Author

Topic: CEX.IO Fiat Withdrawal - up113505355 (Read 198 times)

newbie
Activity: 2
Merit: 0
January 08, 2018, 06:41:07 PM
#7
@ CEX.io

what happened to withdraws to visa cards?

not working

Dear Users,

Card withdrawals are currently under technical maintenance. Service proper operation will be restored in the nearest time possible.

Please take our apologies for the inconveniences.

Mia Barrett - Today at 09:27
newbie
Activity: 3
Merit: 0
January 06, 2018, 01:40:53 PM
#6
By any chance is this a withdrawal to a U.S. based Mastercard?
Trying to find out about the functionality of withdrawals from CEX.IO for users in the United States.
-- Thanks
newbie
Activity: 4
Merit: 0
January 06, 2018, 07:50:16 AM
#5
It is possible as far as it often happens that the banks reflect that the money was deducted from the account while they are actually credited. Kindly check the situation with the bank.
If the situation persists, tell us your user ID or support ticket number. We will try to investigate the case.

Now the deducted amount is released back to my bank account.

But the withdrawed amount from cex.io is still not showing on my bank account

*update - fund has reached my bank account.

but just one question. why is there a deduction before the actual crediting of fund into the bank?
newbie
Activity: 4
Merit: 0
January 05, 2018, 05:13:39 AM
#4
It is possible as far as it often happens that the banks reflect that the money was deducted from the account while they are actually credited. Kindly check the situation with the bank.
If the situation persists, tell us your user ID or support ticket number. We will try to investigate the case.

Now the deducted amount is released back to my bank account.

But the withdrawed amount from cex.io is still not showing on my bank account
newbie
Activity: 4
Merit: 0
January 04, 2018, 04:34:49 PM
#3
It is possible as far as it often happens that the banks reflect that the money was deducted from the account while they are actually credited. Kindly check the situation with the bank.
If the situation persists, tell us your user ID or support ticket number. We will try to investigate the case.

Hi

UserId : up113505355

support ticket number : 594633
CEX
legendary
Activity: 1227
Merit: 1003
January 04, 2018, 12:46:36 PM
#2
It is possible as far as it often happens that the banks reflect that the money was deducted from the account while they are actually credited. Kindly check the situation with the bank.
If the situation persists, tell us your user ID or support ticket number. We will try to investigate the case.
newbie
Activity: 4
Merit: 0
January 04, 2018, 02:02:13 AM
#1
Hi

Does anyone uses CEX.io and encountered an issue of Fiat withdrawal to my debit mastercard where the withdrawal process at CEX.io is a success and I've got the confirmation email from them.

I understand that the fund will need a couple of days to be credited to my bank account associated with my debit mastercard.

But instead, the same amount that i withdrawn from CEX.io is actually being deducted from my bank account!!!! why is that so?

Have lodged a ticket and waiting for their reply. but when i went to sites like https://www.trustpilot.com/ , some people with the same issue as me are saying that CEX.io didn't respond to them. I am very worried.

No one would ever want to lose money like that..
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