happen to them? And what happened? Do I just wait weeks on support? If they just give me the Tix back I am in a big loss since it went back down. I would rather have the BTC that my order got filled at, or should have got filled. Any thoughts? Help please.
That's weird. I have the éxact same thing. Same coin, same pump. I made screenshots and sent to Bittrex. No response... Money stuck and lost a bunch now. Really unhappy with this.
I will respond if it gets resolved. It's clearly an f-up in their database.
November 30, 2017, 10:26:52 AM
Sorry man, but i have never experienced or seen such error before. only bittrex support can do something about it. their support is really slow. i opened a ticket 3 weeks ago, still haven't received any response from them.
November 29, 2017, 10:39:17 PM
Anybody? I don't like bumping my own thread, but this is maddening. No support from Bittrex, yet, if they even.
November 29, 2017, 12:23:57 AM
Last Friday during a Tix pump I tried to cancel my order because I saw it was going to higher. It went much higher but my order did not get filled but should have. So now I have no Tix(Blocktix altcoin) on the sell side or BTC on the buy side. I only have the Tix that was on order stuck in reserves. The order should have filled.
But now it shows I have an open order which I cannot cancel. It gives me the message: Can not cancel order:Invalid_Order. I contacted Bittrex support days ago and of course just the usual bot response. But that was all the money I had. I have no BTC or any other alt coin to trade with on such a opportune time. I have been pulling my hair out all weekend.
Is there something I can do on my end? Has anyone had this happen to them? And what happened? Do I just wait weeks on support? If they just give me the Tix back I am in a big loss since it went back down. I would rather have the BTC that my order got filled at, or should have got filled. Any thoughts? Help please.
But now it shows I have an open order which I cannot cancel. It gives me the message: Can not cancel order:Invalid_Order. I contacted Bittrex support days ago and of course just the usual bot response. But that was all the money I had. I have no BTC or any other alt coin to trade with on such a opportune time. I have been pulling my hair out all weekend.
Is there something I can do on my end? Has anyone had this happen to them? And what happened? Do I just wait weeks on support? If they just give me the Tix back I am in a big loss since it went back down. I would rather have the BTC that my order got filled at, or should have got filled. Any thoughts? Help please.
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