Citex Hillarious support ticket | Bitcointalksearch.org

Potato Chips

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yesssir! 🫡

Quote from: carlfebz2 on April 16, 2021, 03:28:15 PM

As if it turns out that this is ARRR's wallet update problem which doesnt only affect Citex but other platforms as well.The lesson learned on here is that we shouldnt
really put our funds which are intended for our own daily living and emergencies.

oh nah, other exchanges has been long done with their wallet update so fault is on citex for dragging this too long. I did check with coinex, tradeogre and bitcoin.com exchange just in case and yeah, all working fine.

menoiazei

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Quote from: carlfebz2 on April 16, 2021, 03:28:15 PM

Quote from: Darker45 on April 15, 2021, 08:37:18 PM

Quote from: menoiazei on April 15, 2021, 02:04:33 PM

Quote from: BitMaxz on April 15, 2021, 01:30:20 PM

~snip~

have same problem with xhv with them and cannot withdraw but yes you can trade and its for months now their wallets are off so thats not normal, end up buying a good batch of ARRR that skyrocketed from tradeorge and happy with them
moral of the story dont use CITEx and i would not recommend them to anyone of course

Apparently, there is a problem regarding ARRR's wallet update. And it is not only Citex that has failed to make the necessary update. According to CMC, Graviex has also yet to update ARRR's wallet. But if you are allowed to trade your ARRR on Citex right now even pending the update, then I see no reason why you should worry much about the delayed update. After all, ARRR is not exclusively traded on the mentioned exchanges. You can always move your funds to other sites.

As to the OP, a dying puppy is probably not a compelling reason for the exchange to quickly resolve the wallet problem. And, again, since trading with ARRR is still allowed on Citex, then the complainant could have easily converted his/her ARRR and withdraw the funds.

They wouldnt just make out some exclusions and trying out to make some manual withdrawals just because your puppy is dying.Of course they wouldnt be doing that and will follow
on when the update is already done.

As if it turns out that this is ARRR's wallet update problem which doesnt only affect Citex but other platforms as well.The lesson learned on here is that we shouldnt
really put our funds which are intended for our own daily living and emergencies.

This situations like this would really be putting you into a hard situation.

this one known issue with them with ARRR community and been going long time now with
puppy just troll in case you didn't get
too many people now got ARRR with CITEX that they will not let them withdraw

carlfebz2

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Quote from: Darker45 on April 15, 2021, 08:37:18 PM

Quote from: menoiazei on April 15, 2021, 02:04:33 PM

Quote from: BitMaxz on April 15, 2021, 01:30:20 PM

~snip~

have same problem with xhv with them and cannot withdraw but yes you can trade and its for months now their wallets are off so thats not normal, end up buying a good batch of ARRR that skyrocketed from tradeorge and happy with them
moral of the story dont use CITEx and i would not recommend them to anyone of course

Apparently, there is a problem regarding ARRR's wallet update. And it is not only Citex that has failed to make the necessary update. According to CMC, Graviex has also yet to update ARRR's wallet. But if you are allowed to trade your ARRR on Citex right now even pending the update, then I see no reason why you should worry much about the delayed update. After all, ARRR is not exclusively traded on the mentioned exchanges. You can always move your funds to other sites.

As to the OP, a dying puppy is probably not a compelling reason for the exchange to quickly resolve the wallet problem. And, again, since trading with ARRR is still allowed on Citex, then the complainant could have easily converted his/her ARRR and withdraw the funds.

They wouldnt just make out some exclusions and trying out to make some manual withdrawals just because your puppy is dying.Of course they wouldnt be doing that and will follow
on when the update is already done.

As if it turns out that this is ARRR's wallet update problem which doesnt only affect Citex but other platforms as well.The lesson learned on here is that we shouldnt
really put our funds which are intended for our own daily living and emergencies.

This situations like this would really be putting you into a hard situation.

Potato Chips

hero member

Activity: 2786

Merit: 902

yesssir! 🫡

If maintenance is going on for almost a year with the exchange team showing no signs of solving the situation, that's pretty much hostaging funds.

Latest announcement from them about ARRR is the suspension of withdrawals and deposits which was 9 months ago!

Quote from: https://citex.zendesk.com/hc/en-us/articles/900001644826-Announcement-on-Suspension-of-ARRR-Deposit-and-Withdrawal-Services

Due to Node Maintenance，CITEX suspended the deposit and withdrawal services for ARRR. Time for resumtion will be announced separately.

and ARRR team has expressed their lack of cooperation

Quote from: https://medium.com/piratechain/pirate-chain-arrr-citex-graviex-situation-1d08c5346fcf

The CITEX team initially showed some interest in fixing the ARRR wallet. However, as of late they have been unresponsive to our messages. The last reply from them indicated that their technical team has sorted everything out regarding the wallet and is awaiting other departments before enabling deposits/withdrawals again. The ARRR team will continue to reach out to them.

Made a throw away account and more than half has their withdrawals closed, check here https://i.imgur.com/PlM89qb.jpeg --imgur has compressed the long screenshot hard but you can still see those grayed out 'withdraw/deposit' buttons

I'd stay away from them : ) Best option imo is to get your funds out of there fast, convert it to other cryptocoin which withdrawal is available as said by other users.

hugeblack

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Using an unknown platform will affect the quality of the support team. They will not have a lot of money for the support team and therefore they will use automatic responses. This if we do not mention that it may be a scam wallet and you will lose your coins.
It is dangerous to place money you fear losing in an unknown platform or unknown currency that you will not be able to withdraw or sell on known platforms.

Darker45

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Activity: 2576

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Quote from: menoiazei on April 15, 2021, 02:04:33 PM

Quote from: BitMaxz on April 15, 2021, 01:30:20 PM

~snip~

have same problem with xhv with them and cannot withdraw but yes you can trade and its for months now their wallets are off so thats not normal, end up buying a good batch of ARRR that skyrocketed from tradeorge and happy with them
moral of the story dont use CITEx and i would not recommend them to anyone of course

Apparently, there is a problem regarding ARRR's wallet update. And it is not only Citex that has failed to make the necessary update. According to CMC, Graviex has also yet to update ARRR's wallet. But if you are allowed to trade your ARRR on Citex right now even pending the update, then I see no reason why you should worry much about the delayed update. After all, ARRR is not exclusively traded on the mentioned exchanges. You can always move your funds to other sites.

As to the OP, a dying puppy is probably not a compelling reason for the exchange to quickly resolve the wallet problem. And, again, since trading with ARRR is still allowed on Citex, then the complainant could have easily converted his/her ARRR and withdraw the funds.

menoiazei

member

Activity: 368

Merit: 24

Quote from: BitMaxz on April 15, 2021, 01:30:20 PM

Actually, citex is not the only exchange that you can trade with arrr and Coingeko never rated this exchange until now.

So for me, this exchange is a scam they only use to say that their wallet is maintenance but they actually stole your funds to trade it on another exchange.

Have you tried to trade it on other coins instead where you can able to withdraw or any coins that are not under maintenance?
If you can trade it inside the exchange then trade it to other coins just to withdraw them. The only problem is they drop the price of Arrr so you can't able to sell it at the $2 price.

have same problem with xhv with them and cannot withdraw but yes you can trade and its for months now their wallets are off so thats not normal, end up buying a good batch of ARRR that skyrocketed from tradeorge and happy with them
moral of the story dont use CITEx and i would not recommend them to anyone of course

BitMaxz

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Actually, citex is not the only exchange that you can trade with arrr and Coingeko never rated this exchange until now.

So for me, this exchange is a scam they only use to say that their wallet is maintenance but they actually stole your funds to trade it on another exchange.

Have you tried to trade it on other coins instead where you can able to withdraw or any coins that are not under maintenance?
If you can trade it inside the exchange then trade it to other coins just to withdraw them. The only problem is they drop the price of Arrr so you can't able to sell it at the $2 price.

menoiazei

member

Activity: 368

Merit: 24

Quote from: noorman0 on April 15, 2021, 10:52:49 AM

Nothing hillarious and surprising, the support has told the truth. There is no other way but to wait until the maintenance time is over. They are obviously cautious and will not handle manual withdrawals outside the management of the exchange system.

After all, you should know that depositing emergency funds on the exchange is a big mistake, right?

yeah right!
maintenance been going on some years now lol
if you follow the general situation with arrr and withdrawals there you will understand what i am talking about

you can even read about it if you go to coinmarket cap and type ARRR (that by the way is an awesome coin with alot of potential)

Anyway found it really funny
and CITEX sucks bigtime you can read about it all over and everyone complaining for their service

noorman0

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[Nope]No hype delivers more than hope

Nothing hillarious and surprising, the support has told the truth. There is no other way but to wait until the maintenance time is over. They are obviously cautious and will not handle manual withdrawals outside the management of the exchange system.

After all, you should know that depositing emergency funds on the exchange is a big mistake, right?

menoiazei

member

Activity: 368

Merit: 24

Seen this one on the TCV telegram group and had to share

Lmao this is a conversation with citex support:

06:05:57
help me save my puppy hes dying and need to witdraw arr to pay the vet
06:07:22
he can't stand up and is sweating and twitching he needs help pleas i need my arrr
我是客服Cici 06:09:29
ARRR is under maintenance. After the maintenance is completed, an announcement will be issued as soon as possible.
06:10:03
are you bot or just a human without a heart?
我是客服Cici 06:16:36
Hello! The wallet is under maintenance. Please refer to the announcement time for the opening time; you can just follow the latest announcement. The open deposit and withdrawal announcements are issued at the first time!
The small customer service side is also waiting for the above notification, the time is really not clear!

Topic: Citex Hillarious support ticket (Read 111 times)