CEX.IO Over 1 week for Wire withdrawal scam

examplens

legendary

Activity: 3472

Merit: 3507

Crypto Swap Exchange

Quote from: Palombizio on January 10, 2020, 03:40:38 PM

I have received my wire. It is unfortunate that I had to go public in order to get them to help me, but I wanted everyone to know that I did receive my money and they did not scam me.

Now you can lock this thread if your issue solved. Also, edit subject of this topic.
Someone will just read the headline and maybe your first post and accept that it is a fraud come from this exchange. No need to ruin his reputation especially if they did their best to solve the problem.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: Palombizio on January 10, 2020, 03:40:38 PM

I have received my wire. It is unfortunate that I had to go public in order to get them to help me, but I wanted everyone to know that I did receive my money and they did not scam me.

Dear Palombizio,

We highly appreciate that you took the time and updated your post!

Once again, we are sincerely sorry for the delay although it was on the side of the payment provider. Please rest assured that we are constantly making every effort to enhance our platform and provide CEX.IO users with the best services possible.

Thank you for your understanding of the aforementioned situation and we are looking forward to fruitful cooperation with you.

Kindly feel welcome to contact our support team if any concerns appear: https://support.cex.io/hc/en-us/requests/new
Additionally, do not hesitate to join our Telegram community for any comments, questions or conversations on the topic: https://t.me/CEX_IO

$crypto$

legendary

Activity: 2394

Merit: 1049

Smart is not enough, there must be skills

Quote from: Palombizio on January 10, 2020, 03:40:38 PM

I have received my wire. It is unfortunate that I had to go public in order to get them to help me, but I wanted everyone to know that I did receive my money and they did not scam me.

Congratulations, friend, your money has returned, let this issue public know that the problem can be resolved with the public, so the CS and see here and follow up on the process.
I believe that CEX.IO exchange will not embezzle your money.

Palombizio

newbie

Activity: 13

Merit: 0

I have received my wire. It is unfortunate that I had to go public in order to get them to help me, but I wanted everyone to know that I did receive my money and they did not scam me.

Sterbens

sr. member

Activity: 1848

Merit: 341

Duelbits.com

I am happy to see responses like this if the support ticket is slow in the process then the alternative way in this forum is that it provides benefits for all of us so we know everything.
The CEX.IO exchange is an old exchange so it is unlikely they will be a scamer and maybe they will provide the best service for its users.

Railai

member

Activity: 182

Merit: 19

Born Hater!

It's not a scam if it is just a week. I am sorry for the delay but they can take it legally up to 3 weeks, not even initiating the transfer. The only thing you can do is to wait or find a vip contact of a good trader that has direct access to someone that works as support there.

I can advice also to check on linkdin people that work there and try out to message them. The same happened to me with poloniex and luckily someone helped me out instantly and I had my withdraw within 24 hours; even once on coinbase i texted coblee on telegram and I was amazed of how fast it was solved.

I will follow your topic and see what I can do to help you out!

Good luck,

M.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: Palombizio on January 09, 2020, 10:51:39 AM

I initiated a $14,808.15 wire withdrawal from cex.io one week ago on January 2nd. I still have not received my funds. I have sent an email to support almost every day asking where my funds are and nobody will give me an answer. I called support and they told me only the finance team can help me, yet they would not allow me to speak with anyone from the finance team.

Customer support via email only sends me generic pre written responses when the respond and sometimes they go days between communicating at all with me.

They told me that the funds have left their platform yet they refuse to provide with any form of reference number for the wire. I am officially beyond panicked about where my funds are.

If anybody has any ideas of how to help me get my money please let me know. I would be much appreciative.

Withdrawal #11295356322 $14,808.15

Case # 978675

Dear Palombizio,

Thank you for letting us know about your concern and for providing the details.

We are deeply sorry that such a delay has happened with your withdrawal and that we made you question our trustworthiness.

Let us kindly clarify that only General Support Team can be contacted via phone either to take your request and respond via email in detail or to provide you with general guidance. As far as it is impossible to be sure who they are talking to via phone, personal, financial or sensitive info can't be provided due to security reasons.

We have contacted the Finance Team and were notified that the details regarding your withdrawal have been forwarded to the payment partner for further investigation. Please accept our apologies once again for the delay but the processing of the transaction is within their responsibility now. Still, it is needless to say that our Finance Team will keep you updated upon the actual status of the payment.

We highly appreciate your understanding and your patience in this situation is invaluable.

Palombizio

newbie

Activity: 13

Merit: 0

Thank you for the response. I have no idea what to do. Unfortunately this has the potential to hurt my life enormously if not figured out ASAP and we have not made any progress.

Furious 7

hero member

Activity: 2856

Merit: 644

https://duelbits.com/

I hope there is a response from this CEX.IO account https://bitcointalksearch.org/user/cex-148073 if you contact support is difficult and very difficult, hopefully your problem is resolved with the answers from that account.

Palombizio

newbie

Activity: 13

Merit: 0

I initiated a $14,808.15 wire withdrawal from cex.io one week ago on January 2nd. I still have not received my funds. I have sent an email to support almost every day asking where my funds are and nobody will give me an answer. I called support and they told me only the finance team can help me, yet they would not allow me to speak with anyone from the finance team.

Customer support via email only sends me generic pre written responses when the respond and sometimes they go days between communicating at all with me.

They told me that the funds have left their platform yet they refuse to provide with any form of reference number for the wire. I am officially beyond panicked about where my funds are.

If anybody has any ideas of how to help me get my money please let me know. I would be much appreciative.

Withdrawal #11295356322 $14,808.15

Case # 978675

Topic: CEX.IO Over 1 week for Wire withdrawal scam (Read 208 times)