Dear cbreum,
Thank you for taking your time to share your experience with us and our community.
We are sorry to hear you are not happy with the AML/KYC verification on our platform and our services didn't meet your expectations.
First of all, please allow us to inform you that we are a legit company, thus international and local regulations require CEX.IO to implement effective internal procedures and mechanisms to prevent money laundering, terrorist financing, drug and human trafficking, proliferation of weapons of mass destruction, corruption and bribery and to take action in case of any form of suspicious activity from its Users.
In accordance with the above-mentioned regulations, Anti-Money Laundering and Know Your Customer Policies, we have designed the verification procedures to ensure compliance with high international standards.
Please let us mention that the AML/KYC procedure is a must for all of our customers at some point during their activity on our exchange. It helps us to ensure the safe trading environment on our platform.
Kindly note that our Compliance Department follows these international and local regulations. They have to request some information in order to confirm the source of funds of our users, understand the nature of their relations with CEX.IO and main crypto funds usage scenarios.
More details on our AML/KYC procedure can be found on the next web page:
https://cex.io/aml-kyc.
AML/KYC policy shouldn't be neglected in any circumstances and reasons. In case the user is not ready or refuses to provide us with some information in the frames of the mentioned procedure, the Compliance Officer has the right to temporarily suspend some services until an obligatory AML/KYC procedures for the account are not completed. But if all the documents and information are provided fully and in time, the procedure goes smoothly and faster.
We would be glad to assist you more on this matter, but due to the sensitive matter of your request, we can’t disclose any additional details on public.
You may contact our Compliance Officer directly via
[email protected] to clarify all the information on this situation.
Thank you for your understanding in advance.