Hi guys,
I haven't been able to log into my Cryptobase account since yesterday at around 3pm South African time (about 19 hours ago). I have submitted a support ticket via the website, but haven't received any emails to let me know if it's been received or not. Then i tried to call the UK telephone number on the website - it just rings and rings and rings. Then I emailed [email protected] - am still waiting for a response.
Basically, when I try to log in, it says “Your login, password or turning time is wrong. Please check this information.” I’ve been using the same login info for about 2 weeks now and am 100% sure that I am entering the correct details, so that can’t be it.
After inputing my login details several times to no avail, I tried clicking on Forgot Password out of sheer frustration. It then asked me to put in my username or email. I put in my email and I got the following message, “No accounts found for provided info.” Very odd as I have been receiving emails from Cryptobase since 5 October. So I try entering my username. Success! It says, “Your account was found. Please check your email address and follow confirm url to reset your password.” Great. So I click this.
BUT THEN…
“No accounts found for provided info.”?
But the site just sent the reset link to the email that is linked to my username. Strange.
So I try to register again to see if the website will allow me. I input the same exact information as when I registered on 5 October. This is what it says, “Sorry, such email already exists. Please try another email.”
?
So not really sure what to do now. Can ANYONE HELP ME? Is there an admin out there??? What is happening? Should I be worried? Am doing my best to remain calm, so a response would be much appreciated.
I have quite a decent amount of funds in my account and would really like for this to be sorted out ASAP.
Looking forward to getting a response timorously.
Thanks
How much you do have on that account? its quiet odd since they do alternate on giving you false alarms that you did actually found the account and later on No accounts been found already. Its actually server side problem.Theres nothing you can do but contacting their support is the most possible way on resolving this issue.I haven't tried to use Cryptobase service that Is why I don't much have any idea regarding into their system but you should really make follow ups and sending tickets for several times until they would answer you. I haven't been able to log into my Cryptobase account since yesterday at around 3pm South African time (about 19 hours ago). I have submitted a support ticket via the website, but haven't received any emails to let me know if it's been received or not. Then i tried to call the UK telephone number on the website - it just rings and rings and rings. Then I emailed [email protected] - am still waiting for a response.
Basically, when I try to log in, it says “Your login, password or turning time is wrong. Please check this information.” I’ve been using the same login info for about 2 weeks now and am 100% sure that I am entering the correct details, so that can’t be it.
After inputing my login details several times to no avail, I tried clicking on Forgot Password out of sheer frustration. It then asked me to put in my username or email. I put in my email and I got the following message, “No accounts found for provided info.” Very odd as I have been receiving emails from Cryptobase since 5 October. So I try entering my username. Success! It says, “Your account was found. Please check your email address and follow confirm url to reset your password.” Great. So I click this.
BUT THEN…
“No accounts found for provided info.”?
But the site just sent the reset link to the email that is linked to my username. Strange.So I try to register again to see if the website will allow me. I input the same exact information as when I registered on 5 October. This is what it says, “Sorry, such email already exists. Please try another email.”
?So not really sure what to do now. Can ANYONE HELP ME? Is there an admin out there??? What is happening? Should I be worried? Am doing my best to remain calm, so a response would be much appreciated.
I have quite a decent amount of funds in my account and would really like for this to be sorted out ASAP.
Looking forward to getting a response timorously.
Thanks
