Can i message them do they respond to personal messages?
You could give it a try, but I'm not sure they would respond to your messages and there is a possibility they block PMs from a newbie account. Maybe its good to wait for them for a while till they respond to this accusation 
Topic: Cloubet forced verification stuck for more than 10 days (Read 149 times)
Have seen your topic on the gambling section, it would be better to post all the necessary proof of evidence includes the chat logs with them (if any) here.
I see the representative account of cloudbet active today, hope they would resolve the issue you had soon.
I see the representative account of cloudbet active today, hope they would resolve the issue you had soon.
Can i message them do they respond to personal messages?
Have seen your topic on the gambling section, it would be better to post all the necessary proof of evidence includes the chat logs with them (if any) here.
I see the representative account of cloudbet active today, hope they would resolve the issue you had soon.
I see the representative account of cloudbet active today, hope they would resolve the issue you had soon.
Relevant portions of their ToS:
At least there's no deposit turnover like with some other sites. Unfortunately, any time you deposit to a casino you subject yourself to the risk of verification limbo.
Quote
7.5.8 Your winnings from settled bets are credited to your account and may be withdrawn in accordance with our withdrawal policy and if required by us, upon provision of the below materials to our satisfaction:
a copy of valid photographic identification (passport, driver's license)
proof of address (recent utility bill)
credit/debit card to our satisfaction
photo of yourself containing proof of date and identification materials
...
10.3. Cloudbet reserves the right to close your account and refund the balance of your account without further explanation. Subject to any provision of these Terms and Conditions to the contrary, outstanding bets will ordinarily be honoured. Further, we retain the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavour to provide you with such notice as we deem practicable
10.4 Cloudbet retains the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavour to provide you with such notice as we deem practicable. Further, Cloudbet reserves the right to close your account and confiscate the remaining balance of your account without further explanation if you have circumvented our terms and conditions by betting from a prohibited jurisdiction.
a copy of valid photographic identification (passport, driver's license)
proof of address (recent utility bill)
credit/debit card to our satisfaction
photo of yourself containing proof of date and identification materials
...
10.3. Cloudbet reserves the right to close your account and refund the balance of your account without further explanation. Subject to any provision of these Terms and Conditions to the contrary, outstanding bets will ordinarily be honoured. Further, we retain the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavour to provide you with such notice as we deem practicable
10.4 Cloudbet retains the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavour to provide you with such notice as we deem practicable. Further, Cloudbet reserves the right to close your account and confiscate the remaining balance of your account without further explanation if you have circumvented our terms and conditions by betting from a prohibited jurisdiction.
At least there's no deposit turnover like with some other sites. Unfortunately, any time you deposit to a casino you subject yourself to the risk of verification limbo.
It's been 10 days since i have sent my documents but they dont seem to verify me and let me withdraw.
Relevant portions of their ToS:
At least there's no deposit turnover like with some other sites. Unfortunately, any time you deposit to a casino you subject yourself to the risk of verification limbo.
Quote
7.5.8 Your winnings from settled bets are credited to your account and may be withdrawn in accordance with our withdrawal policy and if required by us, upon provision of the below materials to our satisfaction:
a copy of valid photographic identification (passport, driver's license)
proof of address (recent utility bill)
credit/debit card to our satisfaction
photo of yourself containing proof of date and identification materials
...
10.3. Cloudbet reserves the right to close your account and refund the balance of your account without further explanation. Subject to any provision of these Terms and Conditions to the contrary, outstanding bets will ordinarily be honoured. Further, we retain the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavour to provide you with such notice as we deem practicable
10.4 Cloudbet retains the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavour to provide you with such notice as we deem practicable. Further, Cloudbet reserves the right to close your account and confiscate the remaining balance of your account without further explanation if you have circumvented our terms and conditions by betting from a prohibited jurisdiction.
a copy of valid photographic identification (passport, driver's license)
proof of address (recent utility bill)
credit/debit card to our satisfaction
photo of yourself containing proof of date and identification materials
...
10.3. Cloudbet reserves the right to close your account and refund the balance of your account without further explanation. Subject to any provision of these Terms and Conditions to the contrary, outstanding bets will ordinarily be honoured. Further, we retain the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavour to provide you with such notice as we deem practicable
10.4 Cloudbet retains the right to suspend the whole or any part of the service for any reason at our sole discretion and in such event we may but shall not be obliged to give you any notice, however, we shall endeavour to provide you with such notice as we deem practicable. Further, Cloudbet reserves the right to close your account and confiscate the remaining balance of your account without further explanation if you have circumvented our terms and conditions by betting from a prohibited jurisdiction.
At least there's no deposit turnover like with some other sites. Unfortunately, any time you deposit to a casino you subject yourself to the risk of verification limbo.
UPDATE: My issue has been resolved.
What happened:: I deposited 15500 USD worth of crypto on cloudbet on 15 of november to place a bet on a mma fight i didnt intend to use the whole balance as i thought with other exchanges and gambling sites i could just transfer it as instead of using multiple transaction and paying extra fees, after i placed the bet with 3k dollars of the balance and won the bet and tried to withdraw the balance it said that i couldn't withdraw because i haven't used 100% of my balance nothing about using the whole balance was mentioned in their terms and they said its a industry wide antimoney laundering law i then asked to send the money back to my original address which i transfered from which they disagreed to.
They asked me to send them the verification documents which i then sent them the same day on 15th of November and since then my account hasn't been verified, all they say is that the player security team is looking into the matter but it is never solved, my whole crypto balance is stuck their which i cant use which frustates me because im dealing with real life consequences.
Amount Scammed: 15500$ + 3k$s winnning
Payment Method: USDT on erc20 chain
Proof of Payment: transaction hash 0x8c5c2ec1298fb73257439d468e89f9b4f3c0475267e9583240ef14a8c766799a
What happened:: I deposited 15500 USD worth of crypto on cloudbet on 15 of november to place a bet on a mma fight i didnt intend to use the whole balance as i thought with other exchanges and gambling sites i could just transfer it as instead of using multiple transaction and paying extra fees, after i placed the bet with 3k dollars of the balance and won the bet and tried to withdraw the balance it said that i couldn't withdraw because i haven't used 100% of my balance nothing about using the whole balance was mentioned in their terms and they said its a industry wide antimoney laundering law i then asked to send the money back to my original address which i transfered from which they disagreed to.
They asked me to send them the verification documents which i then sent them the same day on 15th of November and since then my account hasn't been verified, all they say is that the player security team is looking into the matter but it is never solved, my whole crypto balance is stuck their which i cant use which frustates me because im dealing with real life consequences.
Amount Scammed: 15500$ + 3k$s winnning
Payment Method: USDT on erc20 chain
Proof of Payment: transaction hash 0x8c5c2ec1298fb73257439d468e89f9b4f3c0475267e9583240ef14a8c766799a
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