I'll start out by just saying I had been a BIG supporter of cryptsy.com over the last 6 months. I feel the mistakes and errors they have made over the past 10+ days has been nothing less than unacceptable. I feel like I have been screwed countless times by them and all I've gotten in response are a handful of generic letters about how they are "so busy because of the recent mentions of cryptsy.com in the New York Times blah blah blah"... Well I'm happy for their new fund business but that doesn't help me get back the thousands of dollars I feel I have been wrong.
So in writing this post all I am looking for from the bitcointalk.org community is some feedback. Should I just let it go? Have other people had similar problems? Do we even have a chance to file a suit against them? Any/all feedback would be great.
I will write my story/rant not only to explain my situation but more so to WARN other users of the experiences I have faced in my last 2 weeks using cryptsy.com.
- 1st problem: So it started out with a problem I know a lot of people have faced: I couldn't get my coins deposited. After tying to deposit xx.x amount of Litecoins and not seeing anything after 2+ hours I go on the chatbox (this was before they removed it from the new website) and talked to Jon. He said "it will be a few more minutes, just relax". Well FOUR hours later I got my coin. When I asked why it took so long, their response? "Since you aren't a trusted user, we had to take extra security measures to make sure everything was correct. We did this for your own protection." So I have over 1000+ trades in my history and I have been on the site for over 6 months and I'm NOT a trusted user?. And somehow holding my coins for 6 hours is for my own protection? Well fine, at the end of the day - this wasn't such a big deal... No money was necessarily lost.
- 2nd problem: After missing my opportunity to pick up the coin I wanted to flip, because it took 6+ hours to get my coins, I decided to just withdraw them back to my wallet. Easier said than done!! Every time I went to the withdraw screen and entered in my Litecoins to withdraw and click submit it would then load a error type screen and the site would freeze. I tried this a few times before giving up and entering a support ticket. Again, it got resolved, time was lost but again no money was actually lost.... Once again no big deal.
- 3rd problem:
. Ok... I know some of you are going to say "you just experienced the first 2 problems, why the hell are you back using cryptsy.com again". Well, I made the mistake of giving them another chance. I had been on the site for over 6 months and knew they could have deposit/withdraw issues. The problem I am about to explain was a first for me... So last Saturday 12/2 around 2am EST some of you may have been on cryptsy and experienced the problem when there servers "crashed". At the time I had made a move into CENT/LTC coin for a pretty large position (around $5k worth) when I realized the trend had reversed and I needed to sell out. So I clicked on the market orders to fill selling out at whatever was on the books at the time. My orders went on the books and as many of you know it VERY SLOWLY got filled - all seemed right. Then all of the sudden, my coins all disappeared. About $4k worth! I started to panic and opened up a support ticket. I got the generic e-mail again and was told to just chill out everything is ok. Well I wasn't that chill about it because I was missing a lot of money. Soon after my coins disappeared I noticed all the order books got removed. This caused a lot of weird movement in all the coins (many of you may have noticed). It took over 6 hours for me to finally get my coins back and when I did, THE ORDERS HAD REVERSED. Instead of having LTC that had been sent after placing my order, I now had CENT again. The weird part in all of this, the orders that I "filled" still showed up in my trade history (they are still there today). My filled orders had reversed 6 hours AFTER they had filled. By the time I had gotten my coins back the order books had gone upside down and my CENT coins that I now had were worth less than 50% of what they were when my orders had filled.
This is where I feel like mistakes were made. I don't know if this happened to anyone else. I don't know if its even worth trying to fight for. I'm obviously upset about it (as you can tell from the long rant here) but at the end of the day I can move on. I feel like I lost a few thousand dollars and I've pretty much accepted the fact its gone. At the end of the day I would at least like to share my story and perhaps warn other users to avoid cryptsy.com. I know I'm not the only one with problems this story of a recently came out too: http://www.cryptocoinsnews.com/2013/12/06/withdraw-bitcoins-cryptsy-now/
If you're still with me at this point, thanks for sticking threw my entire rant! If anyone else has had similar problems; do you think we have a case for a law suit? Or are we S.O.L? I appreciate any comments/feedback. 
