Topic: *** [CASE CLOSED SUCCESSFULLY HAPPILY] CEX.IO - PENDING WITHDRAW FOREVER *** (Read 312 times)

CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

My issues/problems/cases has been solved and took CEX.IO Just only 1 business day (they promise not more then 3)

So, anyone facing withdrawal problem like me I suggest from my own experience that just be patience and wait as they said.

They truly got a huge load of customer problems and I think they might just lack of people to handle a lot of this load especially withdrawal problem is a sensitive case for financial department to clearly investigate and solve with the bank one by one for each customer and there working environment might not a kind of rushing but going slowly and yes I agree with you guys for the fact that you facing and requesting something to CEX.IO and got a very slowly unusual feedback is currently a con of this exchange.

BUT, as one of the innocent customer and I'm not with any side I type with truly out of my heart and facts from my own experiences (you can check my profile that I'm just normal customer came cross to CEX.IO and used it), And I have did read all over the bad and long wait review from more than 100+ reviews and pages from bitcointalk forum. I also did research in all kinds of these channels, you see I do a lot of work to make my problem with CEX.IO accomplished happily and it became true and it is one of the success case.

What I have did:

1. Bitcointalk 4 topics at a row
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

PS. If some one, my friend, need a talk or information from my experience, please feel free to chat.

- STILL NOT GET MY FUND BACK -

******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE START HERE ********

Dear Cex.io,

User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but fromcex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

****UPDATE #2

Still pending with no idea, answer, feedback, reason, in all channel that I can reach them, not a single word from them, now feel very curious that they are not care me or support me anymore such as:

1. Bitcointalk
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation


Picture of evidence case:
http://www.mx7.com/view2/AcVVTP1ndxq32A0K



******* RECAP OF ALL MY MATTER AND WHAT I'VE DONE END HERE ********

Thank you for your time and consideration.

29/10/2017 1:49pm No properly straigthforward answer from cex.io at all and I have did reach to all channel to then such as:

1. Bitcointalk
2. Reddit
3. Twitter
4 Facebook
5. Cex.io Support Email/Thicket
6. TrustPilot
7. Cex.io community
8. Scam bitcointalk report and moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk
10. Countinue looking for more until I got my 2000us completely with no cat and mouse situation

29/10/2017 9:59 case not solve and no answer from cex.io at all I have did reach to all channel such as:

Bitcointalk
Reddit
Twitter
Facebook
Cex.io Support Email/Thicket
TrustPilot
Cex.io community* will do it today
Scam bitcointalk report and moderator help*will do it today

I see. So the 20 USD withdrawal went ahead with no trouble?

My point still stands. Their customer support is pretty much nonexistent right now and if you do something wrong and need their assistance then you are essentially depending on luck, which will often result in a long wait.

Hopefully they respond.

Well, I understand the situation of the other people is facing as well, but if you kindly read through my case carefully you will notice that it is different from others. I am doing well on withdrawal of payment card visa still now I try now and it is ok. It is instantly withdraw money to my bank account with no problem, it is just one transaction of 2000us from the past that is still pending and don't have no idea what situation it is with no answer and I need that money for a living, don't know they care this much or not. Again, it is just visa payment card that is an automate system that I have been using in cex.io for about many times with no trouble just face this first time and it should not have been a trouble at all because it is not like wire transfer or sepa etc.

It's not just you but a lot of other users of cex.io are having the same issue.

So yeah, you don't have many options on your hands. You'll just have to wait, keep on trying to reach out to them on whatever platform possible(i'm assuming that support tickets are going to be the primary way), and hope.

Unfortunately, that's how bad cex.io is right now. They've actually promised other users to process withdrawals but they haven't to date.

28/10/2017 9:18 pm - not a single email reply back from cex.io support, twitter, facebook, forum

Thank you slow death this mean to me so much. I will give them about 1-2 more days. Here with completely solve not partialy.

Just wait a few more days to see if they will respond in their thread (I saw that you posted your problem there) if they did not solve your problem then post your problem here:

 Scam Accusations

and then ask DT members to help you, I sent you PM with the members you should contact for help.

PS: only to conctact them after you open a thread in the scam accusation section

28/10/2017 2:08pm case not solve yet no answer both here, email support, facebook support just silent

28/10/2017 10:50 case not solve yet want cex.io to see and read urgently.

28/10/2017 16:19 case not solve yet wait for cex.io

LAST UPDATE 30/10/2017 3:00 PM

CASE CLOSED SUCCESSFULLY HAPPILY.

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

My issues/problems/cases has been solved and took CEX.IO Just only 1 business day (they promise not more then 3)

So, anyone facing withdrawal problem like me I suggest from my own experience that just be patience and wait as they said.

They truly got a huge load of customer problems and I think they might just lack of people to handle a lot of this load especially withdrawal problem is a sensitive case for financial department to clearly investigate and solve with the bank one by one for each customer and there working environment might not a kind of rushing but going slowly and yes I agree with you guys for the fact that you facing and requesting something to CEX.IO and got a very slowly unusual feedback is currently a con of this exchange.

BUT, as one of the innocent customer and I'm not with any side I type with truly out of my heart and facts from my own experiences (you can check my profile that I'm just normal customer came cross to CEX.IO and used it), And I have did read all over the bad and long wait review from more than 100+ reviews and pages from bitcointalk forum. I also did research in all kinds of these channels, you see I do a lot of work to make my problem with CEX.IO accomplished happily and it became true and it is one of the success case.

What I have did:

1. Bitcointalk 4 topics at a row
2. Reddit CEX.IO
3. Twitter CEX.IO
4. Facebook CEX.IO
5. Cex.io Support Email/Thicket
6. TrustPilot CEX.IO
7. Cex.io community
8. Scam bitcointalk report and pm moderator help
9. FCA Financial Conduct Authority https://www.fca.org.uk

CEX.IO is NOT* SCAM or FRAUD 100% I can guarantee from my own experience.

PS. If some one, my friend, need a talk or information from my experience, please feel free to chat.

WHAT GOING ON FROM PASS START HERE ************>>>>>>>>>>>

Dear Cex.io,

Email Associated with Cex.io Account: [email protected]
User id: up109045438

Could you please help me on fiat withdrawal issue. I got a pending on withdrawal of payment card VISA. It just happen today I never face this problem before it was very smooth confirm.

Also before you answer and help I have something to clarify first.

1. This is VISA Automatically transfer so I think it is real time and immediately no need to wait 3 business days as you said and I have been withdrawal for about more than 10+ times from your website and got an instant
money to my bank so I think it is not from my bank issue and the VISA system is still online, also my banking system in my country is online too.

2. I have to tell you that there is a mistake on 2fa code during withdrawal I put a wrong one first and the page stuck then I put I a correct 2fa doubled again and it process with error of somthing like ETP from your website.
So, I'm worry that this case is not about banking it might be about stuck in your system pending forever, could you please kindly check this first?  

Suggest Solution #1

You can cancel the withdrawal process for me and I will do it again this time properly.

Suggest Solution #2

Currently I have 20 us dollar in my balance.
Do you want me to try testing on withdrawal properly again to prove for you that I can withdraw money instantly with the same VISA Card to my bank account?
So, if this time 20 us dollar can withdraw instantly to my bank account with no problem or wait for clearing then you can answer your financial department that this is not from customer bank side but from cex.io financial system side.

****UPDATE #1

I try withdrawal another 20 us dollar properly this time input 2fa slowly and yes it go instantly withdraw to my bank account with no problem.
So, this is a prove that it is not my bank clearing fault or my visa payment card problem, it is what I thought that the CEX.IO financial system might be stuck.

Thank you.