reading an old conversation on twitter @SaifAltimimi points at this guy as the owner of coins-e:
https://twitter.com/vigsun
digit @_digit_ 4 mar
@SaifAltimimi @richystran do you own coinse? is that a link for support?
Saif Altimimi @SaifAltimimi 4 mar
@_digit_ I do not. I was interested in investing in the business and is still in talks with the owner - you can tweet him @vigsun
Topic: Can't withdraw bitcoin from Coins-E (Read 1504 times)
Got 1/2 of stuck Bitcoin withdrawals am waiting for second.
old btc withdrawals that were still pending have been released. all fine. poor communication, but everything safe. fair job.
managed to trade doge to btc.
btc withdrawals are open again and mine worked quickly.
Tracking my lost deposit now yields "Coin status: maintenance"
seems they are getting it together, buti am still moving out.
btc withdrawals are open again and mine worked quickly.
Tracking my lost deposit now yields "Coin status: maintenance"
seems they are getting it together, buti am still moving out.
Balance showed up ... withdrawing now to a safer place. Still no info about what happened and why ... very poor! 
I've just tried another withdrawal, worked smoothly.
must have been a problem related to something and limited to the other day, yet they still have to fix it.
hope they'll do it soon. i saved the screenshot of the initiated withdrawal but null txid just in case.
must have been a problem related to something and limited to the other day, yet they still have to fix it.
hope they'll do it soon. i saved the screenshot of the initiated withdrawal but null txid just in case.
same here, two btc withdrawals stuck in the last 2 days, as initiated... no txid.
ticket submitted immediately. no response. today I filled another form. let's see. hope they are working on it.
ticket submitted immediately. no response. today I filled another form. let's see. hope they are working on it.
Customer Service is the point!
I mean a disclaimer on the site, maybe with a nice roadconstruction-sign or some stuff and all would be nice.
Should be normal as it takes pressure of support.
Only explanation why there's none: They just don't do any support, so it doesn't matter how many tickets flow in.
I also don't think it's a scam site. (Customerservice there would be better, so as not to arouse suspicion.)
That stuff lives of building trust and working like that? Coins-e will be a goner for sure!
I mean a disclaimer on the site, maybe with a nice roadconstruction-sign or some stuff and all would be nice.
Should be normal as it takes pressure of support.
Only explanation why there's none: They just don't do any support, so it doesn't matter how many tickets flow in.
I also don't think it's a scam site. (Customerservice there would be better, so as not to arouse suspicion.)
That stuff lives of building trust and working like that? Coins-e will be a goner for sure!
Bitcoin has been removed from the Deposits/Withdrawals list it is one of the coins down for maintenance on coins-e so I assume they are working it.
I don't think coins-e is a scam site, just need to update their status or be more responsive to the customer support issues, otherwise we will pull our hair out.
I don't think coins-e is a scam site, just need to update their status or be more responsive to the customer support issues, otherwise we will pull our hair out.
Hey there,
I can't withdraw BTC either, tried, got "Invalid address provided, Please check the address.", tried two more (definitely valid) adresses and got the same.
Second: I deposited some 20k Dogecoins about 2 Days ago, never showed up even so confirmed 2000+ times and now:
Dogecoin has dissappeared from the funds menu entirely...
And yes, I did contact support...quite frantically...including spamming their fb-profile after getting no reponse at all...
A)hope theey fix it, B) will be gone with my funds the second they do... With such customer support/information policy it's only a question of time till they close down for good!
Only hope it's not today.
small update:could withdraw my auroracoins...
I can't withdraw BTC either, tried, got "Invalid address provided, Please check the address.", tried two more (definitely valid) adresses and got the same.
Second: I deposited some 20k Dogecoins about 2 Days ago, never showed up even so confirmed 2000+ times and now:
Dogecoin has dissappeared from the funds menu entirely...
And yes, I did contact support...quite frantically...including spamming their fb-profile after getting no reponse at all...
A)hope theey fix it, B) will be gone with my funds the second they do... With such customer support/information policy it's only a question of time till they close down for good!
Only hope it's not today.
small update:could withdraw my auroracoins...
We saw such events before on other sites. I hope it wont be another shut down.
It is not only the withdrawls being stuck .. 
I sent BTC to my coins-e account (something I did on a almost daily basis) and they have not been credited either. It has been 36+ hours now and no sign of support doing something.
one4many
I sent BTC to my coins-e account (something I did on a almost daily basis) and they have not been credited either. It has been 36+ hours now and no sign of support doing something.
one4many
My latest two Bitcoin withdrawals are also stuck in the Initiated status, not becoming confirmed. No TxId (token field) is generated.
I have filed two support tickets with coins-e so far no response on the status or progress (also 24 hours later on the first ticket).
I get the impression the support desk is under-staffed none of the previous tickets I have filed in the past have ever had a status/progress update although the issues did clear up eventually...
I have filed two support tickets with coins-e so far no response on the status or progress (also 24 hours later on the first ticket).
I get the impression the support desk is under-staffed none of the previous tickets I have filed in the past have ever had a status/progress update although the issues did clear up eventually...
Would anyone else also using Coins-E mind trying to make a bitcoin withdrawal and letting me know if you have any luck...?
Would really appreciate it
Would really appreciate it
I logged a support request nearly 24 hours ago but have not had any response.... 
have you contacted support?
Help! I can't withdraw bitcoins from Coins-E, getting worried! I have tried sending coins to different addresses, however I always get the error 'Invalid address provided, please check the address.'
Screenshot:
https://coins-e.freshdesk.com/helpdesk/attachments/1001288857
Does anyone know what is going on???
Screenshot:
https://coins-e.freshdesk.com/helpdesk/attachments/1001288857
Does anyone know what is going on???
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