CEX_IO PENDING WITHDRAWAL ISSUE AGAIN

cointicker

newbie

Activity: 25

Merit: 0

Quote from: CEX on March 07, 2018, 04:17:50 AM

Quote from: cointicker on March 06, 2018, 11:50:44 AM

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881

Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593

I have been waiting for 5 days, please cancel them and add to my balance again.

Thanks in advance for any help

The finance department is already looking into your issue, and they should update you as soon as they have any news on the matter.

Dear Cex
Transaction 5770582881 didn’t return to my account yet

Vladivir

newbie

Activity: 3

Merit: 0

Good day to you, dear admins. I have a user up118431731.
02.03.2018 I placed a bid 5765522305 withdrawal usd on the card mastecard. The money is not received, the standby status verification. I ask you to transfer money to me or cancel the transaction and return my dollars to the balance.

vmcrown

newbie

Activity: 22

Merit: 0

I have the same problem.
My tcket ID: 706101

Thanks in advance!

cointicker

newbie

Activity: 25

Merit: 0

Thank you very much for your help and fast response , one of my transaction is not pending anymore, but this transaction: 5764313593 is still PENDING, Could you please handle it?

I will update my status on the forum, thanks in advance.

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: cointicker on March 06, 2018, 11:50:44 AM

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881

Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593

I have been waiting for 5 days, please cancel them and add to my balance again.

Thanks in advance for any help

The finance department is already looking into your issue, and they should update you as soon as they have any news on the matter.

timerland

hero member

Activity: 1526

Merit: 596

Quote from: cointicker on March 06, 2018, 11:50:44 AM

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881

Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593

I have been waiting for 5 days, please cancel them and add to my balance again.

Thanks in advance for any help

They should be able to cancel it. They are still having problems with their withdrawals to bank accounts. Their official explanation is that their banking partners have some problems, not entirely sure what's up though. Been at least a few months as well since the problem first arised.

You can definitely ask them to refund to your account, and after they do that you can trade it for BTC and then withdraw that BTC, or try the withdrawal a second time(may not actually be successful, though). Up to you.

You need to get their attention on the matter. If they haven't responded to your support ticket except with automated messages, that's no good. Try PM'ing them: https://bitcointalk.org/index.php?action=pm;sa=send;u=148073. They have been active on the forum before to resolve issues and hopefully they can help you too.

cointicker

newbie

Activity: 25

Merit: 0

This my second time that I am suffering from this issue

I have tried to wtihdrawal to my Mastercard on 2th of March and 3th of March, these transactions' status are still "PENDING" neither accepted nor rejected, could you please have a look for it ? I have opened ticket but didn't solved:

Ticket id: 700351

Transactions are below:

Date created: 2018-03-03 11:50:58 Date updated: 2018-03-03 11:50:59 Transaction id: 5770582881

Date created: 2018-03-02 07:46:41 DAte uploaded: 2018-03-02 07:46:43 Transaction id: 5764313593

I have been waiting for 5 days, please cancel them and add to my balance again.

Thanks in advance for any help

Topic: CEX_IO PENDING WITHDRAWAL ISSUE AGAIN (Read 98 times)