cex.io Bitcoin Deposit got 25 Confirmed and still pending?

Rodrick12

newbie

Activity: 23

Merit: 0

Quote from: Rodrick12 on December 22, 2017, 03:35:59 PM

Quote from: theblueicy on December 18, 2017, 05:42:02 AM

Just wondering is this normal? because its more then 6 confirm and its been 6 hours

Similar situation here. Stuck at 2 of 3 confirmations - but the transaction has in fact tens of confirmations on the blockchain...

To CEX.Io: What is the reason for this? The transaction HAS BEEN confirmed plenty of times, why it is not on our accounts already?

To CexIo credit: BTCs have been finally credited. To CexIo debit: holding my BTCs has caused potential loss of revenues.

magneto

hero member

Activity: 1666

Merit: 753

Just wait. And keep contacting support until they respond. There isn't a whole lot you can do in this situation, if your transaction is indeed confirmed. Another thing you could potentially do is reply to cex.io on twitter, reply to their tweets and tag them in it. People seem to have some degree of success with that.

Should have done your research before you deposited funds into their system, however. I've probably seen around 10 threads at least made about cex.io withdrawals and deposits being delayed for no reason.

Quote from: theblueicy on December 23, 2017, 01:33:23 AM

Quote from: Rodrick12 on December 22, 2017, 04:13:19 PM

Quote from: theblueicy on December 21, 2017, 07:52:22 PM

Quote from: Slow death on December 21, 2017, 09:23:05 AM

Quote from: theblueicy on December 20, 2017, 05:29:52 PM

Quote from: CEX on December 20, 2017, 12:35:41 PM

We will try to find out what is the reason and ensure that you receive your BTC.

Still pending after so many days, I used to have my BTC sold already, price are lower now...

It is very annoying the situation that you are going through and the fact that they take a long time to respond and solve your case becomes even more worrying, you already have losses because of this problem and the question is if they will compensate you

Quote from: theblueicy on December 21, 2017, 06:14:45 AM

still stuck in CEX.IO

You have to be calm and if a few days your problem is not solved, so you must create a thread in this section: Scam Accusations

I know, but last time when I withdrawal USD from CEX.IO it took about 30~40 days to completer, so maybe they are just slow as hell, I would wait a bit more

I think this is a different issue: with the fiat I can imagine problems with the banks, but in this case, the blockchain clearly says that the transaction has got multiple confirmations. Either they are just holding back our BTC for whatever reason, or there is an issue with their software. In both cases, they are responsible for that, thus *they* make us lose money.

Still no reply and stuck in CEX.IO, I will surely not use it again after this

Yep, if you don't feel comfortable with using a particular exchange, then don't use it.

theblueicy

newbie

Activity: 15

Merit: 0

Quote from: Rodrick12 on December 22, 2017, 04:13:19 PM

Quote from: theblueicy on December 21, 2017, 07:52:22 PM

Quote from: Slow death on December 21, 2017, 09:23:05 AM

Quote from: theblueicy on December 20, 2017, 05:29:52 PM

Quote from: CEX on December 20, 2017, 12:35:41 PM

We will try to find out what is the reason and ensure that you receive your BTC.

Still pending after so many days, I used to have my BTC sold already, price are lower now...

https://imgur.com/UA6yN61

It is very annoying the situation that you are going through and the fact that they take a long time to respond and solve your case becomes even more worrying, you already have losses because of this problem and the question is if they will compensate you

Quote from: theblueicy on December 21, 2017, 06:14:45 AM

still stuck in CEX.IO

You have to be calm and if a few days your problem is not solved, so you must create a thread in this section: Scam Accusations

I know, but last time when I withdrawal USD from CEX.IO it took about 30~40 days to completer, so maybe they are just slow as hell, I would wait a bit more

I think this is a different issue: with the fiat I can imagine problems with the banks, but in this case, the blockchain clearly says that the transaction has got multiple confirmations. Either they are just holding back our BTC for whatever reason, or there is an issue with their software. In both cases, they are responsible for that, thus *they* make us lose money.

Still no reply and stuck in CEX.IO, I will surely not use it again after this

Rodrick12

newbie

Activity: 23

Merit: 0

Quote from: theblueicy on December 21, 2017, 07:52:22 PM

Quote from: Slow death on December 21, 2017, 09:23:05 AM

Quote from: theblueicy on December 20, 2017, 05:29:52 PM

Quote from: CEX on December 20, 2017, 12:35:41 PM

We will try to find out what is the reason and ensure that you receive your BTC.

Still pending after so many days, I used to have my BTC sold already, price are lower now...

https://imgur.com/UA6yN61

It is very annoying the situation that you are going through and the fact that they take a long time to respond and solve your case becomes even more worrying, you already have losses because of this problem and the question is if they will compensate you

Quote from: theblueicy on December 21, 2017, 06:14:45 AM

still stuck in CEX.IO

You have to be calm and if a few days your problem is not solved, so you must create a thread in this section: Scam Accusations

I know, but last time when I withdrawal USD from CEX.IO it took about 30~40 days to completer, so maybe they are just slow as hell, I would wait a bit more

I think this is a different issue: with the fiat I can imagine problems with the banks, but in this case, the blockchain clearly says that the transaction has got multiple confirmations. Either they are just holding back our BTC for whatever reason, or there is an issue with their software. In both cases, they are responsible for that, thus *they* make us lose money.

Rodrick12

newbie

Activity: 23

Merit: 0

Quote from: theblueicy on December 18, 2017, 05:42:02 AM

Just wondering is this normal? because its more then 6 confirm and its been 6 hours

Similar situation here. Stuck at 2 of 3 confirmations - but the transaction has in fact tens of confirmations on the blockchain...

To CEX.Io: What is the reason for this? The transaction HAS BEEN confirmed plenty of times, why it is not on our accounts already?

theblueicy

newbie

Activity: 15

Merit: 0

Quote from: Slow death on December 21, 2017, 09:23:05 AM

Quote from: theblueicy on December 20, 2017, 05:29:52 PM

Quote from: CEX on December 20, 2017, 12:35:41 PM

We will try to find out what is the reason and ensure that you receive your BTC.

Still pending after so many days, I used to have my BTC sold already, price are lower now...

https://imgur.com/UA6yN61

It is very annoying the situation that you are going through and the fact that they take a long time to respond and solve your case becomes even more worrying, you already have losses because of this problem and the question is if they will compensate you

Quote from: theblueicy on December 21, 2017, 06:14:45 AM

still stuck in CEX.IO

You have to be calm and if a few days your problem is not solved, so you must create a thread in this section: Scam Accusations

I know, but last time when I withdrawal USD from CEX.IO it took about 30~40 days to completer, so maybe they are just slow as hell, I would wait a bit more

Slow death

legendary

Activity: 3164

Merit: 1127

Leading Crypto Sports Betting & Casino Platform

Quote from: theblueicy on December 20, 2017, 05:29:52 PM

Quote from: CEX on December 20, 2017, 12:35:41 PM

We will try to find out what is the reason and ensure that you receive your BTC.

Still pending after so many days, I used to have my BTC sold already, price are lower now...

It is very annoying the situation that you are going through and the fact that they take a long time to respond and solve your case becomes even more worrying, you already have losses because of this problem and the question is if they will compensate you

Quote from: theblueicy on December 21, 2017, 06:14:45 AM

still stuck in CEX.IO

You have to be calm and if a few days your problem is not solved, so you must create a thread in this section: Scam Accusations

theblueicy

newbie

Activity: 15

Merit: 0

still stuck in CEX.IO

theblueicy

newbie

Activity: 15

Merit: 0

Quote from: CEX on December 20, 2017, 12:35:41 PM

We will try to find out what is the reason and ensure that you receive your BTC.

Still pending after so many days, I used to have my BTC sold already, price are lower now...

https://imgur.com/UA6yN61

CEX

legendary

Activity: 1227

Merit: 1003

We will try to find out what is the reason and ensure that you receive your BTC.

theblueicy

newbie

Activity: 15

Merit: 0

UPDATE: Support never reply, I was plan to sell my BTC right after deposit, lost atleast 600 USD Already because I cant sell it

More then 40 confirmation and still pending in CEX.IO:(

Userid up107881762

passwordnow

hero member

Activity: 3136

Merit: 591

Leading Crypto Sports Betting & Casino Platform

Contact their support, cryptocurrencies are starting to make it's popularity greatly. The blow of registered accounts from exchanges are being affected and it's also causing them some delays when it comes to other users, just contact them and for sure you will be fine after it.

dbpopescu

newbie

Activity: 8

Merit: 0

don't!
bother!
contacting!
wait it out!

OmegaStarScream

staff

Activity: 3500

Merit: 6152

It says 3 confirmations required on their FAQ so It's not normal but according to their tweet an hour ago, It seems like they are having a lot of new users. It wouldn't hurt to contact support just to be sure though.

theblueicy

newbie

Activity: 15

Merit: 0

Just wondering is this normal? because its more then 6 confirm and its been 6 hours

Topic: cex.io Bitcoin Deposit got 25 Confirmed and still pending? (Read 201 times)