I never got my 5.5 BCH. Support won't respond! It's been over a month! I finally got my Bitcoins unfrozen, but I never got credited the 5.5 Bitcoin Cash coins. Did anyone else experience loss of BCH from CEX?
I've waited a long time with support no luck. CEX owes me ~5.5 BCH. They froze my account for verification from July 15th-August 8th and I had 5.5 BTC pending. Then during Aug 1 hardfork, I would have had 5.5 BCH forked Bitcoin Cash coins. But when CEX unfroze my 5.5 BTC, I never got credited the 5.5 BCH, too. It's been like 2-3 months now.
Topic: Cex.io has finally credit its users BCH/BCC after all promise of support (Read 2377 times)
September 12, 2017, 05:30:01 PM
August 09, 2017, 04:14:15 PM
Thank you, CEX. I finally got my Bitcoins unfrozen, and that's awesome, but I still did not get the BCH though credited to me. Will be reaching out to support
August 07, 2017, 05:07:38 AM
Around July I deposited BTC into CEX and they froze my deposits, and it's still pending. They say I need to update KYC/verification. I sent them all the necessary verification including payment stubs, bank statements, exchange screenshots. It's been almost a month, and the verification process still going. I was verified before and been trading with them with decent volume, and all a sudden they slap me with additional KYC. I understand, I complied. But why the heck you gotta hold my Bitcoins? Give them back to me!!!!
Hi! Please, provide us with your User ID so that we could investigate the issue.
August 07, 2017, 05:07:02 AM
Please be informed that we have credited Bitcoin Cash and launched BCH trading on CEX.IO. More details here.
hi,
how can we deposit bcash to cex.io ?
it seems there is no bcash wallet
Hi! BCH deposits and withdrawals will be available soon.
August 05, 2017, 06:58:24 PM
Around July I deposited BTC into CEX and they froze my deposits, and it's still pending. They say I need to update KYC/verification. I sent them all the necessary verification including payment stubs, bank statements, exchange screenshots. It's been almost a month, and the verification process still going. I was verified before and been trading with them with decent volume, and all a sudden they slap me with additional KYC. I understand, I complied. But why the heck you gotta hold my Bitcoins? Give them back to me!!!!
August 05, 2017, 01:01:11 PM
Please be informed that we have credited Bitcoin Cash and launched BCH trading on CEX.IO. More details here.
Thx I see the BCH now
Me either... but it's pointless. I have BTC in few exchanges and CEX is one of the last who made BCH balances accessible. And now it's pointless as BCH price is low to 230$ instead of 700. But it's all my fault. To trust exchanges in this situaltion instead of having coins under my keys.
August 05, 2017, 11:18:59 AM
Please be informed that we have credited Bitcoin Cash and launched BCH trading on CEX.IO. More details here.
Thx I see the BCH now
August 04, 2017, 01:49:50 PM
Please be informed that we have credited Bitcoin Cash and launched BCH trading on CEX.IO. More details here.
thank you CEX.IO for BCH credit in our account.
August 04, 2017, 12:39:44 PM
Please be informed that we have credited Bitcoin Cash and launched BCH trading on CEX.IO. More details here.
hi,
how can we deposit bcash to cex.io ?
it seems there is no bcash wallet
August 04, 2017, 04:41:00 AM
Please be informed that we have credited Bitcoin Cash and launched BCH trading on CEX.IO. More details here.
August 03, 2017, 08:30:31 AM
Good day!
Please, be patient about the split, we are working on it. More details on our blog.
Thank you for understanding!
Please, be patient about the split, we are working on it. More details on our blog.
Thank you for understanding!
Dear Sir,
Thank you and appreciate your fast response.
Cheers,
bitcoin.cash
August 03, 2017, 07:46:21 AM
Good day!
Please, be patient about the split, we are working on it. More details on our blog.
Thank you for understanding!
Please, be patient about the split, we are working on it. More details on our blog.
Thank you for understanding!
August 03, 2017, 02:32:54 AM
Good email response
================
Dear xxx xxx
CEX.IO team is working on split, we need some more time to correctly split the coins. Kindly don't worry funds will be split as assured by CEX.IO
Best Regards
Xxxxx
Supervisor
================
================
Dear xxx xxx
CEX.IO team is working on split, we need some more time to correctly split the coins. Kindly don't worry funds will be split as assured by CEX.IO
Best Regards
Xxxxx
Supervisor
================
August 03, 2017, 01:46:56 AM
Let us see ...
Otherwise, this thread will be popular
Otherwise, this thread will be popular
August 02, 2017, 09:32:30 AM
Let's wait. I am also holding BTC on cex.io. Obviously it takes some time to split BTC.
August 02, 2017, 07:32:42 AM
https://www.theverge.com/2017/8/1/16075276/bitcoin-cash-hard-fork-coinbase
"As a prelude to the split, Bitcoin trading platforms like CEX.io suspended Bitcoin withdrawals beforehand. CEX.io will allow both cryptocurrencies and split the coins for its customers. CEX.io chief marketing officer Eugene Kovalyk says, “Whether we will list Bitcoin Cash as a new trading pair depends on the demand. If demand is big we should consider adding it definitely...No one should lose Bitcoin Cash on our platform.” "
SOO??? where are our BCC?
"As a prelude to the split, Bitcoin trading platforms like CEX.io suspended Bitcoin withdrawals beforehand. CEX.io will allow both cryptocurrencies and split the coins for its customers. CEX.io chief marketing officer Eugene Kovalyk says, “Whether we will list Bitcoin Cash as a new trading pair depends on the demand. If demand is big we should consider adding it definitely...No one should lose Bitcoin Cash on our platform.” "
SOO??? where are our BCC?
August 02, 2017, 01:20:59 AM
Cex users just got played. Even with the first mail, they didn't really commit themselves by saying users will be given the other part of the chain. I think it was a strategy to lure gullible users anyway. Like franky1 said, it is really an immoral act.
They still haven't promised anything yet though, and they still did not give anything concrete; this could mean anything unless I am mistaking the whole context;
They still haven't promised anything yet though, and they still did not give anything concrete; this could mean anything unless I am mistaking the whole context;
Quote
If the hard fork happens, we will split only those Bitcoins that are on accounts of CEX.IO users and deposited before the possible hard fork, namely, 12:20 PM (UTC), August, 1st.
August 02, 2017, 01:04:19 AM
but everyone knows this split is for bch/bcc so why complicating issues and defending them?
everyone knows there was an intentional bch altcoin occuring
but the email was so vague/subtle to not mention bch and only mention the risks of a segwit split. that it played people about the november-august drama of segwit UASF... but never mentioned the separate BCH event
not illegal, just immoral
its like not reading the small print, and just assuming it will be ok
P.S im not defending them, im clarifying that third parties should not be trusted and people should not assume best intentions of third parties
August 02, 2017, 12:58:01 AM
firstly if you dont have access to the privkeys, then you dont have control.
secondly from reading the email literally. it is talking about the bip141/148 split (which has not occured).
imagine it this way
group1 want segwit via november to november miner consensus
group2 want segwit via a august first mandatory change
group3 want segwit via a july to august miner consensus
group4 want an altcoin branded bch that begins in august
the email is talking about 1.2.3... and the possible issues concerning 123 that might (but didnt) cause a split.
the group4 got a altcoin but cex never promised anything related to group4, nor mentioned anything related to BCH.
BCH is an entirely different and separate piece of drama and event that just so happen to occur on the same proposed date.
the email does not mention anything about giving access to BCH
seems cex intentionally remained subtle about what they would protect/accept to make people unaware of what cex was actually proposing to honour.
not illegal but immoral by not being clear about all possible eventualities
lesson to learn stop trusting third parties
secondly from reading the email literally. it is talking about the bip141/148 split (which has not occured).
imagine it this way
group1 want segwit via november to november miner consensus
group2 want segwit via a august first mandatory change
group3 want segwit via a july to august miner consensus
group4 want an altcoin branded bch that begins in august
the email is talking about 1.2.3... and the possible issues concerning 123 that might (but didnt) cause a split.
the group4 got a altcoin but cex never promised anything related to group4, nor mentioned anything related to BCH.
BCH is an entirely different and separate piece of drama and event that just so happen to occur on the same proposed date.
the email does not mention anything about giving access to BCH
seems cex intentionally remained subtle about what they would protect/accept to make people unaware of what cex was actually proposing to honour.
not illegal but immoral by not being clear about all possible eventualities
lesson to learn stop trusting third parties
so we're be freaked by the email right?
but everyone knows this split is for bch/bcc so why complicating issues and defending them?
August 02, 2017, 12:54:57 AM
firstly if you dont have access to the privkeys, then you dont have control.
secondly from reading the email literally. it is talking about the bip141/148 split (which has not occured).
imagine it this way
group1 want segwit via november to november miner consensus
group2 want segwit via a august first mandatory change
group3 want segwit via a july to august miner consensus
group4 want an altcoin branded bch that begins in august
the email is talking about 1.2.3... and the possible issues concerning 123 that might (but didnt) cause a split.
the group4 got a altcoin but cex never promised anything related to group4, nor mentioned anything related to BCH.
BCH is an entirely different and separate piece of drama and event that just so happen to occur on the same proposed date.
the email does not mention anything about giving access to BCH
seems cex intentionally remained subtle about what they would protect/accept to make people unaware of what cex was actually proposing to honour.
not illegal but immoral by not being clear about all possible eventualities
lesson to learn stop trusting third parties
secondly from reading the email literally. it is talking about the bip141/148 split (which has not occured).
imagine it this way
group1 want segwit via november to november miner consensus
group2 want segwit via a august first mandatory change
group3 want segwit via a july to august miner consensus
group4 want an altcoin branded bch that begins in august
the email is talking about 1.2.3... and the possible issues concerning 123 that might (but didnt) cause a split.
the group4 got a altcoin but cex never promised anything related to group4, nor mentioned anything related to BCH.
BCH is an entirely different and separate piece of drama and event that just so happen to occur on the same proposed date.
the email does not mention anything about giving access to BCH
seems cex intentionally remained subtle about what they would protect/accept to make people unaware of what cex was actually proposing to honour.
not illegal but immoral by not being clear about all possible eventualities
lesson to learn stop trusting third parties
so we're be freaked by the email right?
August 02, 2017, 12:39:45 AM
firstly if you dont have access to the privkeys, then you dont have control.
secondly from reading the email literally. it is talking about the bip141/148 split (which has not occured).
imagine it this way
group1 want segwit via november to november miner consensus
group2 want segwit via a august first mandatory change
group3 want segwit via a july to august miner consensus
group4 want an altcoin branded bch that begins in august
the email is talking about 1.2.3... and the possible issues concerning 123 that might (but didnt) cause a split.
the group4 got a altcoin but cex never promised anything related to group4, nor mentioned anything related to BCH.
BCH is an entirely different and separate piece of drama and event that just so happen to occur on the same proposed date.
the email does not mention anything about giving access to BCH
seems cex intentionally remained subtle about what they would protect/accept to make people unaware of what cex was actually proposing to honour.
not illegal but immoral by not being clear about all possible eventualities
lesson to learn stop trusting third parties
secondly from reading the email literally. it is talking about the bip141/148 split (which has not occured).
imagine it this way
group1 want segwit via november to november miner consensus
group2 want segwit via a august first mandatory change
group3 want segwit via a july to august miner consensus
group4 want an altcoin branded bch that begins in august
the email is talking about 1.2.3... and the possible issues concerning 123 that might (but didnt) cause a split.
the group4 got a altcoin but cex never promised anything related to group4, nor mentioned anything related to BCH.
BCH is an entirely different and separate piece of drama and event that just so happen to occur on the same proposed date.
the email does not mention anything about giving access to BCH
seems cex intentionally remained subtle about what they would protect/accept to make people unaware of what cex was actually proposing to honour.
not illegal but immoral by not being clear about all possible eventualities
lesson to learn stop trusting third parties
August 02, 2017, 12:37:34 AM
If you don't control your private keys, then you don't own your coins.
How many times do people need to have this mantra recited ?
Maybe Cex.io is enjoying your BCH and you get to just be their BitCH ?
How many times do people need to have this mantra recited ?
Maybe Cex.io is enjoying your BCH and you get to just be their BitCH ?
I dont think they are not going to give our BCH....
That will make Cex.io be the worst exchange ever...
August 02, 2017, 12:10:25 AM
If you don't control your private keys, then you don't own your coins.
How many times do people need to have this mantra recited ?
Maybe Cex.io is enjoying your BCH and you get to just be their BitCH ?
How many times do people need to have this mantra recited ?
Maybe Cex.io is enjoying your BCH and you get to just be their BitCH ?
August 01, 2017, 11:38:26 PM
cex is a bad site, got scammed before. Go to gemini.
August 01, 2017, 11:30:12 PM
They plan to support BCC/BCH earlier, encouraging users to deposit before the split. Now the split has taken place but nothing has happen on their site.
this is the email they sent earlier:
first email
second email
this is the email they sent earlier:
first email
Quote
Are You Prepared for August, 1st?
As you know, on August, 1st, a a BIP 148 UASF (a user activated soft fork) will be activated to trigger Segregated Witness. The release may result in a chain split. In this case, it is highly important that your coins are split correctly. Otherwise, you can lose funds.
Coin Splitting Without Any Hassles
CEX.IO has been actively preparing for the SegWit. If the chain split happens, then we will split your coins correctly, including the creation of new private keys and new wallets.
You are welcome to deposit your Bitcoins to your account on CEX.IO exchange, better 12 hours before August, 1st, 2017, 03:00:00 GMT+0300 (EEST).
Limitations for Bitcoin Deposits and Withdrawals
We also inform you that we will disable Bitcoin deposits and withdrawals in 12 hours before August, 1st, 2017, 03:00:00 GMT+0300 (EEST). Deposits and withdrawals for Bitcoin will be enabled again after a certain fork is supported for sure.
As you know, on August, 1st, a a BIP 148 UASF (a user activated soft fork) will be activated to trigger Segregated Witness. The release may result in a chain split. In this case, it is highly important that your coins are split correctly. Otherwise, you can lose funds.
Coin Splitting Without Any Hassles
CEX.IO has been actively preparing for the SegWit. If the chain split happens, then we will split your coins correctly, including the creation of new private keys and new wallets.
You are welcome to deposit your Bitcoins to your account on CEX.IO exchange, better 12 hours before August, 1st, 2017, 03:00:00 GMT+0300 (EEST).
Limitations for Bitcoin Deposits and Withdrawals
We also inform you that we will disable Bitcoin deposits and withdrawals in 12 hours before August, 1st, 2017, 03:00:00 GMT+0300 (EEST). Deposits and withdrawals for Bitcoin will be enabled again after a certain fork is supported for sure.
second email
Quote
SegWit and CEX.IO Operation Updates
According to the recent events in the cryptocurrency industry, namely the overwhelming support of SegWit2x/BIP91, SegWit is more than likely to happen without interruptions. Considering this, please be informed about the following updates:
CEX.IO is still supporting SegWit and actively following the news.
If the hard fork happens, we will split only those Bitcoins that are on accounts of CEX.IO users and deposited before the possible hard fork, namely, 12:20 PM (UTC), August, 1st.
There will be NO limitations for Bitcoin deposits and withdrawals on CEX.IO, including the 1st of August. But we reserve the right to suspend them in case of unpredictable conditions, in particular, hard fork activation. We encourage you to monitor the article on our blog for updates.
Please, let us also remind you that there is a chance of considerable Bitcoin price fluctuations on the market, which can be favourable for cryptocurrency trading.
According to the recent events in the cryptocurrency industry, namely the overwhelming support of SegWit2x/BIP91, SegWit is more than likely to happen without interruptions. Considering this, please be informed about the following updates:
CEX.IO is still supporting SegWit and actively following the news.
If the hard fork happens, we will split only those Bitcoins that are on accounts of CEX.IO users and deposited before the possible hard fork, namely, 12:20 PM (UTC), August, 1st.
There will be NO limitations for Bitcoin deposits and withdrawals on CEX.IO, including the 1st of August. But we reserve the right to suspend them in case of unpredictable conditions, in particular, hard fork activation. We encourage you to monitor the article on our blog for updates.
Please, let us also remind you that there is a chance of considerable Bitcoin price fluctuations on the market, which can be favourable for cryptocurrency trading.
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