CEX.io unable to withdraw funds. | Bitcointalksearch.org

CEX

legendary

Activity: 1227

Merit: 1003

Quote from: fakeunholy on January 17, 2023, 03:50:28 AM

Going to make this short and simple, hopefully someone will point me in the right direction.

I made an account on CEX.io in hopes to transfer some of the Bitcoin instantly. Upon registering and paying for ~$3000 BTC, I was prompted to take a selfie with the debit card used for the purchase. I did, and it went through.

Now when I tried to send the BTC to another address, I was prompted YET again to verify my identity. This time through means of Drivers License, International Passport, or National ID Card. I attempted to verify my identity at least 30 times with both my Drivers License and Passport and found I was unable to do so. Every time when I was about 67% done with the verification process, it failed stating there was an error with the documents I provided.

I've since contacted support with no response.

I've even tried to transfer my money into FIAT losing some transaction fees, with no ability to withdraw the money until I "verify" my account.

The images of my documents are not blurry, are indeed high quality, and yet I still get denied every time. I'm hoping someone will point me to the right direction where I can have this situation fixed.

User ID: up158037423

We are sorry to hear that you are having difficulty verifying your identity on CEX.IO. It is important to us that our customers are able to use our services without any issues.

We have investigated your case with our support team and they will be in touch with you shortly to help you resolve this issue. Meanwhile, you may feel free to resubmit your verification application (it should go through this time) and withdraw your assets.

Thank you for your cooperation and understanding.

Potato Chips

hero member

Activity: 2674

Merit: 865

yesssir! 🫡

It appears their reddit account is more active (posted 9 hours ago), see: https://www.reddit.com/user/CEX_IO/

I don't think it's possible to buy without getting kyc'd in cex.io. OP is probably verified already but was asked to reverify or something. The selfie is likely to verify you're the cardholder since afaik you can't use someone else's.

Bitcoin_Arena

copper member

Activity: 2016

Merit: 1777

฿itcoin for all, All for ฿itcoin.

It's advisable to always first have your account verified if you are planning to use a platform that asks for KYC verification. This will help you to avoid any forms of inconveniences. If the verification fails, well, you don't deposit anything there. Simple.

Quote from: fakeunholy on January 17, 2023, 04:12:40 AM

Directly on the website, followed by email. I'll try sending him a PM on-site, although it says he was last online on 1/12/2023.

The suggested profile might help solve your problem. I have seen them help quite a number of users. Don't lose hope.

examplens

legendary

Activity: 3248

Merit: 3098

Quote from: OmegaStarScream on January 17, 2023, 04:00:16 AM

Where did you first contact the support? I would suggest you send their representative a PM if you haven't already[1]. Make sure to give him the ticket ID as well.

[1] https://bitcointalksearch.org/user/cex-148073

maybe their account CEX should be mentioned, earlier I was under the impression that they follow notifications. they mostly responded in a very short time.

Quote from: bitmover on January 17, 2023, 06:27:15 AM

This could some browser incompatibility.

Have you tried in another browser? Like Chrome and or Firefox.

this can also be a problem, also the non-alignment of time zones, that is, the difference in time can complicate the verification process.

bitmover

legendary

Activity: 2212

Merit: 5622

Non-custodial BTC Wallet

Quote from: fakeunholy on January 17, 2023, 03:50:28 AM

Now when I tried to send the BTC to another address, I was prompted YET again to verify my identity. This time through means of Drivers License, International Passport, or National ID Card. I attempted to verify my identity at least 30 times with both my Drivers License and Passport and found I was unable to do so. Every time when I was about 67% done with the verification process, it failed stating there was an error with the documents I provided.

This could some browser incompatibility.

Have you tried in another browser? Like Chrome and or Firefox.

It could also be some plug in problem. I would try to disable all extensions and ad block
I could also try in Private Mode (log in again and try to send)

joniboini

legendary

Activity: 2170

Merit: 1789

Quote from: fakeunholy on January 17, 2023, 03:50:28 AM

I made an account on CEX.io in hopes to transfer some of the Bitcoin instantly. Upon registering and paying for ~$3000 BTC, I was prompted to take a selfie with the debit card used for the purchase. I did, and it went through.

Most exchanges will require some sort of KYC registration if you're dealing with fiat, so if you plan to use another exchange make sure you check out the verification first before you transfer any money. I see your posts and it looks like you did transfer money first before you found out that you need KYC (regardless of what is your purpose of depositing and withdrawing quickly), I hope you can stop doing that since you'll likely end up losing a lot of money if your KYC fails. If you don't want any of that I suggest checking Bisq if you just want to buy BTC.

Quote from: fakeunholy on January 17, 2023, 03:50:28 AM

The images of my documents are not blurry, are indeed high quality, and yet I still get denied every time. I'm hoping someone will point me to the right direction where I can have this situation fixed.

No one can help except the support itself. Try to pm or send an e-mail again to the profile linked by omega above. Try to contact their support again when you can, wait for a few hours or try at another time. If that doesn't help maybe make some noise on their social media.

Quote from: fakeunholy on January 17, 2023, 04:12:40 AM

I'll try sending him a PM on-site, although it says he was last online on 1/12/2023.

Give it a few more days maybe. Some representative stays offline for some time from time to time but if they are online most of them will respond to your thread afaik.

fakeunholy

newbie

Activity: 5

Merit: 0

Directly on the website, followed by email. I'll try sending him a PM on-site, although it says he was last online on 1/12/2023.

OmegaStarScream

staff

Activity: 3402

Merit: 6065

Where did you first contact the support? I would suggest you send their representative a PM if you haven't already[1]. Make sure to give him the ticket ID as well.

[1] https://bitcointalksearch.org/user/cex-148073

fakeunholy

newbie

Activity: 5

Merit: 0

Going to make this short and simple, hopefully someone will point me in the right direction.

I made an account on CEX.io in hopes to transfer some of the Bitcoin instantly. Upon registering and paying for ~$3000 BTC, I was prompted to take a selfie with the debit card used for the purchase. I did, and it went through.

Now when I tried to send the BTC to another address, I was prompted YET again to verify my identity. This time through means of Drivers License, International Passport, or National ID Card. I attempted to verify my identity at least 30 times with both my Drivers License and Passport and found I was unable to do so. Every time when I was about 67% done with the verification process, it failed stating there was an error with the documents I provided.

I've since contacted support with no response.

I've even tried to transfer my money into FIAT losing some transaction fees, with no ability to withdraw the money until I "verify" my account.

The images of my documents are not blurry, are indeed high quality, and yet I still get denied every time. I'm hoping someone will point me to the right direction where I can have this situation fixed.

User ID: up158037423

Topic: CEX.io unable to withdraw funds. (Read 92 times)