Topic: Cash out issue with FortuneJack Casino (Read 316 times)

All I can say is that I played a lot on Fortunejack in the past and never had a issue with withdrawals. Hopefully it will be resolved in the next days if they want to keep a nice reputation.

That's great to know that you problem is now solved.

Anyhow, you can't delete your thread here, or I don't know if deleting a thread is possible, seems not. You can lock this thread instead by clicking the "lock topic" in the lower left of this thread you've made and add "[SOLVE]" on the title.

Great! I knew it, Fortunejack will do something about your case. Great job for the casino, though please make sure to process this kind of transaction quicker next time since you already had what all you need from the customer.

Do not delete this post, and just add a "Resolved" word to the topic title.

Maybe it's all a matter of timing because the casino itself will definitely handle the problems faced by other users. So in this case, maybe we need to be patient a bit waiting in line because FJ is one of the casinos that has a reputation so it's only natural that we have to wait until our problem is resolved.

Congratulations to @OP for getting his money back and for next time be careful with gambling. But it's natural that @OP panicked at that point and maybe we could panic if we did.

I am glad you received your withdrawal, because I actually knew FortuneJack will not scam you. I think 3 days with problems with the Ethereum network transactions is quite fast, so you were lucky. 

Put yourself in their shoes.....

1. You transfer coins to an external address and something goes wrong...
2. You cannot cancel the transaction, because it is already "on-chain"
3. If the transaction confirm and you re-send the money.... the receiver will receive a double payment that you will never get back.

You also mentioned "deposit bonuses" and those usually come with rollover requirements.. so I was actually surprised that you did not have to clear that first. 

It is proven many times before that FJ sometimes experience issue (as I know this is Normal in an active and popular gambling sites)  but the best thing is the company keeps answering and sorting how to rightfully addressed the cases and how to Solve it.

this proves another thing , that just give them time and everything will be settled (But of course sometimes there is a need to call for their Name here in Forum) for quicker response lol.

I think it was natural that you got come cold feet for what was happening, however since members of the forum have a lot of experience they knew that you will receive your money sooner or later so their recommendation of being patient was correct, we must understand that even good casinos have some issues once in a while and it may take them longer to process a withdrawal, but as long as you receive your money then everything is right, and welcome to the forum, this is probably the best place where to find reliable information when it comes to cryptocurrency casinos so it would be a good idea to keep visiting in the case you want to try other casinos.

It’s better to announce here at the early was good enough.Because the forum members will keep on posting the reasons for his to build the forum.Fortune Jack is the trusted one from the knowledge.Even as had played some,it was better to cash out bulk.When you do combined one,you may be for huge profit.

Congratulations.
Well, I think it is normal to panic when we can not do what we want but we should calm down to thinking what we need to do.
It is another lesson to all of us to give time to the casino to solve our problem while we can wait for some time.
I think you can change the title of your thread to become SOLVED so other people can get something from your case.
You also get a lesson from this case and hopefully, you will not have the same thing in the future.

Congrats for receiving the funds not Long after this thread and this shows how reputable Fortune Jack us so there is nothing to worry about.

And also never lose faith in FJ because for sure they will do the best for this not to happen again.

_____________________________________________

So since you already received the Funds you asked then best to LOCK THIS THREAD to stop more spam as it is clearly a delayed in withdrawal only .

As expected from FJ. It is indeed an issue on the network. It's fine not to delete the post but you should edit the thread and add [SOLVED] in it so that those who will post in this thread will know that it is already solved and no need to be discussed again. Just always think that you can ask help or guide in Bitcointalk forum if ever you encounter some problem in casinos. Many casinos have their own Bitcointalk account where they can answer your inquiries and questions.

But put [SOLVED] on his title thread so we know this case is already closed. And not delete, but yes, lock the thread. This will give also a reference that FJ is indeed paying their players. There may be hiccups because of some uncontrolled situations but they will resolve the situation right away. Good for the OP that he played in one of the reputable casinos, wonder if he went to the known shady site, maybe, he is still waiting in vain for his funds.

You can tell other gamblers that there is a forum like Bitcointalk and it has a gambling discussion section where it can help you when it comes to everything Cryptocurrency casino, we have seen newbies coming here because of their issues on the casino they are playing and this forum can help provided that the casino they are having issues had a thread here or if the casino doesn't want to settle the issue you can help the community by exposing them.

Better lock this thread as it already served its purpose.

It is actually a good thing that you recognize that Fortune Jack is one of those casinos that have a respectable feedback and reputation across the forum. They also have an ongoing and active campaign signature which further reinforces their eligibility and genuineness in the forum. Again just for your reassurance, I doubt that they would run away with your money given that they have built their reputation for years.

Fortunately like you mentioned, their customer service is active in responding to your messages. The fact that they kept on telling you and informing you about the issue, it means that they are also willing to settle and fix this somehow complicated misunderstanding.

I hope you get to fix your issue- constantly update this thread with your feedback, OP!

EDIT:


Cheers for settling your issue with them! This actually makes it so much incredible that FJ was able to settle this issue as quickly as possible.

It's good to know that they already processed your withdrawal it is about time that you lock this thread and change the title to fixed or resolve to avoid the misconception that the issue is still there, you cannot delete this thread you just can lock it to avoid damaging the reputation of Fortunejack further.

Well, I told you didn't I? FortuneJack will surely do a good job. So thanks for the clarification, it will be very valuable for forum members. Because it has proven that there is nothing to worry about withdrawals.

As for the congestion at the time of withdrawal, it is bound to happen a lot in any casino when the network is congested.


Congratulations on your successful withdrawal, Happy holidays!

It is normal to panic especially if it is your very first experience to get a delay on your withdrawal.
What you need to do is to get in touch with the support regularly, I'm sure reputable casino will not disappoint you if you did nothing wrong.
Lastly, deleting the post is not that necessary but it is better to lock this thread to avoid more unnecessary replies since your issue has been solved already. 

Good to hear that @MasriAx.. I hope you'll stay in the forum so you'll be introduced to different gambling sites with a great reputations.

FJ is one of the most reputable gambling sites here, they wouldn't ruined their reputation for a small money, but I'm happy that you get the help you deserve, welcome to this great community.

Hi everybody,

thanks a lot indeed to everybody who showed support. I didn't know about this forum prior to yesterday but I'll definitely start following it from now on.

I also want to say that I received the cash out this morning, shortly after their notification by email.

So everything has been fixed and I feel a bit dumb for panicking that much, eventually a 3 days wait wasn't that disastrous delay.

Not sure about it, but I guess it's better I delete the post?

Cheers everyone

As a gambler it is really frustrating that it would happen to you and we don't want to experience that. I am not sure whether there is really a problem with the Ethereum network but what I noticed is that they are trying to make excuse not to make your withdrawals since if they would only allow you they will let you cancel your transaction and asked to use other currency or network but I think they don't have convert option.

Just wait and they'll surely resolve your issue.

They're a reputable casino and has been there for so long. They won't mess up just because of the issue that you've brought them. They'll definitely have you satisfied by what's right according to their rules.

Keep us updated on what has happened when they've come to you finally and finally has solved it.

This is trusted exchange as compared to others casino.It had a very good reputation from most of the forum member.Because the forum member was not showing any issues like this before.Backjack was played by many of the forum users.I had not get any negative feedback from this .Before giving a feedback all should play and here feed

It is better to send those screenshots if needed by the support. You don't have to make things complicated if they're continuously communicating with you.
If they've said that it's already processed then add some more patience and see if it will come into your account within the next day or two.

Yes, it is true I guess. I will be waiting and hopefully all will be fixed soon.
I will surely write the final update message once the payment is cleared.

^ It is different when you transfer ETH to a wallet than the exchange or a gambling casino that has a cold wallet, it takes time before it will process because they are very strict security features and a lot of confirmation before it will successfully process and those could be you are also safe from the double-spending process. I think you need to extend your patience, the bad thing is that FortuneJack did not inform you about this and that you need such time to wait before the transaction will be done.

Maybe wait a lil bit because they are still replying on your case.
Also, if you want, you can send pm also to FJ account here - https://bitcointalksearch.org/user/fortunejack-303298
He's just online today, so he will directly know your case and may process your withdrawal faster.
If you have not done any violation whatsoever, I believe you will get your withdrawal without a problem.
And maybe, move this to the gambling discussion board - https://bitcointalk.org/index.php?board=228.0

I hope you get the withdrawal soon. Don't worry FortuneJack won't lose your money. they are here to be the best casino. Nothing to worry about. Always keep in touch with support so that the problems you face continue to be monitored. Let us know if your withdrawal is complete. If you haven't posted support here on this thread then please take some time to get things done https://bitcointalksearch.org/topic/fortunejackcom-deposit-777-play-with-1777-mbtc-live-casino-slots-betting-774929

Thanks for your input, I am not really understanding all that you say but can tell that the answer to number 1 question is: 3 to 5 minutes. That's how long it usually takes for an ETH transaction to be processed.

What I'm saying is:
1. At first withdrawal how long does it take for you to receive it in your wallet?

2. Withdrawals and support requests are not your only thing, so please be patient. But in reality you end up canceling the withdrawal being processed after a few days, which is a fatal error that causes the funds to be withheld.

3. The density of the ETH network, obviously will be very supportive where this can happen in all blocks, and if you understand ETH withdrawals you should know that this density is normal.

Fortunejack won't get their reputation bad just because of a withdrawal issue. I'm sure fj will pay you once they fix the issue on their end so just wait patiently and you'll surely get paid. Once a gambling site really wanted their reputation to uphold then paying their gamblers is one of a must. Just contact them on what dothebeats provided and ask about the update on your withdrawal situation, just don't do it many times. You can start a scam accusation thread if you didn't get paid at all but atm, all you can do is wait.

You can upload the screenshots to an image hosting website such as imgur.com then post the links here.
But I don't think there is any need for this since you are not accusing them of any thing yet and hence you don't have to prove anything. You will need to do this if you decide to create a scam accusation thread.

Since they didn't give you the transaction id then most likely they didn't process your withdrawal request yet because of a problem at their end (wallet down for maintenance)!

Thanks a lot everybody for your responses. I do believe they are legit and I shouldn't be worrying more than I already am.

I took all the screenshots already. Is there a way to post them in this thread or maybe better to wait for the issue to be fixed in a hopefully nice manner?

I reinstate that I am not accusing them about any wrongdoing atm, it is just unbelievably weird that a transaction that takes 3 to 5 minutes is now taking 3 days after several confirmations I received about it.

Problem with the ETH network?
Well I haven't had any probelms with the network or whatsoever, I do think if the transaction was processed they should be able to provide you with the confirmation and you can track it as well. The only probelm with the network I see is the surge of fee that is almost transient I hope. Other than that I recommend you to :
1. Keep talking
2. Open a scam accusation thread only if they don't reply to you on the form personally first.
3. Provide details and more information on your case, most probably provide SC and proof
( Don't worry the casino is not a scam for sure and they would be able to assist you better, I think there might be some issues which the chat assistant might not have a hang of)
"There are casinos you should worry about, fortune jack is not one of them."
Hopefully your problem would be solved asap.

This is actually my first time reading something like this for FortuneJack. I know they ask for KYC quite often, but I thought they will process it as soon as possible. What might be the problem with the ETH network that the withdrawal took so long?
I'm sure they will resolve it. It has to be resolved, unless they want their reputation to get some mess. You should give proofs though. They'll resolve this in no time.

They have been active on the forum for a long time and if you ask me they have also built a solid and reliable reputation over the years. They are also quite active with promotions on the forum. And more importantly, they are active on the forum and can solve your problems directly with them here as well. This often works even more powerfully than via the helpdesk of the site. But it is possible that they will still help you via email. Several issues have already been resolved through the forum. A PM to Fortunejack seems like the best choice right now.

ya.ya.yo!

Thank you for the advice, I also believe it's somewhat weird that for this amount such issue is going. I will follow your advice and be a bit more patient.


Thank you, I totally will. And follow your advices as well.

You can go and ask your query here: https://bitcointalk.org/index.php?topic=774929.10780

It is not self-moderated so all your posts will not be deleted and will be entertained very easily. It's weird that a casino such as FJ is having problems on withdrawals less than $10k even though they're of the biggest casinous out there. Flooding them in chat will likely result to you being ignored and banned for spamming so it's good that you raised it hear. Perhaps it's some just issues on their part and nothing really major, but yeah try contacting them on the link I provided and see if you'll get this resolved soon.

Since they are responding to your chats, I will still advise you to wait a bit.  Really this days to my end I have network challenges. The network I am using to browse for about 2 days now no network. It was today the network came and it is very slow. Probably they are facing some technological challenges. I do not think it will be possible for you to withdraw it from another BTC address.. because the cash has already been sent to the address you provided. But the transaction is not successful they have to revive the money to your account by then you can use another wallet to do the transaction.

But if the thing is persistent, you can proceed to scam and accusation Board and lay down the complain there with enough evidences, screen shot of the transaction, reason of the transaction which you have mentioned. And other images of evidence.  But I still believe Fortune Jack  is a reputable company in this forum. So I am still appealing to you to calm down.

Hi everybody,

I decided to write a post here because I am finding myself in a situation in which I feel really worried and helpless.

EDIT:
SINCE FEW OF THE ANSWERS POINT OUT TO THE FACT THAT FORTUNEJACK IS A WELL RESPECT ONLINE CASINO, I WILL SAY IT AT FIRST.
I AM NOT GIVING A DEFAMATORY WITNESSING ABOUT MY EXPERIENCE WITH THEM. IT IS JUST AN ISSUE I AM FACING AND I DON'T KNOW HOW TO SOLVE

A couple of days ago, I registered on FortuneJack casino and deposited in ETH about 300$, which I lost.
Since they have bonuses for the 2nd and 3rd deposit I decided depositing again, always in ETH, about the same amount. Magically, I won more than 5,000$. I cashed out 4300$, then 500$ after some more winning, always using ETH. I lost the remaining 1,000$ left in my account but was overall obviously happy about the experience.

I was actually waiting to receive the cash out to deposit again for the 3rd bonus but it has been now the 3rd day in a row than I am unable to receive the money I won.

At first, they asked me to proceed with the KYC verification, which is totally reasonable and I instantly did. In the morning they approved my identity verification and informed me by email that the payment would be processed shortly. Never received it.

When I asked for some explanation on the 2nd day, they told me that there is an issue with the ETH transactions, but it would be fixed during the day.
Never received it.

Today is the 3rd day and I was informed by email that the issue would be fixed during the day but, again, never received it.

The customer support always promptly replies in the chat but they are unable to give me any help whatsoever.
Since the issue is with the ETH transactions, I asked for some option, for instance to cash out in a different crypto currency, accepting any converting ratio they would choose, not possible. They told me the transaction was already processed and the issue lies in the ETH network. I then asked for a hash transaction ID, but they told me they don't have it.
I asked to cancel my withdrawal requests, let me play and eventually cash out in a different crypto currency. Not possible.

I am not here to talk bad about the casino or to give a defamatory feedback but I start to feel worried about the whole thing.

Can somebody please advice me how to proceed? I saw FortuneJack has also account here promoting his services, can anybody from the team let me know how we can fix this issue?

Thanks