CEX.IO BTC Deposit Issue | Bitcointalksearch.org

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: celjc on July 12, 2018, 10:48:41 PM

Quote from: CEX on July 11, 2018, 04:35:53 AM

Quote from: celjc on July 10, 2018, 08:39:47 PM

I deposited BTC in CEX but still PENDING for almost 7 hours now. It was confirmed in the blockchain but it doesn't show in the CEX balance.

Is this normal?

Dear celjc,
Thank you for your post.

In order to check all the details of your claim, would you be so kind to send us your support ticket number in case you already have one? Also, it would be great if you could provide us with your user ID.

Looking forward to your reply.

I was requested to download a file and submit it back as a requirement for your AML & KYC Procedure. If I will send it today, when will i possibly be approved?

Thank you very much!

Dear celjc,
Thank you for cooperation.

We have received your private message with user ID and support ticket number and already contacted our Compliance department in order to speed-up your recently provided AML/KYC form check. Please standby.

Let us know if any further questions arise.

celjc

member

Activity: 147

Merit: 12

The TRUTH shall set you free ;-)

Quote from: CEX on July 11, 2018, 04:35:53 AM

Quote from: celjc on July 10, 2018, 08:39:47 PM

I deposited BTC in CEX but still PENDING for almost 7 hours now. It was confirmed in the blockchain but it doesn't show in the CEX balance.

Is this normal?

Dear celjc,
Thank you for your post.

In order to check all the details of your claim, would you be so kind to send us your support ticket number in case you already have one? Also, it would be great if you could provide us with your user ID.

Looking forward to your reply.

I was requested to download a file and submit it back as a requirement for your AML & KYC Procedure. If I will send it today, when will i possibly be approved?

Thank you very much!

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: celjc on July 10, 2018, 08:39:47 PM

I deposited BTC in CEX but still PENDING for almost 7 hours now. It was confirmed in the blockchain but it doesn't show in the CEX balance.

Is this normal?

Dear celjc,
Thank you for your post.

In order to check all the details of your claim, would you be so kind to send us your support ticket number in case you already have one? Also, it would be great if you could provide us with your user ID.

Looking forward to your reply.

jossiel

hero member

Activity: 3220

Merit: 636

DGbet.fun - Crypto Sportsbook

Have you tried contacting their support? it's almost a basic problem on cex.io right now and there are so much problems that are posted to their main thread.

CEX.IO Bitcoin Exchange ** Buy Bitcoins with Cards in iOS / Android App

Post your concern there and you'll be assists by this account CEX.IO and will get straight to your problem.

celjc

member

Activity: 147

Merit: 12

The TRUTH shall set you free ;-)

I deposited BTC in CEX but still status is "PENDING" for almost 7 hours now. It was confirmed in the blockchain but it doesn't show in the CEX balance.

Is this normal?

Topic: CEX.IO BTC Deposit Issue (Read 149 times)