CEx.io - Has anybody withdrawn crypto/fiat sucessfully recently?

bonooll

member

Activity: 102

Merit: 10

Quote from: JJ17 on June 24, 2017, 03:43:50 PM

Well, my verification plus request has not been processed now since 3 weeks despite multiple reminders.

Same experience with payment cards, the first one (VISA) did not work and I did not receive a clear explenation why it was not working and the Mastercard has not been verified since more than a week now neither.

I' dont know how many new customer are coming in, but it is unacceptable to take new ones in if simple requestst of the existing ones can't even be processed. Since weeks now I am unable to move my funds.

3 weeks?? me 7 weeks!
I see they are not only busy but also just simply telling you dont trade with them Wink

JJ17

newbie

Activity: 15

Merit: 0

Well, my verification plus request has not been processed now since 3 weeks despite multiple reminders.

Same experience with payment cards, the first one (VISA) did not work and I did not receive a clear explenation why it was not working and the Mastercard has not been verified since more than a week now neither.

I' dont know how many new customer are coming in, but it is unacceptable to take new ones in if simple requestst of the existing ones can't even be processed. Since weeks now I am unable to move my funds.

CEX

legendary

Activity: 1227

Merit: 1003

We kindly apologize for the delay in processing support tickets and verification requests. It is connected with a huge inflow of new customers. We are already working on improving support and compliance services. You can read more here.

JamesBold

jr. member

Activity: 60

Merit: 1

I'm waiting 14 days now for identity to verify. They said definitely won't take longer than a month. Will see.