Same here although I've not had any response after six weeks!
I bricked my mobile phone and had to request the removal of my 2-factor authentication on 18th June 2013. I've contacted the support desk a further 5 times since but still no response.
My ticket status' simply state that they are "Awaiting assignment to a support agent".
Awful service.
Topic: Careful with Blockchain.info MyWallet if using 2 factor auth (recovering .json) (Read 5662 times)
July 22, 2013, 08:45:14 AM
August 08, 2012, 11:51:32 AM
Wallet backup import worked like a charm, thank you :-)
I don't feel like I need to worry so much now. I think the wallet backup is plenty good enough. The secret passphrase had me a bit worried to be honest. I thought somehow I might need the 2nd factor in order to use the encrypted backup. I guess the key to unencrypt the backup must be stored on the server, which I didn't expect
Thanks again
-j
I don't feel like I need to worry so much now. I think the wallet backup is plenty good enough. The secret passphrase had me a bit worried to be honest. I thought somehow I might need the 2nd factor in order to use the encrypted backup. I guess the key to unencrypt the backup must be stored on the server, which I didn't expect
Thanks again
-j
August 08, 2012, 07:04:56 AM
Jago,
Did you fill out a two-factor authentication reset request?
https://blockchain.info/wallet/reset-two-factor
Or PM me your account details (as much info as you can provide) and I'll reset the authentication settings. To restore an email backup create a new account with the same password click, [Import / Export] then [Import Backup] and past the contents of the email backup in the text area.
Did you fill out a two-factor authentication reset request?
https://blockchain.info/wallet/reset-two-factor
Or PM me your account details (as much info as you can provide) and I'll reset the authentication settings. To restore an email backup create a new account with the same password click, [Import / Export] then [Import Backup] and past the contents of the email backup in the text area.
August 08, 2012, 06:57:28 AM
So... the battery fell out the back of my phone as I was about to change the SD card and I ended up having to wipe everything and do a nandroid restore.
As a result I lose my Google Authenticator setting for Blockchain.info MyWallet
Now, I used the email backup so I have the .json ready to restore. But how do I do this?
https://bitcointalksearch.org/topic/how-do-i-decrypt-the-blockchaininfo-email-backup-wallet-93040 mentions this but not with 2 factor auth.
I've requested manually recovering but no word back yet.
As a result I lose my Google Authenticator setting for Blockchain.info MyWallet
Now, I used the email backup so I have the .json ready to restore. But how do I do this?
https://bitcointalksearch.org/topic/how-do-i-decrypt-the-blockchaininfo-email-backup-wallet-93040 mentions this but not with 2 factor auth.
I've requested manually recovering but no word back yet.
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